Eclipsecarsales Anmeldelser 214

Contacted the dealership and asked to view one of their cars, explained my occupation and they catered to maybe driving it away same day it is required for transport for work immediately. They allowed us to test drive it and then made accomodations for it to be returned for MOT one month later. Drove away same day very happy with the car. I have noticed an issue with the car after one week and have contacted them and they are going to look into it at the same time as the MOT very polite. Even sent me a email detailing what they are going to do. All office very efficient polite and helpful

Nice friendly service from Paul. He helped me buy my car and was happy to correct a few minor bits on it. I was also given a good deal on my old car which I part exchanged.
Many Thanks, Simon

Buying a car is always slightly stressful. I found the whole experience to be easy and straightforward thanks to Paul who managed the sale smoothly and straightforward. All my questions were answered. I feel I have confidence that I have a good car with after sales advice should I have any more questions.
I would definitely buy from Eclipse again based on my positive experience.

Ryan was first class throughout. No pressure and very accommodating

Outstanding service. Mark from Eclipse went above and beyond for me, even collecting myself and my daughter from the train station so I could collect my new vehicle. I simply can not find any faults! They answered phone calls promptly or called me straight back, answered any enquiries I had. I left feeling completely reassured and almost like we had made a friend! No hard sales, just polite friendly and extremely professional. I have no problems very recommended this company 👌 5* service all the way, and totally worth the 4 hour journey each way.... Thank you. I am so grateful I found a dealership that is genuine 🙏

Absolutely would not recommend buying a car from here.
I bought a 'trade sale' Mercedes C Class for £2995. This car had failed an mot in February so was put in for a new mot in April when I agreed to buy the car. Once again it failed because the failures from the previous mot had not been repaired, which shocked me as they were there in plain black and white for everyone to see on the gov.uk mot history site. Check it out for yourself and you will see this. Car reg. KN61BSN.
So it went back to the workshop to get the serious defects repaired and was put through a re-test on the morning I was collecting the car.
So the serious defects were the parking brake efficiency below requirements, emissions exceed specified limit and rear sub frame corroded and seriously weakened.
I sat and waited for 2 hours at the car sales for the car to go for the re-test. My husband had to leave me there to go to work and I had a meeting to attend at 2pm. The car was brought to the sales at 12.30, I had a quick drive up the road and left.
The following morning I parked up on my daughters driveway, which has a slight incline. The parking brake failed which alarmed me, as this was meant to be repaired for the car to have passed it's mot. So I called the car sales and spoke to Paul, who we had dealt with from the beginning and explained what had happened. He told me they always advise to leave a car in gear anyway when you park up. I explained that this was dangerous and an mot failure, so couldn't understand why the car had passed the previous day. He then told me to contact him again on Monday to get the car booked in the workshop to be looked at.
I then decided to take the car to Halfords to get checked over as my doubts were starting to creep in about the mot. Halfords checked the car over and then told me NONE of the mot work had been done.
The handbrake was dangerous, the emissions still failed and the rear sub frame had just been painted black. Apparently this is a grey area with mot's because if the corrosion can't be seen then it can't be failed.
They advised me to get straight on to the car sales and tell them I wanted a refund.
I emailed Eclipse and told them exactly what had happened. They agreed to refund me the £2995 I paid for the car and the £90 fuel I had put in it. No quibbles at all...take that as good after service or they knew they had been caught out and didn't want a fuss...you decide.
For reference the garage that mot'd the car was MCS garage services at Fisher's Pond.
My advise to anyone considering buying a car from here would be to take it for an independent check.
Roy the owner may respond saying he has a different version of events, as I have seen in previous replies to 1 star reviews, but I can assure you this is exactly what happened and I have the email chain between myself and Paul that proves everything I have stated here.
And just to add...4 days after me returning the car it is back up for sale on their website and also on Autotrader for an extra £500! Makes me think they got the work done the minute I returned it (lose the evidence) and the £500 was the cost!

Friendly service and very helpful with the questions I had. The van was also a fair price.

Great professional service. Knowledgeable, helpful and not pushy.

Ryan went above and beyond with after sale care.

Simple and easy process of a usually complicated service. Paul, and Mark, were outstanding salesmen. Easy to get along with, knew what my requirements were.
Thank you so much. Look forward to another purchase in the future.

Paul was amazing, very helpful, I love my new car. Thanks guys.

Lovely experience, bought a car from them last week, had a little fault which they sorted out fairly quickly and I can’t fault the service received from Daniel, he made the process smooth and was very knowledgable. Would recommend

Great car, however a few issues arose. These were sorted quickly and acceptably.

Good customer service, my purchase is in good condition, couldn’t be happier. Will buy from Eclipse Car Sales again.

Best place to buy a car from.
I received excellent customer service from Paul who was very helpful and knowledgeable.
Highly recommended 👌

What made my experience great.

Dealing with very friendly, professional people that makes a car purchase a pleasant task.
In the many years I have known the guys at Eclipse (Colden Common) they have gone above and beyond what I would have expected from a car dealer/trader.

Polite professional staff managing a quick turn around with my part exchange

Great service from start to finish, would highly recommend.

Great experience from start to finish. Excellent service. Would highly recommend.

What started as an impressive sale moved very quickly to a nightmare! Few issues on our car- waited 2 weeks to book it into ‘their garage’ given a mess of a courtesy car with x2 bald tyres, one got a flat down the road from the garage- Ryan told me I must have driven over something- nothing to do with the bald Tyres obviously! Then have chased constantly to get our extended warranty payment back (no way I want anything more to do with this garage) hopefully it comes back soon! My advice avoid like the plague.