European Consumer Claims Anmeldelser 

Stupidly bought a timeshare from malta, terrible decision so turned to ECC for help to get rid of it, they absolutely delivered, from beginning with steve, then wendy handled the day to day proceedings and steven the lawyer helping to get rid of the shambles which was discover access we are now timeshare free, over the moon, cheers guys 😄

I am concerned that it is very difficult to contact almost anyone at ECC. ECC says my case has been sent out to Pinder Reaux but I am getting no feedback on progress from either ECC or Pinder Reaux. This is taking years of waiting! How do I know whether PR has even started working on my case? I am never told anything specific and am always fobbed off with "We'll inform you of any developments" or words to that effect. I have not received any word on progress.
I have tried emailing the ECC - Pinder Reaux liaison 'point of contact' but she rarely ever responds even after months have elapsed. If I call ECC a robot tells me they will call me back but they don't.
I want ECC to sort this out quickly, i.e. poor communication.

When we contacted ECC about our lapsed timeshare, Wendy and Steven led us through the process of relinquishing it while avoiding legal repercussions. The communication was clear and thorough at all stages, and we have peace of mind about it now.

I believed them when they said we would receive all of our £10000 back from Anfi plus the £6000 court costs. We received £3000. In the small print it is the Spanish courts discretion on returning your court costs. They lied to us. We could have sold it but now we have nothing but debt left. Would steer well clear of ECC.

We engaged ECC over 12 months ago. They were full of promises , 3 hour zoom call etc etc ..
To date we have paid a considerable amount to them ,and have heard Nothing! They don't respond to ANY phonecalls or emails. But they do continue to bombard us with emails texts, phonecalls asking for the next installments. We put our trust in them and after reading through these reviews I have a horrible feeling that we have been scammed 😱 And due to the fact we have been waiting for any contact from them to help us with our case we have incurred charges from our site owners and are now in an even worse situation. I dont know who to trust now or where to go to now.

PLEASE DON’T TRUST

Promise the world and then take your money without providing the service they say they will

2 maanden geleden een klacht ingediend en tot op vandaag geen enkele reactie ontvangen. Heel teleurstellend.

I contacted ECC in 2022 with a timeshare with Anfi they took I paid a lot of money to them to fight my case it went to m1 legal pinder reaux all to help we were assured on a zoom call the contract I had was illegal after years of this we have ended up with bad credit I’m off sick with stress this has caused me nothing but hassle i have been very ill due to this ongoing situation

30 days notice of court action

We payed £6K "Two Years Ago" to recover money for a timeshare, absolute done nothing in that time.

I contacted ECC at end of June 2026, asking what was the delay about.

They got the Trustpilot review taken down because I named the lawyers they use. And asked for more time. ( wasted )

I was told our case had been passed to a lawyer they aleady use . These people are useless and a waste of time ( shambles ). 4 other reviews on here saying how useless they are.

I was told main lawyer is on Holiday till the end of August. I will say that again I requested an update phone call at end of June and was told it can't happen till "END OF AUGUST".

The money seized from these timeshare companies ( 3 years ago ) is just sat there waiting for a case to be put in front of a judge so they can share it out
( uncontested ).

ECC need to sack this lawyer firm - useless and refund our £6K. Lawyer too busy holidaying for 6/8 weeks instead of preparing a case before all the seized money is gone.

This is not the first time we have tried - we tried in 29/09/21. And ECC weren't successful in finding our timeshare paperwork. So they refunded the £6K 18/03/22 in full - which they are refusing to do again now !!!

Was ECC - who contacted us again in August 2024 to pay the £6K again to try again for court case.
We have paid for 4/5 ( recorded delivery ) request for information of data. And we got a hit, from one who knew of our timeshare. They are not responsible for "info of data" - but will pass it to company that is.

We have heard nothing since - this legal firm are useless. ECC have now said they will remove our case from these lawyers and find another legal option. Done nothing again !!!

I have now given ECC 30 days notice of court action. ( Expired - Now ).

I have also re-postng this on "Trustpilot" to warn others of this shambles. And telling them to avoid both companies.

Ironic we paid for a court case against Timeshare Firm. Now having to take ECC to court to get our money back.

Anthony Finch c/o Beryl Finch.
ALA08/08/2024/1110447ECC/C

ECC spent an hour on zoom telling us how fantastic they were and gave us a timeline of 6-12 months. We paid 6,150 fees and have spent the last six months chasing them for updates. Eventually after 12 months they now tell us the goalposts have moved and our claim is on hold. Of course they are not going to refund us our fee in spite of our requests. We gave up our caravan because of my husbands poor health and we received a pittance from the holiday park. We felt cheated but feel doubly cheated now. Would not recommend them to anyone.

