Electric Rider Anmeldelser 

Just bought my first ever e-bike and love it. Seems a good company that cares about the environment and the future of our planet. Happy with the service!

Whole thing was a breeze from start to finish. Friendly and helpful and wonderful value for money.

great company and really good customer service i love my bike!

Despite the ongoing pandemic the team here were clear that my preorder may be delayed by a week. Happy to wait and support this business. Staff were very helpful and t&C's are clearly written on the website...dont understand why people are complaining on here. Electric Rider are top notch, will be back again. tyvm!!

Honestly couldn't be happier. The team are so friendly and I understand there are delays in the UK currently with my preorder. It's finally here and so thankful for such a great bike!!!

A company that really cares about the environment. A great range of bikes and the staff are very helpful within this process. Reasonably priced and professional service.

Customer Support is great, helped us to find the right back and delivery was super quick! Enjoyed using the bike through the summer, was excellent quality! Many thanks!

I placed an order on 20 September for an e-bike due to be available for delivery in October. The website T&C’s clearly state “once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and....”. My bike was clearly not in stock and won’t now be available now until at least Q1 2021 yet my card has been charged in full and when I ask for a refund this will typically take 21 working days. Every other company I deal with can process a refund same day or next day at the latest. Please ask yourself why this company can’t and why they are taking payment for goods they don’t have.

Avoid at all costs and use a company with morals.

Update in response to the reply from Easy Rider - Can you please confirm why you charged my card in direct contravention of your T&C’s. when you are not disputing that the bike was and is still unavailable.

You may also wish to consider that the time spent replying to this review was most likely comparable with the time it would have taken to process my refund for the payment you had no right to take in the first place. It’s a shame you didn’t utilise this time to process my refund instead.

Update 7/10/2020. It’s now been a week since I asked for a refund. No further contact and still no refund.

Don't wait a month for a bike!!

AFTER ordering and chasing a delivery date I was told it would be a MONTH. Covid reasons. For a bike built in the UK...??? I checked with the manufacture and they said they could deliver the next day for orders before 12pm...I asked Electric rider to cancel and low and behold they said they could get the bike delivered in 2 days...

Looks like they wanted to hold onto my money for a month for nothing.

Check their returns policy.... Buyer pays for returns shipping??!!!

Play safe, go direct to EMU for a great bike and no price difference.

Great offer of free shipping during the Covid-19 pandemic. In addition, there's an offer of a 25% discount if you provide your email address for news and promotions. For every purchase one makes, a tree is planted - a very special touch.
The Chameleon folding electric bike was available and definitely looks appealing!

Attentive staff that help you find the right bike, and I wasn't disappointed when it arrived.
Delivery was fast and item arrived well packaged.
Bike works well (used it over summer) and it has exceeded my expectations.

Excellent thanks for the service and bike!

On 17th April I ordered a Cyclotricity Stealth 1000w from Electric Rider. The bike arrived on 7th May. Initially I had mixed feelings, it’s a sturdy bike but I noticed straight away that it had mechanical and not hydraulic disc brakes. On a bike that can do 50km/h...even my kids £300 mountain bike has hydraulics.
I got the instructions on how to derestrict the motor and for a while enjoyed the power of 1000w. On 22nd July I noticed the battery had not charged and wrote to Electric Rider. A series of emails followed over the course of a week plus during which I was told to try various remedies none of which were successful. I was then told to arrange a volt test which I did at my own expense and this showed the charger was working but that the battery was faulty. A courier then arrived at my house a few days later to collect the battery. As I had no notice of this the battery was not packaged and the courier left without taking it as he could not wait for me to package it. A few days later he returned and collected the faulty battery. That was 24th August, over a month since I had written to Electric Rider. So the repaired/replacement battery finally arrived yesterday 25th September. A full month later. And guess what? It’s dead too. Been on the charger all night. Nothing. So here I am. The bike has done 29hrs and 642 km and for over 2 months has been gathering dust. No doubt it will be another month before this lot attempt another ‘repair’ but in the meantime I felt I had to let others know just how bad my experience has been. I don’t often put digit to keyboard in anger but I’ve lost it with Electric Rider/Cyclotricity. The bike is not worth the £1500 I paid for it, even if it was working. The components are not good - saddle, brakes, gears are at best adequate. The battery holder came loose after a week. It’s British made and unfortunately that shows, in a British Leyland way that is.
Take your money elsewhere. You have been warned!

Had only one problem but it was a genuine mistake but dealt with promptly

Great product and service and fantastic product

It was a pleasure to deal with Electric Rider from the moment I enquired about my electric bike to the product finally arriving at my door. Alex promptly responded to all of my questions with care and professionalism which really helped in finding the perfect bike for me.

I'm now riding my e-bike on a daily basis and feel completely confident that it will serve me well for many years to come thanks to the excellent build quality.

I would happily recommend Electric Rider to anyone who is interested in buying an electric bike online.

Easy to order and fast delivery. The team was helpful when I was buying a bike. Although, now that I have an issue with it, after only using it for 4 times, they don't answer as quickly as before. They are going to send me a replacement part, but I have been waiting for more than a week without any update from them. It is a shame because I bought the bike to avoid using public transport.

Great company. The bike was delivered very promptly and communication was good. I had a couple of queries post-sales, to which I received a prompt and thorough response. Excellent service.

Got my bike today, service from the start was ace! Thx for your recommendations this ebike is perfect for me and my partner. Highly recommended

1 star is too much - the worst experience I ever had purchasing something!

I purchased the bike at the beginning of May and was advised that it would arrive after 14 working days - which was completely fine as I understood delays due to pandemic. The bike did not arrive within the 14 days and ElectricRider did not contact me about it, I had to chase them various times through emails and phone calls (who ever answers the phone is completely incompetent by the way) and after ONE MONTH they are able to discover that the courier had delivered the bike to the wrong address. Courier hadn’t sent any communication of delivery and had just left a £1000 bike infront of someone else’s house. By miracle the house was a new built with no one living there so I managed to retrieve the bike. Bear in mind by this time 2 months had passed since the order was placed.

I got the bike out, everything looked ok apart from some scratches on the handle bar, but given how long i’d waited I chose to ignore them. I go out to test the bike after charging the battery as instructed and guess what? The battery is broken!

So I get in touch and I request a new one sent to me. Electric Rider advise me to go to a bike shop and try and get it fixed there (annoying but I followed their directions and went all around London to find a bike shop that could fix it). No bike shop even knew what to do with it and they all told me it was ridiculous and that I should just send it back.

At this point ElectricRider agree to pick up the battery for me with the promise that I will get a new one send to me in one week as they are getting more in stock.

Well guess what its now been more then ONE MONTH that they have my battery. They are not communicating with me and I have no idea if I will ever get it back.

I have requested a full refund and im awaiting for a response.

Anyone in similar situation please comment here, would like to know if im the only one that has experience such terrible service. Honestly it seems they dont care about their customers.