The item was purchased thinking it would fit my canopy which has Gen iii on it. It didn’t fit and was returned for credit but have heard nothing about the credit other than I would lose approximately... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Delivery - Very Prompt - about 3 weeks after ordering. Very well packed for shipping. Top quality product well made with an excellent finish. Fitting instructions....good. Downside... Interior li... Se mere
Virksomheden har svaret
I met Chris about 18 months ago and he has given me continuous updates over the months for canopy support brackets for my Hilux. Always answered any questions I’ve had and been in constant contact. Th... Se mere
Virksomheden har svaret
Have had a canopy of theirs for 5 years now, feel like they make a solid and stylish canopy, but its let down by using cheap crappy fasteners and struts, also the powder coating on the roof rails all... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
EGR Auto world-leading manufacturer of the highest quality automotive accessories that has supplied some of the world's largest OEMs for nearly 50 years.
Kontaktoplysninger
84 Evans Road, 4107, Salisbury, Australien
- 1300 320 338
- hello@egrauto.com
- egrauto.com
3,4
Middel
300 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 5 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quick response and good knowledge of…
Quick response and good knowledge of the product.
4. oktober 2023
Besvarelse fra EGR Auto
Thank you for the great review Andrew!
Found the fitting instructions layed…
Found the fitting instructions layed out was fine but the wiring on the product was about a 1m short. If it was someone that didn't know how lengthen it it would be a problem
9. oktober 2023
Besvarelse fra EGR Auto
Hi Lloyd, thank you for your feedback. We will forward this onto our team to ensure something like this does not occur again.
Too many delays
I ordered the panopy on 29th of September, to be fitted at my home address, although this was more expensive, I thought it would be easier. I got a message to say it was delivered to the installer on the 12th of October and I would be contacted with an installation date. I didn’t hear anything for a week so I decided to chased it up. I was told that the hoist that they use to lift the canopy into place was allegedly broken and I would have to take the vehicle to a workshop to be fitted, I would be contacted with the details. Another 4 days went by and no one contacted me so again I had to chase it up. I was given the details as to where to take the vehicle for fitting and would be contacted by them. A few more days went by and again no one contacted me. I chased it again and finally managed to get an appointment for the 1st of November so all and all over a month to get it done and a lot of stress.
Yes, the product is great but EGR are not very good at keeping their customers informed or apologising in any way for all the delays and stress they’ve caused.
29. september 2023
Besvarelse fra EGR Auto
Hi Mano, thank you for your review. We understand your frustrations and apologise for the time it has taken to have your order fitted by one of our EGR fitters. Unfortunately, we had some complications which hindered the progress of the fitment but this is no excuse for the lack of communication. We will forward this onto our customer service team to ensure we do not have a situation like this occur again. We hope you enjoy your product!
Ordered replacement keys for canopy…
Ordered replacement keys for canopy fast delivery worked without by issues and good communication from the company.
29. september 2023
Besvarelse fra EGR Auto
Thanks for the great review Garry!
Good communication and friendly…
Good communication and friendly pleasure to deal with.
19. september 2023
Besvarelse fra EGR Auto
Thank you for the great review Matt!
Quick delivery time and easy to install
12. september 2023
Besvarelse fra EGR Auto
Thank you for your review Darren!
1st time customer. 10/10
Easy ordering process. Good communication from seller.
Quick delivery and most of all, the parts ordered where as described and of top quality.
Easy to follow instructions for installation.
25. september 2023
Besvarelse fra EGR Auto
Thank you for the fantastic review Matt. We hope that you enjoy your new EGR products!
Very easy to get online and order
Very easy to get online and order the keys that we needed. It arrived the next day.
19. september 2023
Besvarelse fra EGR Auto
Thank you for the great review Eamonn! Glad we could help you gain those spare keys.
Super easy online ordering and payment…
Super easy online ordering and payment process, backed up by friendly customer service to ensure you are getting the products you want for your vehicle!
18. september 2023
Besvarelse fra EGR Auto
We're glad you had a great experience Andy! We will forward your words onto our customer service team. Thanks!
Besvarelse fra EGR Auto
Thank you for the fantastic review Philip. We hope you enjoy your EGR products long into the future.
Went beyond normal service to have my…
Went beyond normal service to have my purchase delivered...
As my delivery point is out of the ordinary...
14. september 2023
Besvarelse fra EGR Auto
Thank you for the great review Darren. We hope that you enjoy your new product!
Canopy vent
Delivery was very fast.
Clear concise installation instructions made it easy to fit.
12. september 2023
Besvarelse fra EGR Auto
Thank you for the fantastic review Rob. Enjoy your new Canopy Vent!
I need someone to contact me from EGR…
I need someone to contact me from EGR to discuss a major issue please
8. august 2023
Besvarelse fra EGR Auto
Hi Norm, we have received your message this morning outside of working hours. Our customer service team will be in contact as soon as possible.
Besvarelse fra EGR Auto
Thank you for the review Lorne! We love our repeat customers and it's great to have you back. We hope to see you again in the near future.
Besvarelse fra EGR Auto
Thank you for the great review Stephen! We hope that you enjoy your new product.
No hesitation in dealing with again!
EGR was extremely helpful with sourcing a key for us to suit a canopy that the client had lost. Took a bit of time for response to emails, but they are on the other side of the country to me. They did go to great lengths to ensure that keys were functional. I will have no hesitation in dealing with them again
6. september 2023
Besvarelse fra EGR Auto
Thank you for the positive review Vince. We are glad we were able to support you gaining a new set of canopy keys. We hope to hear from you for any other queries in future.
service
Our parts arrived very quickly and we exactly as ordered. Excellent service from this company
31. august 2023
Besvarelse fra EGR Auto
Thank you for the great review Jenny. Enjoy your new product!
No drill install
No drill install, best design I’ve found so far and suits my EGR hard lid, Quick delivery. I’ve tried other cheaper options with no luck.
4. september 2023
Besvarelse fra EGR Auto
Thank you for the great review Scott!
Terrible
Terrible. EGR premium canopy purchased for 2019 Ranger. Rear window has never closed properly and looks ajar. Rear window as it doesn’t close properly won’t lock after approximately 1 year of ownership. After complaining to TJM who provided and installed it, they couldn’t really fix the issue and assured me it was standard. After no response from EGR I accepted a dud and hated my canopy.
I received a complete new canopy from EGR just before I reached 2 years of ownership as the rear left corner developed a crack.
The new canopy had the exact same fittting issues as the first. Poor rear window fitting, operation and after 1 year doesn’t lock.
Very poor quality.
29. september 2023
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.