Easybook.com  Anmeldelser 

Hi Easybook,

Thank you for the refund finally after my long chase. However please do improve on your after sales service and revise your automation of reply to customer.

1. Though there was a WhatsApp number to contact you, it wasn’t very active. In fact, there wasn’t much response after you replied in March that there would be a refund email.

2. The refund email was not sent after I received your WhatsApp in March 2025.. I waited for 2 weeks… until i complained and complained so many times and even lodged a police report, because of your lag in response, this made me think that perhaps you are a scam..customers will feel it’s a scam cos no official email was sent to inform when the refund would take effect.

3. You did reply in the trust pilot review and diverted me to your email/ WhatsApp and I even contacted you via Facebook msn. For that Facebook msn, there wasn’t any reply as well. It was as if operations was down.

4. Please review on your dates to refund customer when nothing was done- you claimed you did not manage to buy my tickets for me.. hence no customer would be happy to receive the refund weeks later when the electronic transfers are so convenient now in the 21st century. The length of time waiting for the formal response and refund were unacceptable.

In view of the above scenarios, I hope you would work towards an upgrade of your service and responses to customers and not direct them to avenues where no response would be given.

Nowadays, customers expect omnichannel service and not just communicating with your broken down automated response.

With this review i close my case.

On Feb I booked bus ticket to Genting for April (currently is APRIL), payment done. I receive no order summary. I try email (more then once), I tried WhatsApp (more then 3 times, no 1 seems to care and did not bother to follow up or reply!!! This is terrible customer services, it's been more then 2 months and today is 6 April my trip is on 12 April. (Still no updates on my bus details and order summary). If you guys have suck system (upgrade it) don't always says is technical issue, and the system down.
Don't tell me you guys having issues on 11 Feb, 16 Feb, 23 Feb & today as well it take more then 2 months to check my 2 bus ticket to Genting!! And I have to keep asking a NON RESPONSIVE CHAT!!!

Updates (7April) I DID contact via your app email & what apps even Facebook message.... non is replying?? JUST LET ME KNOW IF I NEED TO RE-BOOK? Has my booking been capture or need to cancel so that I can make necessary changes.
You can reply my review here why can't you reply my question in the WhatsApp or email?

Sampah punya kotanaim express (teraju travel) ticket bayar sampai rantau panjang tapi cuma berhenti di Pasir Mas. Bas yang sepatutnya saya naik pun dah pergi dulu (tidak ikut jadual berlepas), dan yang saya naik ini bas tambahan. Memang sampah la punya perkhidmatan

I'm a content creator I will share my bus travel experience TBS to penang bus arrive time is 10:30 but coming late then time to get on the bus myb supervisor he said little bit bag also can't bring but i see malaysia people bring hes bag after that's specially i buy ticket choice set for recoding view but bus driver come and said free set you go other set then i see he's friend coming bus driver move me other set so malaysia have value local people foreign don’t have value tourist don’t have value tnq...for everything i will share my this is experience youtube,instagram,facebook and X and Tnq...so much easybook i will pay extra and buy ticket i'm very disappointed about my video i hope you will try...to fix these... Bus name is Billion Stars ( BILLION STARS EXPRESS)

Frauds and scammers. Easybook Singapore offering SGD 12 with refferal sign up. I signed up with a refferal code and didn't receive any promotional wallet cash of $12. I raised a ticket no. 2615860. It's been more than 2 weeks and no action has been taken.

真心建议大家购买的时候小心些，买错不一定可以换，换了也不一定会还你钱，收钱后可能他的钱就不见了，要很久才能还你，如果可以，建议大家直接到巴士站买，然后问好好。巴士没有问题，最大的问题就是这个公司的售后处理方式很乱。非常不好的体验感，for easy book app

Already reducted my money but not proceed for my booking although i had replied the email.

Very dissappointed when i ask about my booking status!!!!

Need to book again and paid twice.
The customer service was very poor!

The bus for which I bought a ticket did not exist. At the bus station I got issued a ticket for a bus departing one hour later than planned.

Susah betul nk dapat reply dari easybook ni , i dah email dah whtspp contact semua robot yang reply ! duit dah tolak RM183 , sekarang tak dapat lansung confirmation ticket ! nak cari siapa pun tak tahu ! contact bank pun diorg kata payment dah successful, and suruh contact easybook . weh bukan sikit tau duit tu ! banyakkk ! macam mana nak dapat duit aku balikkkk !

I feel like giving you one star is too generous bc I’d give you negative stars if I could. You never respond to my messages emails or even my calls what an amazing customer service but I must say that it’s impressive how u manage to completely disappear when a customer actually needs help?

To anyone thinking of booking with this company don’t. Just don’t!!! Once you got a problem nice it’s officially ur problem forever cos Easybook won’t lift a finger to help u!!! Refund? Forget it. Assistance? What’s that? Responsibility? Nonexistent. It’s almost like they just take your money and run

Very dissapointing. i bought tickets from here twice and both of them i did not receive any order summary but they deducted my money. What is this? I am a student, now that this happens, i barely have money to buy another tickets to go back home. Very very dissapointing. If there's an interval problem, make an announcement!! or block people from making payment!!

