Eco Wizard Anmeldelser 

Excellent product at the right price, trouble free ordering and fast delivery

Quick to deliver my home EV charger but provided a date that the company they use to fit the chargers knew nothing about. An additional 3 weeks to the date eco wizard provided me. I now have the hassle of cancelling my installation, finding someone who can do it earlier and waiting for my refund. I was told “it was t a problem” by the person on the phone, maybe not for them but it is for me. Not impressed. Avoid !!!

Please provide me with dates of calls and email as I have received neither so to say it was down to me is insulting. I spoke to the lady at aero ev and they had no record of anyone trying to get in touch or any emails sent. Trying to defend yourself by blaming me is not only unprofessional but embarrassing

Avoid Eco Wizard if you value clear communication and honest timelines.

I’ve been waiting over 2 months for a CT clamp for my EV charger order. The delays and excuses just kept changing:

First it was a 2 week delay

Then they said they couldn’t send the EV charger without the clamp

Then another 2 week wait

Then they blamed the manufacturer and said there was no known lead time

Finally, after all that, they suddenly said they could send the charger without the clamp after all

The goalposts kept moving throughout the whole process.

What’s most frustrating is the contradiction in communication. Initially they said they couldn’t send or install without the clamp, then later offered to dispatch the charger without it anyway.

Poor communication, inconsistent information, and months of waiting with no proper resolution. I wouldn’t recommend based on my experience. Plus they pay alot to influencers of Facebook to make out they are cheap. Stay away. .... Stay well clear.

I inadvertently ordered two EV chargers after receiving an email telling me that there were still goods in my basket. I received only one order acknowledgement and one despatch note.

When I rang to sort things out, the phone was quickly answered by Adam, a real human being. Although the system showed that I’d placed two orders, suggesting that the error was mine, Adam was extremely efficient and friendly. He emailed me a prepaid returns label within minutes of the phone call, and I’m confident that I’ll get the refund shortly.

Adam assured me that he’d take into account my feedback about erroneous reminder emails. He also promised to act regarding my comment that DPD had thrown both chargers over a six-foot gate and not left a card saying they’d done so. Fortunately, the charger was so well-packed in cardboard that it was undamaged.

It’s a rare pleasure to receive such excellent customer service.

I had an issue with my order which was quickly resolved, and next day delivery

Bought a thermostat for my boiler but accidently ordered the wrong one. Customer service was excellent. Quick to reply and issue an exchange. Prices were also very reasonable. Will be using them for future purchases.

Ordered a heating control didn't work with my other switch sent it back Friday on Tuesday I had my refund thank you would recommend thank you

I bought an EV charger from Eco Wizard last December with no prior experience of the company. I saw the offer on social media and was surprised by the free installation.
The charger was delivered within 3 days, and installation was completed in under 10 days by a registered installer. All certificates and required documents were provided.
Excellent service from start to finish. I would happily recommend Eco Wizard.

Before buying a panel heater I contacted Eco Wizard to ask if it was suitable for fixing directly to a ceiling and as told it was. On arrival it clearly cannot be securely fixed to the ceiling. When I asked again Eco Wizard checked with the supplier who suggested it could be fixed using the supplied screws. It cannot.
I had to buy anchor bolts and nuts to ensure it could be fixed without risk of it falling down and causing injury.
I could have returned the item at Eco Wizard's expense but it has ignored by requests to contribute to my additional expenditure.
This heater is only suitable for wall fixing and even then it will be difficult to align the fixings. There's no supplied template!
Really poor service and product.

Update:
Whether prompted by this feedback or not, Eco-Wizard has now got in touch and refunded me the cost of the extra fixings. If it had replied to my earlier emails, it would have received a better review!

Go away very bad services selling faulty EV Wall charger and no return stay away do not trust.

Excellent pre and post sales support, quick despatch. Product was TYBOX 157 for Fischer heater. Malcolm in support was great.

Cheapest ev product great aftersales service and customer service

Great communication and customer service, would recommend.

Ordered a Salus RT510 Programmable Room Thermostat on Wednesday afternoon 23rd April. Received the item on the Friday by DPD carrier. So really fast delivery. Very pleased as this item was to replace a broken Thermostat in a rental property. Phoned Eco Wizard to confirm the carrier being used.
Would definitely recommend Eco Wizard.

Communication 5* over the phone as well as through email
Product quality 5*
Delivery 5*
Booking instalation 5*
And also referral offer for friends

I wish I could add picture as it's nice, quick, tidy instalation by friendly Aero team.

Based largely on their good combined product price and shipping costs, I ordered a new two-way zone valve.
It arrived in less than 24 hours!
Excellent service from these guys.

Great customer service! i have made a mistake and Eco Wizard team was extremely helpful and resolved the issue for me in no time . I highly recommend it and will definitely use again in the future. Thank you J

These guys are legend. I needed a very quick installation of an EV charger and nobody could squeeze it in before 1-2 months. I called literally 10s of companies and nobody could provide the service. These folks however were super fast and immediately responded to the request. The produce and customer service was spotless and the installation was very well done and quickly. Much recommended

I ordered a honeywell thermostat from Eco wizard but it was same model number but different part so I rang them and they were very easy to talk to and understanding. They sent the correct part immediately and refunding first purchase. Really easy to contact and knowledgeable. Thanks.

I wasn’t sure about this company as not heard of it and their price was a lot less (sale price) than others. However, my queries were answered very efficiently and my product arrived quickly. I wouldn’t hesitate using this company again