Great experience from start to finish. The guys arrived promptly at the said time. I had a new boiler installed and loft insulation on the same day. All went smoothly and according to plan. Would reco... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
Excellent service from start to finish. Polite, tidy and very hard working. Highly recommend. Laiba was very efficient with messaging me and keeping me up to date with the whole process. Eco 4 scheme... Se mere
Virksomheden har svaret
Someone who barely spoke English called me using a phony English name. Didn't introduce his organisation, and started talking about a boiler replacement. When I finally found out who he was and who he... Se mere
Virksomheden har svaret
The registration & eligibility process was made simple. The admin staff were friendly and efficient. Snow delayed the work but we were kept informed throughout. The men doing the work were hardworking... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
ECO Energy Services offers the Government Funded ECO4 Scheme for free boiler replacement with Installation. Other Grants; 1- First-time central Heating Grant 2- Air-Source heat Pump Grant 3- Insulations Grant. Experience exceptional energy savings with our wide range of free grants provided to low-income household. Save money on energy bills, improve EPC ratings and enjoy sustainable warmth all year.. A Gateway to Boost your EPC Rating & Warmth.
Kontaktoplysninger
124-128 City Road, EC1V 2NX, London, Storbritannien
- +442045259721
- hello@ecoenergyservices.com
- ecoenergyservices.co.uk
4,3
Fremragende
787 anmeldelser
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Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 60 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
New boiler instalation
Fantastic company very helpfull & curtius also the new instalation went very smoothly & the fitters were very polite & very experienced ,overall fantastic service
24. januar 2025
Uopfordret anmeldelse
Besvarelse fra ECO ENERGY SERVICES LTD.
Thank you, Gary! We're thrilled to hear your new boiler installation went smoothly and that our team provided courteous and professional service. We truly appreciate your kind words!
Besvarelse fra ECO ENERGY SERVICES LTD.
Thank you! We're glad to hear everything was done promptly and efficiently.
Eco4 Scheme
Recently had a new boiler installed under the Eco4 scheme. The installers worked quickly and efficiently. So far so good. My Home is now more energy efficient and the water pressure is much more powerful.
21. januar 2025
Uopfordret anmeldelse
Besvarelse fra ECO ENERGY SERVICES LTD.
Thank you for sharing your experience with the ECO4 scheme. We’re delighted to hear your new boiler is making your home more energy efficient and boosting your water pressure. It’s wonderful to know our installers delivered a smooth and speedy service. If there’s anything else we can do for you, just let us know
The installation went smoothly today
The installation went smoothly today, very polite workmen who completed the whole job in one go. Great job, thank you so much 😊
21. januar 2025
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Besvarelse fra ECO ENERGY SERVICES LTD.
Thank you for letting us know how well installation went. We’re thrilled to hear our team’s professionalism and efficiency made the process so straightforward for you. If there’s anything more we can do, please reach out; we’re always here to help as before
Did a really good job in a timely…
Did a really good job in a timely manner pleased with new boiler no problems encountered so far
11. januar 2025
Uopfordret anmeldelse
Besvarelse fra ECO ENERGY SERVICES LTD.
Thank you for your kind words. We're pleased to hear you're happy with the new boiler and the smooth installation process. Let us know if you need anything in the future!
I had called Eco Energy Services and…
I had called Eco Energy Services and spoke to Shubham wanted to find out about the grant process application l called on the 23rd of December they sent thier surveyor on the 24th of December and the 7th of January 2025 my new combi boiler and new radiators had been installed, they were fast , efficient, friendly and kept me updated from start to finish l had electric heating and a old water tank they replaced it all and l could not be happier my old electric heating never made my home warm had to leave it on the whole day, now with my new combi boiler and heating my house now feels like a a warm and cosy home
Would l recommend them to anyone thinking of getting the job done my answer is YES ..l would definitely recomend them infact l have already recommended 2 orther families to them and they are already having the process done, one of them are actually having thier boiler replaced by Eco Energy Services tomorrow
I would like to Thank Shubham, the Surveyor and installation team for thier amazing work
Many thanks
Sangita
7. januar 2025
Uopfordret anmeldelse
Besvarelse fra ECO ENERGY SERVICES LTD.