I have bought a bus ticket through the easybook application and the money from my bank account has also been deducted, but I have not received the order summary!! I have sent email and whatsapp but no response from easybook!! if there is no response on whether to refund my money within 24 hours I will make a report against easybook because this is a scammer, and I also found many bad reviews from the easybook company! return my money immediately in 24hours!

I would give it 0 star if I could. Waited for a bus for one hour after spending half an hour looking for the pick up location. Doesn’t even have information or a ticket counter at pick up point in Penang. Contacted customer service and no response after being told I would be connected to an agent. Was forced to buy another set of tickets at extortionate price and having to wait another two hours. Definitely would not be using this company again. Highly disappointed and untrustworthy. Please do not use and just get the tickets directly at the station to save time and money!!!

Booked a bus ticket from KL to Singapore.
Bus and gate details were not shown in the booking summary and app.
No visible counter at the terminal!
No live agent!
No number to call!

WhatsApp contact said 9am to 10pm Monday to sunday customer service.
Messaged them at 4pm an hour before my boarding to find out about my bus details, but only got bot. Waited for an hour till I missed my bus timing. Still no response.
Customer service only emailed me after 7 hours only because I asked for refund, saying I needed to pay extra if I want my bus details to appear on the app after check-in. And now they won't refund my bus ticket that I wasn't able to use because their non-existent customer service did not provide the info that I need when I asked for it.

It was holiday season; buses are fully booked. Luckily, I managed to find a bus from a different booking platform on the same day, leaving 5 hours later.

Just to let everyone knows here to NOT BUY ANY TICKETS from them. I ended up losing my $280 for my ferry tickets to Bintan. Money have been deducted but no confirmation booking received. Stop asking us to check all places when it’s clearly a scam. I went down straight to Tanah Merah Ferry terminal and apparently there are people who got scammed as well. Ended up needing to buy another ferry tickets directly from Bintan Resort Ferries.

Lesson learnt after this incident-
ALWAYS BUY DIRECT. ITS EVEN CHEAPER THAN EASYBOOK!

They have all the time to reply to the reviews in this website, but NO TIME to reply to our queries in whatsapp. They take awhile to reply to our email. Police report will be made if the refunds are not in as promised to be 4-5 weeks later!

Who in the world refund thaaaat long. Fyi, they paid google so thats why their website is the first one to come out when you googled for bus/train/ferry tickets.

I book a coach to KL on SriMaju. In WhatsApp I asked where is the pick up point and was told at Tai Seng MRT exit B. It was not. Fortunately I found out last minute by myself. The bus company then wasted 40 mins trying to check in a pax. The bus driver drove to Yong Peng make a u turn to Ayer Hitam and back to Yong Peng….

I think it is easy to book tickets from Easybook, but if you have trouble finding your pickup point, there is no one to help you. For my return trip, there seemed to be no counter at Hatten Hotel. I needed to check if I was at the correct place to board my bus. The bus plate number was not updated in my Easybook app as well so I could not be sure if I had boarded the correct bus. I boarded the bus only because the driver confirmed that they will be going to the dropoff point that I need to go. As I do not have the contact number for the bus operator, I contacted Easybook's whatsapp channel but it was useless. They made me key in so many details, but there was one last question that asked whether I had sent the same enquiry to their email. After I keyed no, there was no response, and then it would time out and make me repeat my enquiry. There was no way to reach any live agent on Easybook's whatsapp. So unless you are familiar with the pickup and dropoff points that you are booking, it is hard to find support for your enquiries through Whatsapp.

Buat aduan mengenai tempahan..bila minta duit semula..senyap tanpa sebarang khabar..mmg lps ni aku pangkah easybook.com ni..bas yg aku tempah x hadir di tempat sepatutnye..dah tu tiada sebarang info dari pihak pengendali..tempah bas pkul 11.30mlm punya bas..last2 aku terpaksa pergi TBS utk booking bas lain jam 1.30pg utk ke Hatyai..Pulangkan semula duit aku laaaa..bkn sikit eh..dekat rm200..

I have bought a bus ticket through the easybook application and the money from my bank account has also been deducted, but I have not received the order summary!! I have sent email and whatsapp but no response from easybook!! if there is no response on whether to refund my money within 24 hours I will make a report against easybook because this is a scammer, and I also found many bad reviews from the easybook company! return my money immediately in 24hours!

I recently booked a bus ticket through Easybook, which was advertised as refundable. However, when I requested a refund, I was informed that it could only be processed if requested at least 24 hours before departure. The issue is, this 24-hour policy was not clearly stated in the terms and conditions, nor was it made apparent at the time of booking.

Despite reaching out to their support team and explaining that the refund conditions were unclear, my request was still denied. They failed to provide a valid explanation or sufficient justification for the refusal, which felt unfair and misleading.

The lack of transparency and refusal to honor the refund, despite the misleading terms, is extremely disappointing. I strongly advise anyone considering booking with Easybook to double-check their terms carefully, as their policies seem to change without proper notice.

I hope Easybook reviews their refund policies and communication to ensure better customer service and avoid further confusion.