After trial (and lots of error) we discovered Ecoblaze Charcoal Briquettes for our Green Egg. Simply the best clean and odourless briquettes that allow you to cook expensive ingredients without fear o... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good overall experience, nice website, great product range and very competitive pricing inc free next day delivery. The only negative was the “delivery” aspect, I ordered at 2:20pm on 22nd and... Se mere
Virksomheden har svaret
Content was good as previously, contained in hessian bags further enclosed in cardoard boxes which strained to constrain the bags! It was easier to move the bags, which, although heavier, were better... Se mere
Virksomheden har svaret
This was my 2nd order of these firelighters. I discovered that the first order front September 2025 , whilst they work well, were used up sooner than expected and calculated the box had contain a max... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om ecoblaze
Skrevet af virksomheden
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Kontaktoplysninger
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Storbritannien
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4,4
Fremragende
548 anmeldelser
Har besvaret 77 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Illegal!! Misleading consumers and Unsafe marketing of products
Do not order from this website! I ordered ‘quality wood pellets perfect for pizza ovens’ which were sold as food safe and we have received cat litter (labelled as premium cat litter with a picture of a cat on the front) which contain glue and are absolutely not food safe.
The email address on the website does not work, my emails just kept bouncing back and when calling up the number provided on the website, the people were unhelpful and refused to accept liability or provide me with a refund.
I don’t normally complain but this goes against all advertising standards and is exceptionally dangerous to suggest cat litter is food safe. I would strongly encourage EcoBlaze to amend their product pictures and descriptions to ensure they are not misleading their customers which is a legal offence Under the Consumer Protection from Unfair Trading Regulations 2008 and the Digital Markets, Competition and Consumers Act 2024, it is a criminal offence to deceive consumers.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra ecoblaze
Dear Evie,
Thank you for your feedback. We’re very sorry to hear about your experience and understand the seriousness of the concerns you’ve raised regarding the product received and its suitability for use.
We also regret the difficulties you experienced when trying to contact us and your dissatisfaction with the support provided. This is not the level of service we aim to deliver.
We appreciate you taking the time to share your experience, and your comments will be reviewed carefully to ensure that product information, descriptions, and communication processes are clear, accurate, and meet the required standards.
Kind regards,
KM
Good service
The ecoblaze website is easy to use and find the product you want. Delivery for my order was free and quick given it included Easter. The firelighters are in a cardboard box and were packed into a large plastic bag. During the journey the parcel received some rough handling. The top of the boxes have a perforation to assist opening and one of my boxes had split open. Using a cardboard box for shipping might help. Or perhaps not using Evri as their driver dumped my parcel at my gate so I had no idea it was there.
3. april 2026
Besvarelse fra ecoblaze
Thank you for your detailed feedback—we really appreciate you taking the time to share your experience.
We’re glad to hear you found the website easy to use and that your delivery arrived quickly, especially over the Easter period. It’s also great to know you’re happy with the firelighters themselves.
We’re sorry, however, to hear about the condition your order arrived in and the delivery experience. This is certainly not the standard we aim for. Your comments regarding the packaging and courier handling are very helpful, and we will pass this feedback on to both our packing team and the courier to help improve our service.
Thank you again for your honest review—it really helps us do better.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Economical , environmentally sustainable and actually work!
Looking for an economical and environmentally sustainable way of lighting the fire and these seemed to be the best I could find.
Having used now a couple of times they keep the light for the length we need to light our multi fuel (with logs and coal).
The size of box means no scrabbling to buy every couple of weeks and the cost is half that of the local stores.
Will re-order when the time comes.
29. marts 2026
Besvarelse fra ecoblaze
Thank you for your wonderful feedback!
We’re really pleased to hear that you’re finding the firelighters both economical and environmentally sustainable, and that they’re performing well for your multi-fuel setup. It’s great to know the larger box size and value are making things more convenient for you too.
We truly appreciate your support and look forward to your next order!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Terrible product
Terrible product. Do not buy. Full of very small cuttings of firelighters equivalent to about four 10p pieces is stuck together. Complained to them by email rang to check they had the email and heard nothing since (about a week ago). I will never buy from them again.
28. marts 2026
Besvarelse fra ecoblaze
Dear Elisabeth,
Thank you for your feedback. We’re very sorry to hear that you were disappointed with the product and that it did not meet your expectations. We understand how frustrating it must have been to receive an item that was not as described.
We also regret that you did not receive a response after contacting us, and we appreciate you taking the time to share your experience. Your comments will be used to review both our product quality and communication processes to help improve our service going forward.
Kind regards,
KM
Easy to order although next day…
Easy to order although next day delivery was promised which should have been Friday but they did not arrive until Tuesday unfortunately I was not at home but Evri delivered and left parcel where I asked them to.
27. marts 2026
Besvarelse fra ecoblaze
Thank you for your feedback.
We’re glad to hear you found the ordering process easy and that your delivery instructions were followed. However, we’re sorry that your order did not arrive as expected on the promised next day delivery and understand how disappointing that can be.