Thank you, Sangita. We’re over the moon; Shubham and the team moved from inquiry to a full installation so quickly. It’s wonderful to hear your home is now warm and cozy, and we truly appreciate you recommending us to your friends and family. If you need anything else, please reach out.
Done what they said very fast and…
Done what they said very fast and efficient! Job well done 👍
28. december 2024
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Besvarelse fra ECO ENERGY SERVICES LTD.
Thank you! We're glad everything was completed quickly and to your satisfaction. Appreciate your feedback!
Overall a good experience
Whilst the work was done very quickly, in fact within 2 weeks in applying for the grant. I did find that the person that did the survey did not ask me any questions about placement of the boiler and radiators.
The team that fitted the system were quick, polite and knew what they were doing. The had a kept the front door open everytime they went to the van.which was annoying and very cold. They were mindful of my 2 indoor cats.
The system they fitted is working well and I am able to control it manually easily.
17. december 2024
Uopfordret anmeldelse
Besvarelse fra ECO ENERGY SERVICES LTD.
Hi Gill,
Thank you for getting back to us. I’m sorry our surveyor didn’t discuss placement and for the cold drafts when the door was left open. We’ll address these with the team. I’m pleased the system is working well and easy to control. Your comments help us improve, and we appreciate you sharing them
Good service good response and good…
Good service good response and good employees too… thank you
8. december 2024
Uopfordret anmeldelse
Besvarelse fra ECO ENERGY SERVICES LTD.
Thank you, Netra! We're pleased to hear you were happy with the service, responsiveness, and our team. We truly appreciate your kind words, and thank you for choosing us!
Dubious Representatives
They turned up to perform a survey for my I'll, very elderly mother who currently has a broken boiler and therefore, no heating in the house. She is in receipt of pension credit, disabled with specific illnesses. They carried out the survey and insisted that the kitchen was an extension but it is a conversion within the original property. She has been told she is not eligible for the grant as her home is considered energy efficient. Double glazed, insulated and has a condenser boiler. How can a home be energy efficient if the boiler is broken and cannot be repaired because the parts for the boiler are no longer obtainable. It is between 7 and 15 years old. I have researched this and from what I have read She is eligible and meets all the criteria. So thanks to having to wait for them to come and do the survey and wait for the reply my mum is still without heat in her home and we are having to start again. Would not recommend this company. The representative who turned up at the property also introduced himself as Ali Boiler. VERY PROFESSIONAL. I think NOT. He was more interested in getting us to refer others for surveys. Very dubious company
2. januar 2025
Uopfordret anmeldelse
Besvarelse fra ECO ENERGY SERVICES LTD.
Sarah, thank you for getting to us.We’re very sorry to hear about your mother’s situation; it’s truly upsetting to know she’s without heating, especially given her health and circumstances. No one should have to go through that.
However, after reviewing our internal records, we’ve been unable to locate any survey or application matching the information you've provided. Could we kindly ask you to confirm whether it was actually Eco Energy Services who conducted the survey? We want to ensure there’s no confusion, as there are several companies currently operating under the ECO4 scheme with similar offerings.
We always treat vulnerable customers with the highest level of care and attention, and our surveyors follow strict guidelines under TrustMark and MCS certifications. Our role is to assess eligibility fairly based on the ECO4 criteria, which is set nationally and not something we can adjust ourselves. That said, if an assessment was carried out in our name, we’d certainly want to investigate further.
