European Consumer Claims Anmeldelser 

We were stuck in a timeshare that we desperately wanted to get out of. Steven John gave us great advice and helped us to come out of it. The best thing for us was that we did this all over the telephone and by post and didn't have to go anywhere.
We would like to thank ECC, and would definitely recommend them to others.

Don't even go there
. Don't fall for their charlatan sales techniques. 11 months down the line and no service has been delivered for my 6k. They do not have a business model fit for purpose.
Update 10 days have passed and ECC knows exactly who I am.
UPDATE: Denise is a client of ECC and has the numerous emails to their complaints team and a contract. Trustpilot now has copies of emails and contracts.Look at how they respond to other claimants who have had the same level of highly unprofessional non service.

They sorted sorted out a Timeshare issue and set me free!! Absolute Wow moment.

We were told in March 2025 that our case against Parkdean Resorts would be sorted by December 2025. Absolute lies, by end of May 2026 we are still waiting for the solicitors to agree we have a case. I have to do all the chasing, communication from ECC and solicitors is diabolical.

La empresa te llama diciendo que tiene un expediente sin ni siquiera conocer yo dicha empresa lo cual se le comunica en la primera llamada. Al día siguiente vuelven a llamar. Empresa FRAUDULENTA

Very poor service.

I experienced repeated delays, poor communication and a lack of meaningful progression after signing up. The onboarding process was far more proactive than the support received afterwards.

I also raised formal complaints regarding the handling of the matter and remained dissatisfied with the response.

This review reflects my genuine personal experience as a customer.

Dealt with Steven, he was professional, efficient and responded to my emails promptly relating to my relinquishing an American timeshare. Very satisfied with the service from Steven.

I would like to sincerely thank Steven and Wendy for their outstanding support and professionalism. Your work in resolving my claim saved me £12,000 and has had a profound impact on our situation, and I’m extremely grateful for the care and effort you put into helping us. Thank you very much, Kevin.

Steven and Wendy have been very helpful indeed. Our situation was brought to a swift satisfactory conclusion. We are both very grateful.

I am extremely disappointed with the level of service provided by ECC. I have been asked by Trustpilot not to include personal information in this review, so I will keep this general.

The overall experience has been frustrating and far below what should be expected from a professional organisation. Communication has been poor, and the handling of the situation has lacked transparency and accountability throughout.

Due to the unresolved issues and the way the matter has been managed, I have had no choice but to escalate things further. My bank is now actively involved and taking steps to recover my money.

Based on this experience, I would strongly urge others to proceed with caution.
Update
Trustpilot encouraged me to edit my previous review with any personal details. I have done so. Yes you are the right company.
Further update.
Yes it’s you, stop your nonsense. We all know what you are doing. Trustpilot and I have been in correspondence all week. I explained the situation, they are aware of what you are doing .
More Further update
You know that is not true. Trustpilot remove reviews containing personal information. You rely on this, so the review is removed.
Further further update
Fool me once, shame on me, fool me twice, shame on you.
You have said the same thing on all of your negative reviews. “You don’t me, print my full name.” We know how you play your games.
There you go. You now have my full name. No excuses for your ignorance.
Further, Further, Further Further update
I have provided evidence to Trustpilot that it is you I have been dealing with. Ask Trustpilot about the evidence, they will inform you of all the evidence I have of your dealings, or the lack of, with me.
Further x5 update
Trustpilot have all the evidence. It was submitted by email, they are satisfied it’s your company, your letterhead is on the initial email you sent.
This is the last time I will say this, Trustpilot have all of the evidence showing you are the company I have been dealing with. They will confirm this with you. I am no longer engaging with you.

After 2 years of waiting for a resolution to our Diamond timeshare issue we were referred to Steven who quickly resolved the issues and guided us through process to relinquish our membership, hopefully this is the end of our nightmare re Diamond

we had a excellent service from ECC and Stephen and Wendy

We are very pleased that after 14 months with ECC, relinquishment of our points ownership contract has been achieved. Many thanks to Stephen and Wendy at ECC.

Offered professional advice on how to deal with the disposal of the timeshare at Orange Lake Country Club, Kissimmee. The process took several months, however Steven John has now confirmed that the timeshare is being repossessed and I have no further interest in the unit.

Excellent job.
Good communication.
Actioned quickly.

So far our experience is good.
The most frustrating thing is that staff seem loathe to confirm in writing, by email, that once a £13,500 deposit is paid, then no more than 10% of any compensation received will be taken.

Our worry is that we might lose a lot more than 10% of any compensation received.

Come on ECC - Remi, Anne, Paul,Rob -please don't spoil a so far positive experience by this ridiculous lack of communication - an email would take two minutes and we have a LOT of money at stake here, as you are aware

Hopefully on the final stretch, has taken nearly five years but got out of the contract in the end. Will just stay patient and wait for the final conclution.
Many thanks to Wendy And Steven.

Finally after trying for many years to get out of my Contract, I was referred to Steven by ECC. Steven guided me as to what I needed to do and what information had to be provided.
I must admit that at first I was a tad sceptical that it could be resolved quickly (having been scammed in the past). However his advice worked and the time share termination was resolved very quickly. I am timeshare free. Thank you Steven.

still no reply from them have taken £5500 email saying can not get any monies back

We were at our wits end when we realised how we had been misled / mis sold or whatever you would like to call it in Las Vegas. We had been sold a dream that was based on a pack of lies and sales talk. It wasn't to good to be true and it sounded feasible but it wasn't.
We were looking how to remove ourselves from this nightmare and I looked on line and found European Consumer Claims and I made contact.
After my first conversation with them I relaxed, just a little as we were shown a way out. The quickly signed us up and guaranteed that we come out at the end with no timeshare and no legal issues in the USA.
The money we paid seemed a lot and at the start it felt like we weren't getting much for it. The process is a waiting game basically and waiting to see which side would blink first. What ECC gave us was confidence when we got emails, letters or phone calls threatening us with legal action for passing our debt to a UK bailiff. I would email Steve with the latest threat and normally within a few minutes, and never more than an hour I would receive a reply saying to ignore this because..... or he would give me the text to reply. He is a man of a few words but they are wise and they are very very comforting. I never felt worried after I had received an email from him or had a brief conversation. That is what our money had paid for and it allowed me to sleep at night and feel confident that we were going to come out of it ok at the end. Thank you