Sadly will not use again. Instructions not listed to. Contractor turned up to the property when they should have collected the key. There are too many divisions in this company and they dont appear to... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We have recently had battery storage installed by Eco Approach. We contacted Pete Uppal who had previously given us very good and detailed advice on another project (he advised us not to do it an... Se mere
Virksomheden har svaret
Very impressed with the service. Booked an EPC. Got a prompt email confirming receipt of order. Telephone call after working hours done 2 hours later offering appointment the next day. Certificate rec... Se mere
Virksomheden har svaret
I wasn’t happy with the first assessment date proposed so fed that back to the customer service team. They were so helpful and arranged another assessment appointment sooner that the first. The asse... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re a leading nationwide property services company established in 2013. Every month, we visit thousands of properties carrying out: > Solar & Air source heat pump installations > Boiler installation, servicing & repairs > Electrical works > Property certification Our mission is to transform properties across the UK with our compliance and energy services, making homes safer and healthier, more energy-efficient, and affordable to run. Our vision is to set the standard for sustainable property services in the UK, creating better lives, thriving communities, and a greener planet for all.
Kontaktoplysninger
182a High Street, Beckenham, BR3 1EW, Storbritannien
- 0203 011 0128
- hello@ecoapproach.co.uk
- ecoapproach.co.uk
4,1
God
770 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 88 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Having had results of surveys spoke to…
Having had results of surveys spoke to surveyor who explained his finding and subsequent rating. Had certificate sent as requested.
28. august 2025
Great customer service
We had a small problem which was swiftly corrected, a sign a great customer service. The call center staff was friendly and knowledgeable. Thanks everyone 🙏
11. september 2025
Uopfordret anmeldelse
great service
Assessor arrived on time and was very efficient and thorough. EPC certificate arrived later same day.
4. september 2025
Recommended
In short, we had no issues whatsoever with the electrical remedial work Ecoapproach did for us in our flat, so we would not hesitate to use them again. Recommended.
3. september 2025
On time and efficiently done
3. september 2025
Excellent start to finish
Excellent start to finish. Reasonably priced. Organised and operatives attended exactly on time to carry out inspection and received certificate same day.
3. september 2025
Helpful when requesting a call back
Helpful when requesting a call back, and all members of staff i spoke to were happy to help
2. september 2025
Wrong assessment … I complained and…
Wrong assessment … I complained and reported and raised my concerns … nothing happened.
24. august 2025
Besvarelse fra Ecoapproach
Hi Mr al-Khannak,
I’m very sorry to hear about your experience and that your concerns were not addressed when you first raised them. That is not the level of service we aim to provide, and I sincerely apologise for the frustration this has caused.
Please could you email us at info@propcert.co.uk
with the details of your assessment so we can look into this for you as a matter of priority?
Kind regards,
Hayley
Customer Service Manager
Long wait
It took 2 weeks to get an assessor’s round to conduct the inspection I accept there was a bank holiday just after I ordered but I had to keep calling and emailing then it took 2 working days for the certificate to be sent to me. If they could only be quicker with things they would have 5 stars as they are by far the cheapest company for a EPC
9. september 2025
Uopfordret anmeldelse
Phil Stedmam the first person failed to…
Phil Stedmam the first person failed to show.
So had to get in touch with you!
Very good at second attempt.
2. september 2025
Cheap and swift
1. september 2025
Awful service
Awful service, won’t use again. Farmed out to an incompetent assessor
8. september 2025
Uopfordret anmeldelse
Besvarelse fra Ecoapproach
Hi Richard,
I’m really sorry to hear about your experience – this is certainly not the standard of service we hope to provide, and I completely understand how frustrating this must have been for you.
Unfortunately, we haven’t been able to locate your order based on the details provided in your review. If you could email us directly at info@propcert.co.uk
with your order information, I would be very grateful so I can look into this personally and see how we can make things right.
For context, ECO Approach works as an agent on behalf of our field workers, arranging appointments and coordinating reports. We aim for all assessments to be carried out professionally, and I’m truly sorry that your experience did not reflect this.
Thank you for bringing this to our attention – your feedback is very important, and we hope to have the opportunity to resolve this for you.
Kind regards,
Hayley
Customer Service Manager
PropCert
Excellent service,EPC was carried out…
Excellent service,EPC was carried out very quickly. We will definitely use you again..
1. september 2025
Turned up on time and did what it said…
Turned up on time and did what it said on the tin!
1. september 2025
Quick process
Never expected to receive my certificate so quick. From ordering to receiving took 2 days. Very impressed.
1. september 2025
Very professional and efficient service…
Very professional and efficient service provided, thank you.
1. september 2025
Very efficient in all departments
Very efficient in all departments. First enquiry phone call was answered quickly and accuratly. Follow up appointments directly with tenants was efficient and job was done on time and I was kept well informed on progress.
Overall, very efficient and reasonably priced service. Will defintly use this comany's services in future.
3. september 2025
Uopfordret anmeldelse
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