Motivated but amateur hour
I went back and forth with the company before signing the contract, and only did so because of their guarantee to make you $5000 in profits within the first 90 days or you get your $5000 fee back. Not only did they only make less than $700 of profit in that timeframe, but they sent 100 items out with my personal home's return address, having returns pile up at my house and then being told "just keep them" because it was too expensive to resell them. They repeatedly switched how they were making me purchase the items, taking hours of my time, because they didn't have a mature system for ordering. They communicated well and worked hard to fix the problems they kept stumbling my store into, including getting it suspended and having no idea how to fix it. I was repeatedly bluffed about the errors "not being our fault", then forcing them to admit it was their fault as I pushed. Also, they repeatedly falsely cited the contract when I told them I would request the refund for lack of performance, and had a "finance guy" literally yelling at me telling me that "you are trying to scam us" by executing the guarantee in their own contract. Additional Update: The response below is just factually incorrect. Well less than 36% ROI, and I was highly responsive. The amateurs messed up my Walmart store so royally, that over a month after firing them, I continue to attempt to get my store out of suspension from Walmart because of actions they took. Complete loss of revenue for this entire time because of how they handled my business. Be warned!
Besvarelse fra Ecosmics
Thank you for sharing your feedback. While we’re truly sorry to hear that your experience did not meet your expectations, we’d like to offer some clarification for the sake of transparency. First and foremost, we want to acknowledge that the Walmart dropshipping space has undergone significant and sudden policy changes, many of which were completely beyond our control. These industry-wide shifts affected the operations and timelines of numerous clients, including yourself. Despite these challenges, our team remained fully committed to supporting your store, and you still generated over 36% ROI in profit during the process. However, it’s important to note that essential parts of the setup required your active cooperation such as and responding to key account-related tasks in a timely manner — which, unfortunately, were not consistently fulfilled on your side. These delays made it more difficult to implement solutions efficiently. The profit guarantee you referenced is clearly outlined in the contract, which also includes the terms and conditions required to qualify for a refund. Simply put, these terms were not met, and the refund request was based on circumstances that do not reflect a failure on our part, but rather a combination of external factors and partial client cooperation. At no point did we act unprofessionally or attempt to mislead you our records reflect continued communication, transparency, and dedicated efforts to resolve every issue that arose. We are a service-based business and, like any partnership, success depends on mutual engagement. We wish you the best in your future endeavors and hope you find a solution that aligns better with your expectations.