EagleRider Anmeldelser 201

Had a technical issue in making my reservation. I contacted customer service, Susanne Lopez to help me out in resolving the issue. Susanne is very friendly and polite in her approach. She took an extra effort to help me on my reservation. Employees like Susanne are no doubt defiantly an asset to any organization. Thanks Susanne!

Took advantage of one of Eagle Riders' "Flash" sales to rent three bikes for a 9-day self-guided tour. We also used the new express check-in online to save time when we got there. Unfortunately, we neither saved time nor money! On arrival you could not describe the check in as express,there was still a lot of messing about and we felt the online check in had been a waste of time. As for saving money on the flash sale,well that didn't last long as we were given the hard sell and scare stories of needing collision waiver, breakdown cover, and oh yes a 100 dollar mark on our cards just in case we got a ticket! This little extra took an extra $330 off us each, We tried to explain to the manager that these extra costs should be made clear on their site as certainly in the UK when hiring rental these are usually included in the cost. The Manager was quite glib in his response and didn't want to listen only taking our money and adding that this way it gives people their choice to use their own insurance if they want! Anyway we picked up the bikes which were not Road Kings as we had requested and left the store and did in fact despite Eagle Riders' cavalier attitude enjoy the trip, but would think twice or even three times before using them or recommending them to anyone else

EagleRider, while offering the potential of amazing experiences, has unethical business practices and their membership program lacks transparency and uses false advertising.

I was a member of the EagleRider motorcycle club, which offered a day free credit per month of payment. At the time, I was saving for the max of 24days credits to enjoy a long road trip.

It turns out that the free credit covers some bikes, not other bikes,, does not cover sundry charges (a 5 day trip can still costs hundreds of $). Credits can also only be use at some locations.

Finally, EagleRider has locked people paying monthly subscriptions into annual terms. The result is one cannot cancel when you want to, even though paying monthly.

We rented longtime in advance 3 Touring Harleys In Chicago: They didn’t give us the models we reserved although we paid the model guarantee option.
We reserved the Road Glide Ultras but got instead the Road Glide Touring Editions with the low windshield.
This model is far less uncomfortable than the Ultra for touring with our wifes.
Although they had the Ultra in their shop reserved for somebody else a later day, the local manager Danny Brown didn’t want to swap them for us.
The only thing he was ready to accept was to refund the model guarantee fee and the model day price rental difference whicis is the least he had to do.
No the problem is that it's not a direct refund to our CC but a discount code on a future rental.
As I/we have no short/long term plan in future rentals, this option is no use to us.
I'll never rent through them anymore. I'll be better off with Explorify.

We booked well in advance, two motorcycles for a 46 day trip across America. Two couples. We were unfortunate in that my wife had a medical diagnosis that prevented us travelling from the UK to the usa. My friend and his wife did manage the whole trip and their review will be completely different to ours.
Because we were forced to cancel about a week before travelling, Eagle rider would not refund any of our rental charges. So that's well over £7000 (YES £7000) in rental fees and insurance that we were unable to recover and had to rely on our travel insurance to pay most of (not all monies recovered unfortunately). So Eagle Rider did quite well out of us. No bike provided and extortionate insurance in existence which was risk free for them.
My advice is, if you must use this company (and obviously we won't again), READ THE TERMS AND CONDITIONS. IF YOU DO THIS THEN YOU PROBABLY WON'T RENT A BIKE FROM THIS COMPANY. Certainly take note that any cancellations prior to a certain date before travelling are only refunded by way of a voucher and not refund. Even that leaves a bad taste. This means you are now tied in to this company and will be subject to their varying prices. MY ADVICE. FIND ANOTHER PROVIDER WITH BETTER TERMS AND CONDITIONS. Or make sure your travel insurance covers you in full.

Be careful with this company. Carefully read the terms and conditions and don't believe anything they tell you on the phone. Bottom line is, once they've got your money (required to book the reservation) it's a wrap. No refunds for any reason

Eagle Rider has ZERO Compassion…

Hurricane Ian tearing up Florida and we had plans to ride from Miami to Key West. Called to cancel my reservation after the storms destruction and they cancelled but kept all my money ($101). It’s the not money its the principle and when a natural disaster is occurring you’d think they would think out of the box to accommodate members. I’ve had good experiences in person at their locations, but their phone reps have bad attitudes and aren’t very helpful. Their motto is take it or leave it. I want to leave it but I have no other options. After speaking with HD Corporate I’m hoping they will find a better partner in the future.

Buyer Beware!

I've had 3 good holidays with this company on unaccompanied tours in Utah, California and Colorado. Renting from Las Vegas twice and Denver once.
I have always paid for a reserved bike, and always taken out the insurances etc. I've always got the bike I wanted and when I damaged a bike by dropping it in a car park, there wasn't any quibbling.

