Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
3,7
13 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I was in search of a brushless motor controller for my ebike,and came across ebike solution and the name says it all any questions I had the company had a solution,good communication, efficient and professional the hole time, and extremely fast delivery, above and beyond what i expected of a service incredible!
The product is fine, but this company lied on customs paperwork which resulted in extra fees and a large fine from customs and excise. The product was good, but be prepared to pay significant additional fees (my penalty was almost 600usd). Anne promised to refund me 300usd but has continued to promise for months without following through
i bought an mtx 39 front wheel thru axle for £100. it came a little scratched on the rim and on the hub (where the axle goes thru) i don’t care if it was a little bit scratched, im paying 100 great british pounds for a “brand new” product. delivery was fast, i got refunded £10. However i am sure you can understand my frustration when i pay for something new and expect it to be 100% perfect
Very professional and there costumer service is amazing. Parts are all original and high quality
Response was fast and very helpful in every way. Can't fault. Next day delivery made it easy
Fast delivery for Ebike display cable but wrong size, tried discussing with Valeriu but just stopped answering and left me in limbo!
Possibly the best communication I've every experienced from a company, ever.
Prompt replies to your queries and questions and super helpful.
Fantastic selection of top quality components - really impressed with the quality of the controller and display I received.
Thanks!
Amazing website came very quickly and good quality,recommend
Components probably a touch more expensive than on amazon / ebay but still competitive. Big bonus is getting the parts in 3 days rather than 3 weeks waiting on them comining from America and China
Great costumer service, Top ebike conversion kit and fast delivery.
Initially great purchase experience and quick delivery with immediate replies however zero customer support when you have issues. Simply ignores emails and online chat messages. So if you have an issue good luck you are on your own.
Besvarelse fra Ebikesolution
Thank you for your feedback — we’re truly sorry to hear about your experience.
We’re glad the initial purchase and delivery went smoothly, but we’re very concerned to hear that you couldn’t reach our support team afterward. That’s not the level of service we aim to provide.
Please accept our sincere apologies for the inconvenience. We’d love the opportunity to make this right — if you could reach out to us again at info@ebikesolution.co.uk , we’ll ensure your issue is prioritised and properly addressed.
Your satisfaction is extremely important to us, and we appreciate you bringing this to our attention.
Kind regards,
The eBike Solution Team
ebikesolution.co.uk
I recently ordered a Conversion kit, the quality was excellent but most importantly they had excellent customer care before and after service. They answered my questions promptly and were extremely helpful setting up my display. They replaced a part next day delivery. Honestly I wasn't expecting much due to past experience with online shops but have been very surprised with their service. They have been excellent, I would recommend.
Der Ebike Solutions-Mitarbeiter in Heidelberg ist zwar ansatzweise höflich, weist aber meine Bitte um Reparatur schroff ab, auch wenn ich darum bitte, mir im hiesigen Urlaub zu helfen (keine elektrische Unterstützung vom E-Bike Motor). Mein Problem hörte man sich nicht einmal an! Man habe viel zu tun! Ein gut geführter Laden mit der Bezeichnung "Solutions" (Lösungen) sollte für Notfälle eines Urlaubers ein tägl. Zeitfenster freihalten. Wenn kein Notfall kommt, kann der Händler sein übriges Programm einfach vorziehen.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
