Eden Skin Clinic Anmeldelser 5

Besvarelse fra Eden Skin Clinic

11. jun. 2025

Dear Elizabeth,
Thank you for taking the time to share your thoughts. We're sorry to hear that your experience didn’t meet your expectations, and we appreciate the opportunity to respond.
To clarify, the service you originally intended to book has a long waitlist due to its specialist nature and the high demand for our highly skilled practitioners. We’ve been transparent about this on our website, and to avoid confusion, we’ve disabled online booking for that particular treatment. You did, however, book an alternative service that was available to gain an appointment, and as a gesture of goodwill, our therapist accommodated you with a consultation and patch test during that appointment, to avoid a wasted journey for you.
Regarding your comments on pricing: our fees are clearly stated on our website, We pride ourselves on offering a high level of expertise, with a team that brings decades of combined experience and thousands of satisfied clients — many of whom are happy to wait for an appointment.
To clarify any confusion, we do not charge £300 per hour. Our rates are £65 for 15 minutes and £110 for 30 minutes, reflecting the quality and precision of the specialist care we provide.
That said we are assuming — based on your feedback — that you no longer wish to remain on our waitlist. If this is not the case and you would still like to be considered for future availability, please don’t hesitate to contact our team.
Warm regards,
The Eden team

Besvarelse fra Eden Skin Clinic

24. mar. 2025

Thank you for sharing your feedback with us. At Eden Skin Clinic, we value all forms of feedback as it helps us continuously improve our customer service and treatment outcomes.

However, after reviewing our records, we are unable to find any details matching yours on our system or a visit by you on the date you said the treatment took place. As there are several businesses named Eden, it’s possible that your feedback may have been intended for one of these other businesses.

We would love to investigate this further to ensure any issues are addressed appropriately. Kindly send your contact details to hello@edenskinclinic.co.uk, and we will investigate this matter promptly.

Thank you once again for reaching out to us. We look forward to resolving this for you.

Besvarelse fra Eden Skin Clinic

11. jan. 2025

Thank you for taking the time to leave such a great review for our clinic and therapist. This really does help grow our business and assists future clients.