The pick-up point is easy to find, there would be clear signage to the stand (For Cambridge it's around the downing place church). The whole collection process was really smooth, only took us a minute... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Me and my friend Graduated as Nurses. The lady who fitted my gown was quite rude. My hat didn't fit and kept falling off despite me measuring it prior to the event. I had to swap and change hatsv3 t... Se mere
Virksomheden har svaret
The staff were very welcoming despite me feeling very alone at the event, as I had no friends or family there. I was treated very kindly and from collecting the outfit to helping getting dressed, it w... Se mere
Virksomheden har svaret
God forbid you need help from these guys. There was an issue with my account and after 3 weeks I’m still waiting for a reply. Joke of a company and no number for customer support. I’d go anywhere but... Se mere
Virksomheden har svaret
4,1
God
2 t anmeldelser
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I would not reccommend this company at…
I would not reccommend this company at all. I have had my graduation twice at the same university and they used the same company. My experience was disappointing. The photographers rushed my pictures and wouldn't even let me my photos when asked. I am not happy with my pictures at all but still had to pay for them. The prices are unreasonable and I tried to contact them previously but issues was never rectified and the same issue has happened. I would highly not reccommend. They clearly don't know what they are doing and I have been to other graduations and the photography companies there have been excellent. This company is just a scam!
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Ede & Ravenscroft
Dear Helena,
We are sorry to hear about your experience, and we appreciate you taking the time to provide this feedback. This is certainly not the level of service we aim to deliver, especially on such an important occasion.
I can see that our Customer Services Manager has contacted you regarding this issue.
Thank you again for bringing this to our attention — we hope to resolve this for you as quickly as possible.
Kind regards,
Mia
Karie and Christine are the best in the…
Karie and Christine are the best in the world. They were so nice and supportive to me. I appreciate them❤️
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Ede & Ravenscroft
Hi,
Thank you so much for your lovely feedback! We're delighted to hear that our team made your experience a positive one.
Best wishes,
Mia
Poor packing and shoddy printing
Just received our daughter graduation photos neatly a month after being taken.
We were promised delivery within a week
The 3 photos were poorly packed. 2 smaller copies were not framed and were bent (frames were included but seems they couldn’t be bothered to insert the photos)
There was no separation material so thr largest photo (ironically framed) was scratched it also has a fingerprint under the final finish.. I guess it was a Friday afternoon job for a trainee in the development area and quality control were off sick that day?
28. december 2025
Uopfordret anmeldelse
Besvarelse fra Ede & Ravenscroft
Dear Customer,
We are sorry to hear about your experience, and we appreciate you taking the time to provide this feedback. This is certainly not the level of service we aim to deliver for our photography. However our lead time for dispatch is 4-6 weeks unfortunately.
We would like to look into the concerns you’ve raised. So that we can investigate this fully and assist you directly, please contact us at customer_services@academic-services.co.uk
with your order details.
Thank you again for bringing this to our attention — we hope to resolve this for you as quickly as possible.
Kind regards,
Mia
Fantastic day
Fantastic day, made my son’s day even more special from Start to Finnish. Kerry was an absolute Diamond.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Ede & Ravenscroft
Dear Andrew,
Thank you for providing positive feedback regarding our photography sessions on the day and the quality
We aim to deliver a high-quality service for the graduates, and we’re pleased to hear that this service has been fulfilled. The feedback provided will be passed on.
Congratulations on your achievements!
Many thanks,
Alice
Extremely disappointed with the quality…
Extremely disappointed with the quality of my graduation photo.
I rarely leave negative reviews, but my graduation photo experience was far below professional standards. The photo I received had no basic editing at all — no crop, no colour fix, no resizing, no enhancement. It genuinely looked like a raw phone snapshot.
When I raised it with customer service, they said anything beyond this “standard editing” would cost an extra £20–£30, even for something as simple as colour adjustment or resizing.
Graduation is a once-in-a-lifetime moment, and this service simply didn’t deliver.
