Josh Renyolds came to switch over our leased solar panal to 4g today. Excellent communication, email confirming appt and telephone call to advise us of arrival time. He explained the purpose of his vi... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
They supposed to maintain my solar panels system. Asked them 3 times to replace missing mesh as pigeons goes underneath. Every time I hear will contact you soon and it's been half a year. The solar pa... Se mere
Virksomheden har svaret
Robert, the Engineer kept us informed of his arrival on the day so we were not waiting around. Very professional, carried out the meter exchange and survey efficiently, keeping us informed on progress... Se mere
Virksomheden har svaret
Work carried out as scheduled. Handled well and cleaned up afterwards following the installation of a new unit.
Virksomheden har svaret
Virksomhedsoplysninger
Om Ecovision
Skrevet af virksomheden
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Kontaktoplysninger
Storbritannien
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
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Great…
The engineer was professional and efficient. Explained what had to be done and completed the changing of the meter quickly and with no issues.
9. december 2025
Besvarelse fra Ecovision
Thank you for your review.
We’re pleased to hear the engineer was professional and efficient, and that the work was explained clearly and completed smoothly. We’ll be sure to pass your feedback on to the team.
Thanks again for taking the time to share your experience.
Meter upgrade to 4G
A couple of hiccups actually getting an engineer here to upgrade meter to 4G, with cancellations and non appearance.
However the engineer John was fantastic. Punctual and very polite. He was very professional, knowledgeable, and thorough. I learnt more fom him about the solar system during his short visit than I ever knew. He can come again.
2. december 2025
Besvarelse fra Ecovision
Tank you for taking the time to share your feedback.
We’re sorry to hear there were some hiccups getting the appointment completed and appreciate your patience while this was resolved. We’re really pleased, however, to hear that John provided such a positive experience once on site.
It’s great to know he was punctual, professional and took the time to explain the system clearly, we’ll be sure to pass your kind comments on to him. Feedback like this really does matter.
Thank you again for your understanding and for highlighting both sides of the experience.
Recently had a letter for my mum next…
Recently had a letter for my mum next door! She passed away November 2022, yet your letter said you had spoken to her and she had failed to make an appointment! Can you imagine the distress that caused?
16. december 2025
Besvarelse fra Ecovision
We’re very sorry to read this and sincerely apologise for the distress this letter caused. Receiving correspondence addressed to someone who has passed away is understandably upsetting, and we recognise how difficult that must have been.
Our communications are issued based on the contact information held on our system at the time. We appreciate how distressing it is when records are not up to date, regardless of the circumstances, and we are sorry for the upset this has caused.
If you are willing, please contact our customer service team using the details on the letter or via our website, quoting the address, so we can review the records and ensure no further correspondence is sent. We will handle this sensitively.
Please accept our sincere condolences for your loss.
Happy with the service
John Dewen was punctual, very pleasant and explained everything that he was doing. Very happy with his work
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Ecovision
Hi Joanne, Thank you for your review, we shall pass this feedback on to John!
All Very Good.
John Dewen arrived on time. Went through everything with me and well completed.
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Ecovision
Hi Richard, thank you for the feedback, We shall pass this onto John!
Tommy Barnes attended my property to…
Tommy Barnes attended my property to upgrade to 4G. He communicated his arrival time and was prompt, friendly and polite. He completed the work in a timely fashion and left my property tidy. He also checked that no remedial works were required before leaving. Great service from Tommy! Thank you
11. december 2025
Uopfordret anmeldelse
Besvarelse fra Ecovision
Hi Gemma, Thank you for writing a lovely review for Tommy!
Awful company to deal with
One of the worst companies I've ever had to deal with. They seem totally shambolic. They make appointments and then don't bother to turn up, with no explanation at all. I took a day off work to be here for them.
Getting any kind of acknowledgement that that wasn't good was like pulling teeth.
They rearranged the appointment, then sent me another message telling me I need to contact them to arrange it again.
The appointment was finally fulfilled and the work done, then the very next day I get another message saying there's a fault that requires my 'immediate attention'.