Overall I recommend Eagle Rider: theres cheaper hire companies, and cheaper ways of booking accomodation, but as a package its worked for me.

I will say that when booking this year they weren't as proactive as they were pre pandemic, but I guess they were struggling, same as everyone else to get and keep staff.

These guys don’t have the bikes they advertise and don’t tell you in advance! When offered a try cycle I was forced to cancel and book another company they refused a refund. Do not trust them!

Very poor experience - expensive and poor customer service which did not match price point.

If i could have given lower score I would. Details as follows
First of all their “personalised” tour app is not personalised at all. It is just a generic, lazy cut and paste for every customer. I base this on the fact that
- Bonnie Springs Ranch was on my itinerary despite fact it closed 3 yrs ago!
- glacier point at Yosemite was on my itinerary but is actually closed for all 2022
- the California State Mining and Mineral Museum was on my itinerary for Wednesday despite fact that it is closed Mon-Wed

I could go on…..

The tour app cannot even be relied upon as a navigation tool. We had to carefully pick and choose which items to visit on day 2 given a significant bad weather diversion the day previous. I selected “go” on app to take us directly to Lake Crowley but in fact the app took me to Manmouth Lakes. Clearly links not set up correctly!

However, biggest issue, and why i would never recommend or trust these cowboys again is that original itinerary included a stay in Pismo Beach. However, without informing me or warning me, the hotel selected was in Cambria, 60 miles from Pismo Beach. When I talked to their Tour Manager, he admitted that their Pismo Beach hotel was full - we had organised this trip and paid for it well in advance (and there is certainly more than one hotel in Pismo Beach) and they had selected another hotel!! Such a significant change should have been highlighted, and I should have been CONSULTED. That would be true UNLESS you are a customer of Eagle Riders! Even then, the “personalised and customised tour app” (have to love their sense of humour) still included Pismo Beach for the day they had relocated us to Cambria! If we had followed their itinerary we would have basically driven for 60 miles along the pacific highway and then driven another 60miles back on same road to reach our hotel. Which tour company thinks like that? (Hint Eagle Riders).

Cambria - which was their chosen alternative was I assume a lot cheaper for them. We expected a busy, attractive beach location and ended up in a sleepy out of the way dead one-horse town! Worse, this cost us an hr the following day - an already short day because we had to return bikes.

When raised with Nick, their tour manager, he was anything but apologetic for the change and for not notifying or consulting me about the change. Apparently it was our fault for not using google maps to check in detail how far Cambria was to Pismo Beach when he sent hotel vouchers!!!! I am not American so I am not an expert on the location of every city! I did however have emails and the tour web page which clearly set out a hotel in Pismo Beach but still my fault?!?! Yes. Truly. This is the type of company and people you are dealing with. Avoid these people at all costs!!!!!

I would never hire from these again; complete rip off merchants and con artists. it starts with the additional $499 insurance cover even though you pay for vip cover at $700. We had issues with one of the bikes with worn tire tread; it was ok as long as it did not rain! they said they would swap the bike out for us but never came back to us. We then had a damaged front rim and slow puncture and there only comment was !! it looks like you have damaged the rim..when asked what was the procedure for sorting it out they again ignored us. We cut our trip short by 2 days as we could not take the risk of an accident occuring. All in all we spent over £11,000 or $13,400 on 2 bikes for a trip across the states that's a serious amount of money. The staff make promises of any issues let us know and we will sort it for you, this was clearly a complete lie. They have absolutely no customer care; I am sure they will not return my money for the 2 days each we lost that's for sure. I will use a Harley dealer next time as they might actually appreciate the business.

I've been with eagle rider since 2017, had both great and horrible experiences,

Call and confirm before traveling

eagle rider have greatly reduced the number of rental places since I joined. Or maybe more accurately, eagle rider has been kicked out of many dealers since I've joined. Many rental places do not use the credits that you pay for, What is the point of membership?

I rent every year out of denver, vegas, reno, tampa.

first and last year renting was great, two bad experiences since my 5 years of being a member. the membership works out for me since I use it at least once annually, but it might be better just to rent directly.

Pessima esperienza. Prenotato prima del Covid E PAGATO PER INTERO per un noleggio di 2 Harley Davidson per un giorno da effettuarsi nell' agosto 2020.... hanno rinnovato per 2 volte il voucher ma sono stati gli unici a non dare la possibilità di rimborso. Alla fine... non andando più negli States ed avendo davvero poche possibilità di noleggio Harley negli altri Paesi... e siccome hanno aumentato i costi e per confermare la prenotazione di un altro noleggio avrei dovuto pagare altri soldi... e non pochi... alla fine mi è scaduto il voucher il 1/7/22 ... ho chiesto ulteriore proroga perchè pensavo scadesse a fine luglio... mi hanno risposto picche... un sito di disonesti ! Alla fine nel 2020 sono stati proprio gli States a chiudere tutto... non ci è stata data la possibilità di scegliere... cosa che in Italia è legge ! Ho perso quasi 600 dollari!