I strongly recommend checking alternatives before booking.
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Ede & Ravenscroft
Dear Fred,
Thank you for your feedback regarding our photography services. I'm sorry to hear that the photography received wasn't what you were expecting.
All of the photos will be go through a standard editing process of image brightening and colour balance. Some of the editing may come to an extra cost depending on the editing required.
We are more than happy to look into query further. Please email us at the below email address:
customerservicesmanager@edeandravenscroft.com
Please ensure to include your name, order number and where you had gotten the email from.
Kind regards,
Alice
Very poor customer service and…
Very poor customer service and cancelled exact before 7 days but did not make refund and making lame excuses since then
12. juni 2025
Uopfordret anmeldelse
Besvarelse fra Ede & Ravenscroft
Dear Adam,
I am sorry to hear this. Our refund policy for gown hires requires at least 7 days' notice prior to the ceremony date to cancel the order and process a refund.
However, we are more than happy to look into your situation further regarding the cancellation of the gown. Please contact us using the below email address:
customerservicesmanager@edeandravenscroft.com
Please ensure to including your name, order number and where you have obtained the email from in your query.
Kind regards,
Alice
If you ever thinking to get graduate…
If you ever thinking to get graduate photo from there service just forget they will scam you, first eagerly they will tell you to pay for the initial payment and they mot explain it to you what happens next all they want is to book you in to photos £20 for that and next how they get more money from when you go to take photos they will take few photos for their props like everyone else does they not personalised the pose regarding your appearance like I’m a big guy but they took photos in the same angle when photos comes up you know it look terrible and you will get more nice pictures from your mobile phone but when you call them to tell they are not good and you want refund they will tell you to pay more for the edits and for the packages and they cannot refund amount the only thing they can do is to suggest you to edit the photos which you have to pay for the as well and for the photo package you gonna use, they will rip off money the only cheapest thing you can do is to forget that £20 rather than spending more money to photos which I don’t like or I cannot have use it for, the customer care will answer bit not useful they will tell it’s your fault that you look terrible, what I did was i make my mind that I have some money to home less person.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra Ede & Ravenscroft
Dear Pubudu,
I'm sorry to hear this. Our records show that you have been in contact with us regarding your graduation photos.
We are more than happy to look into this further for you. Please contact us using the below email address:
customerservicesmanager@edeandravenscroft.com
Please ensure you include you name, order number and where you got the email address from in your query.
Kind regards,
Alice
Besvarelse fra Ede & Ravenscroft
Hello,
Thank you for your kind words regarding the services we provide.
Warm regards,
Alice
Fantastic service from this wonderful…
Fantastic service from this wonderful store! Ivy & Pratap really looked after me and help get the perfect outfit for my 40th! Would highly recommend and use again. Regards
15. november 2025
Uopfordret anmeldelse
Besvarelse fra Ede & Ravenscroft
Dear Sunny,
We're so pleased to hear this and thank you for your positive feed back regarding our members of staff.
The feedback will be passed on.
Warm regards,
Alice
Besvarelse fra Ede & Ravenscroft
Hi Jj,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had such a positive experience with us.
Many thanks,
Albert
Besvarelse fra Ede & Ravenscroft
Hi Samuele,
Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that you had such a positive experience with us. Your support means a lot.
Many thanks,
Albert
Grad photo delivery
I had queries about my graduation photo selection/delivery and Mia from Academic Services was so helpful! Super friendly customer service over the phone and very patient and accommodating. Really appreciated the swift help with my order. Thank you Mia!
17. november 2025
Uopfordret anmeldelse
Besvarelse fra Ede & Ravenscroft
Hi Tara,
Thank you so much for taking the time to leave this lovely review!
We’re delighted to hear that Mia was able to help you with your graduation photo queries. Providing friendly, patient, and supportive service is really important to us, so it’s wonderful to know your experience reflected that.