Oddly enough, about a decade ago they were actually quite helpful, so I don't know what has gone wrong there.
Additional comment after message from Ecovision: So that's two automated alerts I had from Ecovision in the last month or so, both of which provided incorrect information and urged me to phone you as soon as possible to try to resolve. What is the point of that?
Incidentally, you may want to look into your email to me of 29 May 2025. We house shared with my mother in law who had the initial contract with you. Unfortunately she passed away..but even though I'd spoken to someone there and told them that, your email began 'Dear Mrs JS...(deceased)' etc..I have deleted her name and put initials instead. Really not acceptable.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Ecovision
Thank you for taking the time to leave this feedback. I’m genuinely sorry for the inconvenience and frustration you experienced.
Taking time off work for an appointment that doesn’t go ahead is not acceptable, and I apologise that you did not receive a clear explanation or timely communication at the time. While missed appointments are rare, you should always be informed promptly if one needs to be rearranged.
I’m also very sorry for the distress caused by the incorrect salutation in our correspondence referring to your late mother-in-law. That should not have happened, and I understand why you found this unacceptable. Please accept our sincere apologies.
Regarding the automated alerts you received, we have recently implemented new technology to improve appointment reminders and system notifications. Unfortunately, in your case this resulted in incorrect automated messages being sent, which we recognise caused confusion rather than clarity. This is something we are actively reviewing and improving.
I can confirm that your system has been operating normally with no faults recorded since 8 December.
We do appreciate you highlighting these issues, and I have sent you a follow up email too.
^Cheri
Very friendly and professional
We have an engineer called John Dewen come to help us as our solar panels were not generating, he fixed the problem quickly and explained everything to me. He was also very good at accommodating keeping the doors closed as we have autistic children so it was helpful he was understanding with that.
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Ecovision
Hi Kirsty, Thank you so much for the 5 star review, we shall pass this onto John!
Convenience, care and quilaty
The examination was at my house that was convenient, the caregiver was very friendly and helpful even with moving furniture back after examination.quality of frames very modern and not very expensive ever.
19. december 2024
Besvarelse fra Ecovision
Hi Karen, thank you for the feedback! I am not sure this is for Ecovision- we maintain your solar panels!
It was a sunny day :)
11. november 2025
Besvarelse fra Ecovision
Thank you for your feedback, who doesn't enjoy a sunny day! :)
not having been home at time of work…
not having been home at time of work being done to upgrade the system i had to rely on my wife info as to what was what the men doing the job did well and in very wet weather but didn't have a metal backing plate to finish off completely. I tried to phone but could only leave a message and have had no reply unless I've missed it. Difficulty speaking with anyone re problems and am unsure if panels are currently working. Mr. M Fenwick
4. november 2025
Besvarelse fra Ecovision
Hi Mr Fenwick, thank you for providing your feedback, I can confirm your system is online and performing. I have updated your case to include your feedback, if you can email us at customers@ecovision.co.uk with any of your concerns they can be picked up by the team, alternatively our phone lines are open between 9AM- 5PM on 01453 796790.
Poor follow up from Eco vision. Solar panels switched off and no progress on the remedial work after 3 months. V
Update: three months after John's visit we are still waiting for the work to be carried out. Meanwhile, our solar panels have been switched off and we are therefore getting no benefit from them
Despite 6 phone calls we are still waiting.
John Dewen came to change our meter. It was after 3.00 pm and beginning to get dusk. John worked quickly and efficiently to replace the meter so that he could check the solar panels were working ok before the light faded. He took time to explain how the system works and looked in the loft to check the wiring. He found a problem and quickly sought advice and made the unit safe until further work can be carried out.
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Ecovision
Hi Melanie, Thank you so much for taking the time to share this lovely feedback. I’m really pleased to hear that John made such a positive impression during your meter replacement.
It’s great to know he worked efficiently despite the fading daylight, and that he took the time to explain how everything works and carry out a full check of the system. I’m also glad he was able to identify the wiring issue and make the unit safe while arranging the next steps, safety and clarity are always our top priorities.
