The Electric Tobacconist UK Anmeldelser 

1.343
•
TrustScore 4 ud af 5

4,1

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

From the moment you place an order, this company is absolutely superb. You get an email confirmation straight away, then a tracking reference before you’ve even had time to make a brew. They us... Se mere

Bedømt til 3 ud af 5 stjerner

I have used this company for quite some time and the service has always been superb. However, I have noticed with increasing concern that the Royal Mail 48 tracking service is taking longer and longer... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special... Se mere

Bedømt til 5 ud af 5 stjerner

Been using this company for over a year now. I have never had anything but a perfect experience. Have ordered devices and heated tobacco, always delivered extremely fast and free! I have been very gra... Se mere

Virksomhedsoplysninger

  1. E-cigaretbutik

Oplysningerne kommer fra forskellige eksterne kilder

Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,1

Alle anmeldelser

(1.343)

37 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Orders always arrive promptly

Orders always arrive promptly. Ordered after 5pm and order was dispatched and delivered the next day even with standard delivery. Excellent service.

18. april 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great Customer Service

Issues resolved with speed and efficiency. Shout out to Scott-thank you for your quick response. Always use this company, never any issues and when there is it is quickly rectified. Highly recommended

17. april 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Faulty Device and SCAM company

Just find out that not just me bought a faulty device from this company!! Don't believe the good reviews that you read on their website - nothing is true! No wonder that they don't have a land line to accept phone call!
Basically I bought a refurbished IQOS 3 device and it can not be charged or used at all.
This company is doing this for a living, stay away from them.

16. april 2024
Uopfordret anmeldelse
The Electric Tobacconist UK-logo

Besvarelse fra The Electric Tobacconist UK

Hello, thank you for sharing your feedback with us. However, we were unable to locate your account using the provided information. To better assist you and address your concerns, we kindly ask you to respond to our Trustpilot Information Request. This will enable us to verify your experience and resolve any issues promptly. Best Regards - ET Team

Bedømt til 5 ud af 5 stjerner

Simply the best!

Fast delivery, great availability of the liquids I like, and website really easy to use. Great customer service. Couldn't recommend more highly.

4. april 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great eliquid vendor.

Been a customer for a few years. Always impressed with the speed of delivery and competitive prices. Huge selection of eliquid and availability of peripheral items like coils.

30. marts 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Was a bit wary ordering off this…

Was a bit wary ordering off this website because not heard of it before and my vape device was very cheap. Checked the reviews on here and gave it a go. Glad I did. Good dispatch and delivery time, great prices and good quality. Will use again. Thank you 😊

15. marts 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Bought a vape from here that is faulty

Bought a vape from here that is faulty, BE WARNED, they do not refund you they just send you the product back and say it was "tested" and working. Bad practice, illegal. I shall be complaining to ombudsman as this is a scam company. I have lost my money, lesson learned, disgusting company conduct. No actual contact either, just emails.

1. februar 2024
Uopfordret anmeldelse
The Electric Tobacconist UK-logo

Besvarelse fra The Electric Tobacconist UK

Hi Jen, thank you for taking the time to provide us with your feedback. We can only accept product returns on items that are sealed/unused or genuinely faulty under our returns policy. Our team treats claims of faulty products seriously and devices are rigorously tested. Upon reviewing the report concerning your device, it was tested extensively over several days using the Terea sticks you purchased. The results indicated that the device performed as expected and was deemed not faulty. As these products are categorised as consumable products, we cannot accept returns for used items that are unwanted or disliked for flavour preferences due to health & hygiene regulations. Nevertheless, we acknowledge your dissatisfaction with the flavours chosen and took the opportunity to provide you with recommendations and additional guidance. Best Regards - ET Team

Bedømt til 5 ud af 5 stjerner

First order

First order, fast delivery, one of the cheapest online vape sites I have found. Will be ordering again when I need something.
Thank you.

20. marts 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Highly recommended

Good prices, easy to navigate website, nice range of products, and above all very quick dispatch and delivery.

Order at 7.26pm on March 15th....recieved on Sunday March 17th by noon

Thanks!

15. marts 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Delivery issue

Had a problem with my delivery. Package failed to arrive. ET were quick to respond and resolved issue politely and efficiently. A Tracking number when item dispatched would be helpful.

15. marts 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Had an order from this company

Had an order from this company, up till now everything has been fine , but this order two of the vape kits would not keep their charge . Very disappointed with their customer service. Almost impossible to contact them and even more difficult to respond .

11. marts 2024
Uopfordret anmeldelse
The Electric Tobacconist UK-logo

Besvarelse fra The Electric Tobacconist UK

Hi Amanda, thanks for taking the time to leave us a review. We apologise for any inconvenience you've experienced with your kits. As previously communicated in our response to your identical Google review we noticed that you contacted our Customer Service Team yesterday. Our team received your email and responded within a couple of minutes. We kindly request your prompt response to our team's communication. By doing so, we can quickly resolve any issues you're encountering. Best Regards - ET Team

Bedømt til 1 ud af 5 stjerner

liquid all is fake - not original product

I ordered edge liquid and all is fake , all bottles was opened, labeling is fake . Not recommended to order from this website. Selling fake products.

1. marts 2024
Uopfordret anmeldelse
The Electric Tobacconist UK-logo

Besvarelse fra The Electric Tobacconist UK

Hello, thanks for taking the time to leave us a review. It appears there may be a discrepancy in your experience, as we exclusively source our EDGE e-liquids directly from EDGE themselves. Due to the anonymity of the review, we are unable to verify your experience. It is possible that your purchase was made through an alternative retailer. Therefore we kindly request your cooperation in responding to the Trustpilot information request for further clarity. Best Regards - ET Team

Bedømt til 5 ud af 5 stjerner

Amazing customer servicesonic…

I have been using electronic tobacconist for years now. I can highly recommend them. So much choice. Its mind boggling.
I have today used the email customer service, which is really quick. Same day response. The people are just really helpful, kind and friendly and do their utmost to help out sort anything out and also to explain problems/ queries. Never condescending or make you feel stupid.
Thoroughly impressed. Great quality. Great offers. Great tastes. And always a super quick delivery.

6. marts 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Above & Beyond....

I highly recommend this seller. Super fast communications by several members of staff. I had an issue with my parcel but they went above and beyond to put this right. I am very grateful for that, it is clear to see they are honest and genuinely care about their customers.

Thank you, I will be returning very soon :)

21. februar 2024
Uopfordret anmeldelse
The Electric Tobacconist UK-logo

Besvarelse fra The Electric Tobacconist UK

Hi John, thanks for taking the time to leave us a review. We're very sorry to hear you didn't appear to receive your order. To get in contact with us via the Help Desk you need to select the option "UK Standard 1st Class" for Royal Mail 24 Standard or alternatively, there is an option "Not sure". Upon checking your tracking I can confirm the order was delivered on Thursday, 22nd of February. Our team has contacted you via email with further information. Best Regards - ET Team

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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