I have just hired a Streetglide from Eaglearider at Sturgis, South Dakota.
The hire was for 10 days.
The Office Manager, Kevin, was excellent.
The Streeglide had 10k miles and was in as new condition. It had a full tour pack.
My riding buddy had arranged to hire a Softail Heritage. However, Kevin upgraded him to a Tourglide which only had 2k on the clock at no extra cost. Result!
Be aware, the Sturgis office is actually located at Vale, about 12 miles out of Sturgis, next door to the Full Throttle Saloon.
Taxis are scarce, and at the time of posting it will cost around 30.00 USD each way from the city centre to get out there.
All in all 5 Stars for quality of service and value.

Do Not Join Club Eaglerider.

If something happens and your trip plans they will keep your $. Also, they auto renewal and won't cancel. Often show up and the bike you reserved is not avail. and they will give you a cheaper bike and they pocket the difference. They are a company that lacks integrity and don't rent from them or sign up.

Worst experience ever !!

Spent extra flying safety gear out from the Uk and got to the rental garage in revere to be told I could have an Indian not a Harley !!

No Harley Davidsons available !! No other option but a refund no bike and no where to park a car !!

Avoid at all costs !!! Wasted a full morning in Boston getting a bike to not get one and missed the last day of Laconia bike week !! Flew 3000 miles for a birthday treat and just got a big F U from eagle rider !!! Shocking

...or the fine print.

I was on the edge of a 2-3 review because I used them twice, with a membership (that I only held onto for a year), and the bikes themselves were okay. My buddy & I rented two for a trip. I got the bike I requested, he did not - but that wasn't entirely unexpected. The bikes were in good condition and the checkin/out process smooth. The folks at the Hawthorne location were helpful and friendly.

The fact this company doesn't appear to go out of its way to ensure customer satisfaction and uses very deceptive wording/policies convinced me to round my rating down.

Deceptive wording - they say you get a free rental on your birthday. Yes...*ON* your birthday only. Can't be used any other time. They say you can transfer credits to friends/family. Yes...for a fee that's equivalent to a month's membership per rental day. They try to suck you into a membership saying that you get extra rental credits when you sign up but that turns out to only be them pulling forward credits, not adding.

Bottom line, is that this company goes out of its way to get your money and doesn't appear to be concerned with customer satisfaction WHATSOEVER. I think they know the end is near with other outfits like RidersShare and TwistedRoad and are just trying to milk whatever money they can in the little time they have left. It's a shame really because their corporate money grubbing tactics are hurting the local guys.

This company stole £715 ($900) from me in May 2020 when covid hit.
Despite a travel ban from UK to USA, they charged my card the full rental amount even though I had emailed to cancel. Like others on here they gave me worthless store credit which I never used as the US border was shut for 20 months. Cannot get a reply from their so called customer services department, but they did manage to put together an 8-page document when I contacted Amex. Amex were only able to refund the deposit, so in fact I could have been a lot worse off. I think this company just relies on the fact that there aren’t too many options location wise but I would urge potential customers to look elsewhere if possible so as not to be left out of pocket.

Don't believe my words: Pick up the phone and try to contact his people, you are not going to make it. Try to send them an email., you are not going to make either. If you try to make any changes to a reservation 25 days before the pick up day good luck, you get a store credit that you are never going to use in your life because you don't want to see these people again! Fellow bikers, they are not part of the group, trust me. This are the ones that drive by you in the highway when you are in trouble and don't stop!

Same as most others - such a shameful thieving company. 0 empathy. But they sure do love to quote terms and policy. As a Canadian it has been impossible to travel the last couple of years, but they refused to do anything to work with me to help me at least get some value for my credits. Nope - their stance: too bad you can’t travel, but you need to keep paying. Pandemic be damned.

And then yesterday, got a cool email - as a “charter member” we get to have our credits devalued by up to 67%! Bikes that used to be 1 credit are, as of today with no notice, 2 or 3 credits. Just like that. On top of the of all the ridiculous fees and honestly the worst customer service I’ve ever experienced (consistently) with any company ever, I don’t see how someone can get value from this outfit anymore not even considering the impossibility to travel to a location to use those now almost worthless credits.

As a top tier member in a few global hospitality programs (airlines, hotel, car) used to certain levels of service, it is more than a little jarring dealing with these crooks.

Do yourselves a favour - stay far away from Club EagleRider.