We truly appreciate your review, and we’ll be sure to pass your kind words on to John. If you need anything in the meantime, please feel free to get in touch.
The engineer John Dewen was extremely…
The engineer John Dewen was extremely efficient and helpful explaining what he had done and talked us through how everything worked
13. november 2025
Besvarelse fra Ecovision
Hi Sandra, thank you very much for your feedback, we are glad John was helpful. We shall pass your comments on!
Ecovision were very approachable.
Ecovision were very approachable and the work upgrading to 4G was carried out by the engineer quickly and professionally.
The occasions I have had to make contact with Ecovision to make enquiries have been responded to quickly and Stephanie has provided me with the answers I required and within a very quick time frame.
19. november 2025
Besvarelse fra Ecovision
Thank you so much for taking the time to share your feedback Aubrey. We’re really pleased to hear that your 4G upgrade was completed quickly and professionally, and that the process felt smooth from start to finish.
It’s wonderful to hear your enquiries have been handled promptly as well. Stephanie works hard to make sure customers get clear, timely updates, so your recognition will mean a lot to her.
If you need anything at all going forward, we’re always here to help.
They failed to respond to several phone…
They failed to respond to several phone calls and emails. When contact was finaly made and an appointment confirmed, they didnt arrive ron the agreed date.
When an engineer finally came, 6 weeks later, he completed the work satisfactorily
30. september 2025
Besvarelse fra Ecovision
Thank you for taking the time to share your experience, Mr Morris.
I’m truly sorry for the delays, unanswered calls and emails, and the missed appointment you experienced over the summer. This fell far below the standard of service we aim to provide, and I completely understand your frustration given the timeline you described.
While I’m pleased to hear that the engineer was finally able to visit and complete the work to your satisfaction, the journey to get there should have been far smoother, and you should never have been left chasing for updates.
Your feedback is important, and it has been shared internally so we can continue improving how we manage communication and bookings going forward. Thank you for taking the time to raise it with us.
If you need anything further or have any questions about your system, please feel free to contact us we’re here to help.
Excellent engineer
I had a 2nd visit today and was again extremely happy with the service provided by their engineer Tommy.
He checked the appointment was still suitable beforehand, messaged to say he was running 10 mins late due to traffic, worked very hard for several hours and was as friendly, professional and tidy as before.
The office communication has improved as well so if you are thinking of using Ecovision I would now recommend them. Especially if you are able to secure a visit from the same engineer I had.
18. november 2025
Uopfordret anmeldelse
Besvarelse fra Ecovision
Thank you so much for your lovely feedback. We're really pleased to hear your second visit went just as smoothly as the first, and it’s fantastic to know Tommy made such a positive impression again. He always aims to keep customers updated, work thoroughly, and leave everything tidy, so your comments mean a lot.
It’s also great to hear that our office communication has improved we’ve been working hard on this, and your experience reflects exactly what we’re aiming for.
If you ever need anything further, we’re here to help.
The guys were professional curious and…
The guys were professional curious and did the job well
15. august 2025
Besvarelse fra Ecovision
Hi Adam, we appreciate the feedback thank you for taking the time to write it.
the skill shown by the operator was very good.
the skill shown by the operator was very good he new his job .
18. oktober 2025
Besvarelse fra Ecovision
Hi Mr Taylor, thank you for taking the time to provide some feedback!
Worst ever organisation
Worst ever organisation. No support provided whatsoever/ no telephone Number. Will only contact you when they struggle to read meter.
1. november 2025
Besvarelse fra Ecovision
Hi Emran, I’m sorry to hear you’ve felt there was no support available, that’s not the experience we want for our customers.
For clarity, we do have full support channels in place. You can reach us at customers@ecovision.co.uk
or by phone on 01453 796790, and our team is always happy to help.
I’ve checked your account and can confirm that your system is currently up and running and fully functional. If there’s anything you feel isn’t working as expected, please let us know using the contact details above and we’ll be happy to look into it for you.
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