Josh Renyolds came to switch over our leased solar panal to 4g today. Excellent communication, email confirming appt and telephone call to advise us of arrival time. He explained the purpose of his vi... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
They supposed to maintain my solar panels system. Asked them 3 times to replace missing mesh as pigeons goes underneath. Every time I hear will contact you soon and it's been half a year. The solar pa... Se mere
Virksomheden har svaret
Robert, the Engineer kept us informed of his arrival on the day so we were not waiting around. Very professional, carried out the meter exchange and survey efficiently, keeping us informed on progress... Se mere
Virksomheden har svaret
Work carried out as scheduled. Handled well and cleaned up afterwards following the installation of a new unit.
Virksomheden har svaret
Virksomhedsoplysninger
Om Ecovision
Skrevet af virksomheden
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Kontaktoplysninger
Storbritannien
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4,0
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engineer updated us his arrival time
engineer updated us his arrival time . arrived on time. warned us that the electricity was going off so we could save and shut down our computer. Took slightly lionger than anticipated but overall a good job done
8. november 2025
Besvarelse fra Ecovision
Hi Janet, Thank you for taking the time to leave a review. I’m really pleased to hear that the engineer kept you updated with his arrival time, arrived as planned, and made sure you had the chance to save your work before the electricity was switched off.
Although the visit took a little longer than expected, I’m glad everything was completed and that you were happy with the overall job.
If you need anything further, we’re always here to help.
Besvarelse fra Ecovision
Thank you for your review. I’m glad to hear the engineer arrived promptly ,even a little earlier than expected and that this worked well for you.
If you need anything else, we’re always here to help.
Besvarelse fra Ecovision
I’m really sorry to hear that you feel you’ve had a bad experience with us. I’ve checked your account and can see that your system is currently up and running, but if there’s anything specific you’d like us to look into, please feel free to contact us at customers@ecovision.co.uk
and we’ll be happy to help.
Great engineers, terrible company
The guy who came to do the visit was fantastic. Give him a pay rise.
The general experience of Ecovision though is very poor. Non existent comms. Clearly just a number in a big system rather than a client.
Solar panels need cleaning. This was acknowledged by the person who visited but he also said its very unlikely it will get done...
If i wasn't forced to stay with you, I would leave
24. oktober 2025
Besvarelse fra Ecovision
Hi Kevin, Thank you for your review, and I’m really pleased to hear that the engineer provided a great service during your visit.
I’m sorry to hear that the wider experience felt disappointing. We aim to keep customers updated throughout their journey, and I’m sorry if this didn’t come across as clearly as it should have.
Regarding the panel clean, you’re very welcome to email us at customers@ecovision.co.uk
with your reference number so we can review this and discuss the options available.
Thank you again for taking the time to share your feedback.
Besvarelse fra Ecovision
Thank you for the feedback Alison, we appreciate it!
My system failed after updating for…
My system failed after updating for weeks. Finally had several alerts from Ecovision for me to reset it, which I did, but still didn't work. After a text and phone calls from me it was switched back on.
23. oktober 2025
Besvarelse fra Ecovision
Thank you for sharing your experience. I’m really sorry you had ongoing issues with your system after the update , I appreciate how frustrating it must have been to keep seeing alerts without the reset resolving the fault.
I’m glad to hear you reached out and that we were able to get everything switched back on for you, though I understand it shouldn’t have required multiple texts and calls. Your feedback is really helpful as it highlights where we can make our notifications and support clearer during system resets.
Techs arrived on time and explained…
Techs arrived on time and explained what was going on .sorted things out and we're very professional .
4. september 2025
Besvarelse fra Ecovision
Thank you so much for your review. I’m really glad to hear our technicians arrived on time, explained everything clearly, and got everything sorted for you. It’s great to know you found them professional throughout.
If you need anything else at all, we’re always here to help.
Apart from changing the appointment…
Apart from changing the appointment four times . And not informing me one one occasion.the service was ok
30. september 2025
Besvarelse fra Ecovision
Thank you for your review. I’m really sorry for the inconvenience caused by the appointment changes, I completely appreciate how frustrating that must have been, especially when one wasn’t communicated clearly.
Because our engineers are out on the road all day, plans sometimes need to shift due to illness, traffic, emergency callouts or unforeseen delays. We always aim to keep customers updated as soon as we know a change is needed, but I’m sorry that didn’t happen properly in your case.
I’m glad to hear the service itself was OK once completed, and if you’d like us to review
Great service from your Engineer John Dewen
Great service from your Engineer John Dewen. Very helpful, friendly and thorough in everything he did for us with the checks of our installation. Many thanks and much appreciated John.
14. november 2025
Uopfordret anmeldelse
Besvarelse fra Ecovision
Hi Chris, great to hear John provided a helpful and friendly service, thank you for your feedback, we will pass this on!