We appreciate you bringing this to our attention and will share your feedback with the courier to help improve the reliability of our delivery service.
Thank you again for your review—it’s really helpful for us to continue improving.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Let down by poor delivery service from…
Let down by poor delivery service from EVRI, advertised as delivered by a certain date. Actually delivered 3 days later and in multiple packages.
Products look good but arrived late.
Maybe the delivery date should not be advertised if they can not use a service that actually delivers as advertised
28. marts 2026
Besvarelse fra ecoblaze
Dear David,
Thank you for your feedback. We’re sorry to hear that the delivery did not meet expectations and arrived later than the advertised date, particularly as it was split into multiple packages. We understand how frustrating this can be when you are relying on a specific delivery timeframe.
We’re pleased to hear that the products themselves look good, but we appreciate that the delay impacted your overall experience. Your comments regarding delivery expectations and carrier performance are noted and will be used to review how we communicate delivery times more clearly.
Kind regards,
KM
Besvarelse fra ecoblaze
Dear Dorothy,
Thank you for your feedback. We’re sorry to hear that you have only received part of your order via Evri. We understand how frustrating this can be and appreciate how inconvenient it is when a delivery arrives incomplete.
We will look into this issue with the courier to ensure the remaining items are located and delivered to you as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience while this is being resolved.
Kind regards,
KM
Besvarelse fra ecoblaze
Thank you for your great feedback!
We’re really pleased to hear you found the process smooth and straightforward, and that the product is looking promising. We hope it lives up to expectations once you start using it!
We appreciate your support and look forward to hearing how you get on.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Besvarelse fra ecoblaze
Thank you for your fantastic feedback!
We’re really pleased to hear you’re happy with the product, the price, and the speedy delivery. That’s exactly the experience we aim to provide.
We truly appreciate your support and hope to serve you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
As always excellent product and service
30. marts 2026
Besvarelse fra ecoblaze
Thank you for your continued support!
We’re delighted to hear that you’re consistently happy with both our product and service. It really means a lot to us.
We look forward to serving you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Besvarelse fra ecoblaze
Thank you for your feedback!
We’re really pleased to hear you’re happy with the product. We appreciate your support and hope to serve you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Ordering was easy.
Ordering was easy.
Kept informed of the progress of my order.
Delivered promptly
26. marts 2026
Besvarelse fra ecoblaze
Thank you for your great feedback!
We’re really pleased to hear that you found the ordering process easy, were kept well informed, and that your delivery arrived promptly.
We truly appreciate your support and hope to serve you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
I haven’t seen it yet?
25. marts 2026
Besvarelse fra ecoblaze
Dear Alan,
Thank you for your feedback. We understand your concern regarding your order. We’re pleased to confirm that your delivery has now been completed.
We apologise for any uncertainty while you were waiting and appreciate you taking the time to share your experience.
Kind regards,
KM
Besvarelse fra ecoblaze
Thank you for your kind review!
We’re really pleased to hear that you found the product easy to light and that it’s doing the job well. It’s great to know you’re happy with your purchase.
We appreciate you taking the time to share your feedback and hope to serve you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Excellent service
Excellent service. Free postage and packaging. Logs and fire lighters super quality. Will definitely buy again.
24. marts 2026
Besvarelse fra ecoblaze
Thank you so much for your fantastic review!
We’re delighted to hear you were happy with the service, as well as the quality of the logs and firelighters. It’s great to know everything met your expectations.
We really appreciate your support and look forward to supplying you again in the future!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Besvarelse fra ecoblaze
Thank you for your review!
We’re really pleased to hear you found the service excellent, though we’re sorry that delivery didn’t arrive the next day as expected. We understand how important timely delivery is and appreciate you bringing this to our attention.
Your feedback helps us improve, and we hope to provide a smoother experience on your next order.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Besvarelse fra ecoblaze
Thank you for your wonderful review!
We’re thrilled to hear you’re happy with our service and truly appreciate your kind words. It means a lot to us, and we look forward to serving you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Really good web page,easy to scroll…
Really good web page,easy to scroll through and to order goods. Very good prices. Delivery was very quick, really impressed with this company.
23. marts 2026
Besvarelse fra ecoblaze
Thank you for your fantastic review!
We’re thrilled to hear you found our website easy to use, enjoyed our prices, and were impressed with the speedy delivery. Your kind words mean a lot, and we look forward to serving you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Miss to deliver some ordered items
19. marts 2026
Besvarelse fra ecoblaze
Dear Rebecca,
Thank you for your feedback. We’re sorry to hear that some items were missing from your order. We understand how frustrating this can be, especially when you are expecting a complete delivery.
We appreciate you taking the time to share your experience, as it helps us review our picking and dispatch processes to ensure orders are fulfilled accurately in future.
Kind regards,
KM
Besvarelse fra ecoblaze
Thank you for your review!
We’re delighted to hear you’re happy with both the wood and our service. Your feedback is greatly appreciated, and we look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.