EasyParcel Anmeldelser 121

Disastrous!!!! DO NOT engage. Wish I read the other reviews before I engage their platform. Currently 3 of my international parcels are still awaiting collection after missing the pickup for 48 hours. I understand that EP is not involved in the courier operations but I wished they would engage better couriers to work with! This is affecting my business and I do not feel like they value my business operation. I genuinely feel bad for their customer service. Currently about to click the "cancel parcel" option. Please avoid at all cost.

Absolutely horrible. Never collect parcel even after many reminders. Unable to contact anyone. No replies from messages, Chat function has no one behind it.
What on earth are they doing.?

Garbage service. Missed the parcel pickup twice and the ticket was answered with automated messages.

Save yourself trouble and avoid them at all cost.

Very bad service. Didn't collect my parcel and no updates from them. No response to my inquiries and no support service to answer enquiries. Only live chat with robot. Totally unreliable.

Horrible! Shipment between Johor Bharu to Manila took15+ days, one week of which is sitting in the office in Manila. They claim to try to contact and deliver, but no one called and they didn't make an attempt to deliver. They send messages and ignore the responses with delivery instructions. Then they send out messages claiming you weren't home or didn't answer the phone bla bla bla. If you want to save money, I guess it works, but if you actually need your package delivered - call Fedex or DHL. Don't ship anything of value or time sensitive with this company, it will only end in tears.

Highly recommend EasyParcel for shipping parcels both locally and internationally. It's a great platform that makes it easy to compare shipping rates, book a shipment, and track your parcel's progress.

Failed to collect my package twice in a row.

No reply to customer service email or whatsapp.

Cannot be trusted.

Very frustrated and disappointed with their service nowadays to compared back 2021 which is very smooth and systematic. Waiting for 2days no collection and no notification given at all. Seriously is ridiculous. Until I need to take action by myself to drop off at their store on day 3 (without inform) but still no sign collection on that day. Can u imagine.

very bad customer support for parcel lost, keep ask u to wait, no compensation, not even say sorry

Not allow for refund, even parcel didn't pick up !

Website totally a disaster. Keep asking card info even had registered several times. Can't make payments

It is asking to you to have an online wallet, said that they will collect my parcel 01 September but it is already 6 September and still not collected my parcel. Then they ask you to cancel the transaction, but the payment is not credited in my wallet, MYR120 GONE plus the balance in my wallet!

Thanks to EasyParcel, I now have more time to manage my parcel instead of having to spend much more time to drop off at courier branch.

Order to ship dry food item to Taiwan. There's drop down indicating that there is dry food selection.
Selected it, made top up payment (with gst just for "top up" as they don't allow instant payment) and made the order.
They arranged someone to pick up the next day.
2 weeks later there is no news about my parcel shipment when it supposed to be done within 10 days. Checked with the customer service rep and was told that I can't send dry food, threatening me to pay $9 in the same day to get my item delivered back or they will dispose the item and with a charge to my account still.
Clause pushes to refer to Taiwan custom, which Taiwan custom website allows such shipment but this company insist not allowing and going against their own clause. Eventually item was delivered by shipping company and this company seemed clueless until I told them.
I thought whole sage ended but 1 week later, received an email saying that my parcel was 8.5kg instead of 5kg that I stated (in actual it was 4.8kg).
They asked me to provide the proof of weight after more than 1 month of my initial order and after item received and consumed by my friend. Why not the shipper themselves provide the proof?
And as I have "topped up" before, they saved my card details and indicate that they will charge on my card even if I refuse to make payment to such fraudulent claim.
All in all, worst service I've ever encountered in my life!

Easy Parcel is really convenient to me! I can compare prices among other couriers. It saves my time as I can arrange pickup services rather than travel to the post office. I also receive fast responses from their customer service every time! Definitely recommended!

allow user to compare a selection of courier services and pick the ones I want based on the rates offered. It helped me save both time and money.

The price rate is competitive and affordable. Plus, my shipment is organised to be ship quickly.

They provide most of the courier services in Malaysia with very competitive price. The simplified booking process make the e-commerce workflow effortless, the product from vendor to customer was just few clicks! Recommend for all the SME in Malaysia.