John Dewen
John Dewen
John was professional, helpful extremely knowledgeable and friendly
13. november 2025
Uopfordret anmeldelse
Besvarelse fra Ecovision
Hi Jan, thank you for providing feedback for John!
Besvarelse fra Ecovision
Hi Stephen, that's great to hear, thanks for taking the time to write a review.
Arrived on time
Arrived on time, very friendly and took care of my property. Did a fantastic job too.
21. oktober 2025
Besvarelse fra Ecovision
Hi Robert, thank you for the feedback, we're glad the engineer provided a positive service!
I’ve been with this company for at…
I’ve been with this company for at least 16 years now my system as never faulted it sits on the roof quite happily helping me to keep my electricity cost down.
Be even better if I could get a battery storage system fitted to upgrade the system 👍just saying 👍👍
11. november 2025
Besvarelse fra Ecovision
Hi Steven, thank you for the feedback! Unfortunately a battery system is not something we can support at this time, but we do appreciate the positive comments!
Poor customer service.
I have requested the panels be cleaned repeatedly for the last two years with no success. They have never been cleaned in 15 years.Customer response to any of my requests is poor with one reply being two years after I asked!!!.
Ecovision have needed to carry out electrical updates in my home for there benefit and I have accommodated them every time.
29. juli 2025
Besvarelse fra Ecovision
Thank you for taking the time to share your feedback, and I’m very sorry to hear of your frustration. We appreciate your patience while our teams have been working through the maintenance programme.
I can see your system was included in the recent nationwide electrical upgrade initiative, and I’d like to personally review your account to make sure your cleaning request is properly scheduled. Our goal is always to maintain systems efficiently and ensure all customers receive the service they expect. I have asked a member of the team to reach out to you so that we can get these appointments booked in.
Deaf and blind company
The last email from Ecovision was the 12th August informing me that an engineer will visit to carry a survey on the 9th October. There was no communication prior to the visit and also after the visit. The engineer told me that a box needs changing and I mentioned the solar panels haven't been serviced and cleaned for more than ten years, he told that he was going to take a picture of the solar panels. If they have received the picture by now, they should have noticed the anti pigeon metallic round the panels which I paid for and I have been trying to claim it back. I am still waiting to hear from them.
9. oktober 2025
Besvarelse fra Ecovision
Hi Mr Rangasamy,
I’m very sorry for the lack of communication before and after your October survey. We’ve reviewed your case and will be in touch directly to arrange a suitable afternoon appointment and clarify the next steps regarding the pigeon-proofing and service enquiry.
Please rest assured this is being picked up as a priority, and you’ll receive a personal update shortly.
I wouldn't say it was great
I wouldn't say it was great, the work was not done for my benefit, but the operatives were pleasant and courteous and covered their work boots so as not to soil my carpets.
10. november 2025
Besvarelse fra Ecovision
Thank you for taking the time to share your feedback. I’m sorry to hear the work didn’t fully meet your expectations, but I’m glad our engineers were courteous and took care to protect your home while carrying out the visit.
If you’d like us to review anything further, please email customers@ecovision.co.uk
with your property address in the subject line so we can take a closer look.
The work was done very quickly and…
The work was done very quickly and efficiently, the man was very polite and helpful
3. november 2025
Besvarelse fra Ecovision
Thank you so much for your kind feedback! I’m really pleased to hear the work was completed quickly and efficiently, and that our engineer was polite and helpful throughout. I’ll be sure to share your comments with the team they’ll really appreciate it.
The installation was a bit bodged
The installation was a bit bodged, a fabricated trunking part needs to be finished properly, I guess that down to me?
20. oktober 2025
Besvarelse fra Ecovision
Thank you for sharing your feedback. I’m glad the installation has been completed, but I’m sorry to hear part of the trunking doesn’t look as it should. That certainly shouldn’t be left for you to finish.
Please could you email customers@ecovision.co.uk, including your property address in the subject line? We’ll review the installation details and arrange for someone to take a look to make sure everything is finished properly.
Took over care of solar panels and done…
Took over care of solar panels and done more in 12 months than I had in previous 12 years thank you
16. januar 2025
Besvarelse fra Ecovision
Thank you so much for your lovely feedback! We’re delighted to hear you’ve noticed such a difference since Ecovision took over the care of your system. I’ll make sure your kind comments are shared with the team, it really means a lot.
Replacement of meter has messed up the whole system
Ecovision came out to replace my meter and now it is not communicating with the company and I have an error message on the equipment in my loft so I’m not sure if the system is working at all. They can’t come out until December to look at it all.
30. oktober 2025
Besvarelse fra Ecovision
Thank you for bringing this to our attention. I’m really sorry to hear about the issue following your meter replacement and the delay in getting an engineer back out to you. I completely understand how concerning it must be not knowing whether your system is working correctly.
Please could you email customers@ecovision.co.uk, including your property address in the subject line? This will allow us to locate your record quickly and check whether there’s any remote support or earlier availability we can offe
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