If you believe this is indeed related to our company, please contact us directly via the official email on our website. We’d welcome the chance to review the case properly and assist you and your mother in any way we can
Looking Forward to hearing from you soon
A Star Service
We put the application in to see if we were eligible for the boiler grant and within 10 mins had a phone call to book in for the surveyor to come out the following day. Two days later the team came out and worked all day to install the new boiler and new valves on the radiators. The whole process was so impressive! We would highly recommend this company to anyone that can benefit from this scheme. Thank you.
17. december 2024
Uopfordret anmeldelse
Besvarelse fra ECO ENERGY SERVICES LTD.
Thank you, Elizabeth! We're delighted to hear you had such a smooth and efficient experience with us. It’s great to know the process impressed you from start to finish. We truly appreciate your recommendation and are glad we could help make your home more comfortable.
Eco energy services are very quick to…
Eco energy services are very quick to get the job done.
12. marts 2024
Uopfordret anmeldelse
Besvarelse fra ECO ENERGY SERVICES LTD.
It was a pleasure assisting you, and we truly appreciate you taking the time to leave us such a kind review. Your feedback keeps us motivated to keep delivering the best service possible.
Wishing you many warm and comfortable days ahead!
AVOID
AVOID! Had a guy alled Alex Voss (Indian accent) seems he is a regular on this page... Contacted me asking me to change my Banks details, very suspect and ABSOLUTELY NOT. This company seems like they are poaching grants on the sly from other companies. I have informed them that I will not be using them as they are not the company I originally applied for the grant through. I have forwarded the entire email trail to the company I originally went with and also the surveyor that attended my property. How did these people obtain my information? It appears on reading here they have done this before to other people. Im not at all happy how this company acquired my details and tried to get me to change my bank details. Their responses to people seem generic and claiming customers might be confused. I'm definitely not confused, I know what I was asked to do. Be warned.
13. december 2024
Uopfordret anmeldelse
Besvarelse fra ECO ENERGY SERVICES LTD.
Hi Twinkle,
Thank you for your feedback, and we’re genuinely sorry to hear about your concerns.
We take data protection and customer trust extremely seriously and operate strictly under the ECO4 scheme guidelines in partnership with TrustMark-registered and MCS-accredited companies. At no point do we request changes to a customer’s bank details unless it is part of a verified process that has been clearly explained and documented. We never attempt to "poach" customers from other providers, and such practices are not aligned with our values or operations.
It’s possible there has been confusion about who contacted you or how your data was handled, and we’d appreciate the opportunity to fully investigate this. Please contact our compliance team with more details so we can take immediate steps to look into this thoroughly.
We’re committed to maintaining full transparency and would never want any customer to feel uncertain or unsafe. Thank you for bringing this to our attention.
Thank you so very much for all your…
Thank you so very much for all your hard work with our boiler. Thank you also to the teams that came in to complete the work, professional, respectful people who made this so effortless.
4. december 2024
Uopfordret anmeldelse
Besvarelse fra ECO ENERGY SERVICES LTD.
Thank you so much for your feedback and your trust in our service. We're really pleased to know that things went well overall. If there’s anything we can improve or support you with further, please don’t hesitate to reach out.
We're here to help; anytime.
The service received was excellent
The service received was excellent. The staff were professional very friendly and very helpful. The quality of the work was outstanding. If I needed to use this company and their staff again I would be grateful to use them again. I highly recommend this company to anyone who needs them. Thank you so much.
5. marts 2024
Uopfordret anmeldelse
Besvarelse fra ECO ENERGY SERVICES LTD.
Thank you so much for your kind words. We're delighted to hear you were happy with the service and our team's professionalism. It means a lot to know you'd choose us again and recommend us to others. We're always here if you need us in the future!
"I highly recommend the government…
"I highly recommend the government grant through Eco Energy Services.
The Engineers from ECo energy were highly professional and they did a brilliant job.
They explained everything in detail and were well on time and did a great job.
21. november 2024
Uopfordret anmeldelse
Besvarelse fra ECO ENERGY SERVICES LTD.