I’ll be sure to pass your kind words on to Mia and the team.
Thanks again, and congratulations on your graduation!
Best wishes,
Albert
Postage costs!!!!!
The products do what they say on the tin. Albeit, not even close to the quality of some professional outfits.
As Ede & Ravenscroft were the official photographers at our son’s graduation, we had no choice if we wanted to purchase the official photos.
The cost is a little on the higher side than a lot of similar companies, but only about 20%, so I can live with that.
However, the delivery charges are laughable. £15 for a hard backed envelope to be posted recorded delivery. I weighed and measured the envelope and on the Royal Mail website it would have cost me £4.45 to have it sent recorded delivery (and if you send over 10 items there is a sliding scale of price).
Even when we spent £120 on photos, the postage was not free, it was still £15.
This is disgraceful behaviour, and hopefully institutions like universities will see this and avoid using them in future.
7. november 2025
Uopfordret anmeldelse
Besvarelse fra Ede & Ravenscroft
Hi Jeff,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that you found the delivery charge disappointing. Our shipping cost is set to cover not only the postage but also the specialised packaging, handling, and processing required to ensure that printed photographs arrive safely and in perfect condition. We understand that this cost may feel high, and we’re sorry that it didn’t meet your expectations.
We truly appreciate your comments and will make sure your feedback is shared with the relevant teams as we continuously review our services and pricing.
If you would like us to look into anything further regarding your order, please feel free to contact our customer service team and we’d be happy to help.
Kind regards,
Albert
Great service
The service was quick and easy, both to arrange, and on the day. Very helpful staff with the fitting and making sure it looked just right, was very happy.
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Ede & Ravenscroft
Dear Katy and Geoff Richards,
Thank you for your kind words and positive feedback regarding our staff on the day.
Congratulations on your accomplishments — we’re thrilled to celebrate your success with you!
Warm regards,
Alice
No problems, good experience of whole process.
No problems, all went smoothly, no complaints!
Friendly staff
3. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Ede & Ravenscroft
Dear Tamara,
Thank you so much for your lovely feedback! We're delighted to hear that our team made your experience a positive one.
Congratulations on your achievements!
Warm regards,
Alice
It was a good experience
It was a good experience, the costumer service was perfectly good, well organised, professional aspects of the service was wonderful.
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Ede & Ravenscroft
Hello,
Thank you for your kind words.
We're pleased to hear you had a positive experience with our customer services team.
Congratulations on your achievements!
Many thanks,
Alice
Wonderful service
Wonderful service. Really friendly and helpful staff.
7. november 2025
Uopfordret anmeldelse
Besvarelse fra Ede & Ravenscroft
Dear Carmai,
Thank you so much for your lovely feedback! We're delighted to hear that our team made your experience a positive one.
Congratulations on your well-deserved success — we're so happy to celebrate this moment with you!
Best wishes,
Alice
Great service and good quality items.
Great service and good quality items.
7. november 2025
Uopfordret anmeldelse
Besvarelse fra Ede & Ravenscroft
Dear Claire,
Thank you for your positive feedback regarding the service received and our products.
Warm regards,
Alice
Fantastic service
Fantastic service, straightforward booking and wonderful care on the day of the graduation. Thank you
7. november 2025
Uopfordret anmeldelse
Besvarelse fra Ede & Ravenscroft
Dear Ksenija,
Thank you for your positive feedback regarding our members of staff.
We're pleased to hear that the booking process was smooth and that you had received a high quality service from our members of staff.
Congratulations on your achievements!
Many thanks,
Alice
Helpful staff and flexible service
Helpful staff and flexible service
7. november 2025
Uopfordret anmeldelse
Besvarelse fra Ede & Ravenscroft
Dear Morgane,
Thank you for your kind words! We're so pleased to hear that you had a great experience with our amazing team.
Congratulations on your accomplishments — we’re thrilled to celebrate your success with you!
Warm regards,
Alice
Dette er Trustpilot
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