We were told that if we make a claim we would get our fees back plus compensation and also the money we paid them which was £6000. However, we were not told that it is at the discretion of the Spanish courts. So!!!!!! We won the claim and then it turns out they pay you 50% of the claim now and 5% over the next 2-5 years. We paid £10000 for the time share £6000 fees and got back £3000, no fees back. So we lost more money. So due to them being not transparent I regret the whole process. So DON'T DO IT

I had a nightmare of a time with my timeshare at Diamond resorts.
With the help of Steven and Wendy at ECC they got me out of the headache. Wendy was extremely helpful, patient and went above and beyond. Big thanks to them both.

We had a long ongoing experience with Diamond and we reached the point where we wanted to exit the timeshare. Steven from ECC was very helpful and gave good advice as to what to do. As a result of this we are now free. Thank you Steven and I recommend him to help others.

BEWARE do not use this company. Five years ago i paid them £6,495 in Fees regarding my mis-sold timeshare. It has now been 5 Years that i have been waiting for my money after winning my case. I was informed of the amount i was roughly getting which was quite a substantial sum. I have eventually received my money from them after five years and have ended up making £234.94p in 5 years i would have had more interest in the bank. The company have kept £2,200 of my money so basically they are using clients money to make themselves money. If i knew i was only getting this amount at the beginning of all this i certainly would not have done this. I am sure they will reply to this email as not their fault bla bla bla Pure Con they are.

Do not trust ECC—five years, £5k gone, and zero work done
I instructed European Consumer Claims (ECC) in October 2021 for a timeshare dispute (Case Ref: M1-ROB05/10/2021/1285248ECC/C). Five years later, my case is entirely unresolved, and they even had my first review taken down to hide the truth.
Their communication is abysmal, and their website contact emails bounce. When I complained, a representative absurdly claimed they couldn't locate my file and called my claim "suspicious"—despite an extensive five-year paper trail involving at least nine of their staff.
They did zero work—no courts, no solicitors—just left us waiting five years for the liquidator (FRP Advisory). When I asked what they actually did with the £5,000 we paid them, they offered no answers. Now they claim my contract is ending in three months and are trying to push a new "no-win, no-fee" contract to wipe the slate clean.
They take your money upfront, disappear for years, censor negative feedback, and pretend they don't know who you are when you demand accountability. I am escalating this to the appropriate authorities. Save your money and stay away.
And now, once again, they have responded by claiming I have reviewed the wrong company. Absolutely not. It is the same company I have dealt with continuously for the last five years. I know exactly who I instructed, who I paid, and who has handled my case. Suggesting that I have confused the company after five years of correspondence and extensive documentation is simply false and does nothing to address the serious concerns I have raised.
My advice to anyone considering using European Consumer Claims (ECC) is simple: think very carefully before handing over your money. Research the company thoroughly, read both positive and negative reviews, and ask for clear evidence of what work will actually be carried out before paying anything upfront. Based on my experience, I lost £5,000 and five years of my life with nothing to show for it. I would not want anyone else to go through the same experience. This review is intended as a serious warning so that others can make an informed decision and avoid what I have been through.

This is exactly the same approach that was taken previously when my first review was removed.
I will not repeat the same mistake by providing the same information again and giving you another opportunity to have my review removed.

I have already supplied all the details you requested previously, including the names and positions of the individuals involved and my case information. That should be more than sufficient to identify my case.

My review reflects my genuine experience as a customer, and I stand by every word of it.

THIS MESSAGE IS FROM TRUSTPILOT AFTER ECC ESCALATED THE MATTER FOLLOWING MY REVIEW, WHICH INCLUDED THE NAMES OF 9 ECC EMPLOYEES I HAD DEALT WITH.

Hi,

Thanks for sharing your experience with ecc-eu.com on Trustpilot.

ecc-eu.com has flagged your review for going against our guidelines. After checking it, we found that:

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Thanks,

I communicate by email so there is a complete written record of all correspondence. I do not discuss matters by telephone, as phone calls do not provide a verifiable record of what has been said.
You mentioned that you sent me emails, but I cannot see any of them in my inbox.

Started with a phone call then a zoom call they said I had a timeshare it was on the system so needed to get out of this Started to pay then 250 pounds a month they email me a letter wich i printed off. Then I sent this to the Holiday club . The Holiday club said I did not have timeshare and ti was canceled 2012 I then phoned ecc up to ask for my money back as did not need there services as of yet I am still waiting for them to get back to me it has been over 2 months now

What a relief to get out of my Holiday Park Nightmare, what started as a Dream quickly became a horrible situation. It did take a little longer than expected to get results, but giving the amount of stories I hear from friends both current and past owners. I imagine it's because they are completely inundated. Just happy to have this behind me. Thank you all from the bottom of my heart.

Great until you pay the money upfront then it goes completely downhill ,weeks and months go past with no one available to speak or call you after numerous attempts to contact them got directed to pr department which was even worse,the legal representation they chose was just as bad with no return calls and delays if you are thinking of using them (Think again) our experience has been horrendous

To be honest took some time to get to final hurdle of which we wait with baited breath but Taylor who initially took the reins has been great and jeshia from solicitors Pinder Reaux very thorough

Wendy and Steve sent my final invoice which I needed urgently
Very pleased