Thank you so much for your wonderful review! We're delighted to hear that you had a positive experience with our team. Knowing that we met your expectations makes all the difference to us.
If you ever need anything in the future, we're just a call or message away.
LOFT INSULATION GRANT
Whilst the installation of the loft insulation went ahead smoothly & quite quickly, I felt there could have been more verbal communication from the workers who attended my home. I was not told about or left with any paperwork confirming the job was completed & I was not told that the paperwork had been left in the loft. As I am a disabled person I had to get someone else to go into my loft today to check the work was satisfactory & it was then I was shown the paperwork from the company. I needed this to update the EPC rating for my property on the Government website.
26. juni 2024
Uopfordret anmeldelse
Besvarelse fra ECO ENERGY SERVICES LTD.
Thank you for sharing your experience. We're glad to hear the loft insulation was completed smoothly and efficiently, but we're sorry to learn that communication on the day could have been better. Your feedback is important, and we’ll ensure our teams clearly explain next steps and paperwork locations in the future, especially where accessibility needs are concerned. If you ever need further support or documentation, please don’t hesitate to reach out.
Very Disapointing it is up to individuals to make their own mind !!
Things didn't really go well from the start survey booked between 10-12 arrived at 13:20 on Tuesday Friday had call to say he had forgotten to take a picture of the boiler so we took it for him and sent it on, had been told that the boiler could be fitted on the Friday this was the end of October, since then the communications started to stop and I had been chasing it up with differing excuses mainly blaming the goverment departments. This week like another reviewer I had been dealing with Alex Voss claiming to be the Manager said that every day they discuss outstanding cases and would get back in touch by 2 pm the following day again no call but just more excuses, unfortunatly there was inconsistancies in what i had been told on different occasions, however the owners are A Robert Edwards one day and an Alistair Wilson the next when caught out the phone was put down and my calls would not be answered.The actual owner according to Companies house are Eco Energy Services EEC ltd (not connected to Eco energy services based in Frodsham Cheshire) Mohammad Umar Ali, Albion House, Albion Close, Slough,SL2 5DT, it appears that the address of 124 City Road London EC1V 2NZ isused by multiple buisnesses.I can only give my experience but have not been impressed.
21. november 2024
Uopfordret anmeldelse
Besvarelse fra ECO ENERGY SERVICES LTD.
We are grateful that you took the time to share your experience with us, and we sincerely regret if the process was difficult for you. We know how crucial it is for clients to feel informed and encouraged at every stage of the ECO4 process, particularly if things take longer than anticipated.
Our internal records, which we have carefully examined, attest to the successful completion of your installation, even though there were some initial difficulties that needed to be coordinated and further documentation was needed. Even though the ECO4 scheme required third-party verifications, which frequently caused delays, we are happy that we were eventually able to proceed with the process and complete the task.
We understand that you are worried about timing and communication. We have been actively working on enhancing our internal tracking and follow-up systems to prevent situations like this, and it is definitely not our intention to leave customers chasing updates.
If there’s anything outstanding or you’d like to discuss the case further, please don’t hesitate to reach out to us via the official email provided on our website. We're always here to listen and improve.
Many thanks.
Good job done
21. november 2024
Uopfordret anmeldelse
Besvarelse fra ECO ENERGY SERVICES LTD.
Thank you so much for your feedback and your trust in our service. We're really pleased to know that things went well overall. If there’s anything we can improve or support you with further, please don’t hesitate to reach out.
We're here to help; anytime.
I was stunned it was free of charge and…
I was stunned it was free of charge and excellent service.
1. august 2024
Uopfordret anmeldelse
Besvarelse fra ECO ENERGY SERVICES LTD.
It was a pleasure assisting you, and we truly appreciate you taking the time to leave us such a kind review. Your feedback keeps us motivated to keep delivering the best service possible.
Wishing you many warm and comfortable days ahead!
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