Dyson Ireland Anmeldelser 

I ordered a Dyson Hot+Cool device. It was dispatched using An Post and marked as delivered. I did not receive anything so I contacted An Post who advised it had been returned to the sender. They told me to contact Dyson with further queries.
Beginning on 3rd Dec, I contacted Dyson who told me they were investigating and I would receive an update by mail with 48-72hrs. After each 72hrs period, no update was received so I contacted them again and was told to wait a further 72hrs.
On multiple occasions, they explicitly told me a refund had been issued and I should wait to receive it.

Finally at the end of the period the refund should have been issued, I contacted them again to be told no refund had been issued and the item was marked as delivered. Clearly no effort had been made to even investigate as I was able to confirm with the forwarder what had happened within 10 minutes.

Dyson customer service has been misleading and in some cases, has flat out lied to me. I am now waiting for the outcome of another of their investigations but will also lodge a claim with the Small Claims Court in the meantime.

Ordered a vacuum three weeks ago, money taken and ordered confirmed, awaiting dispatch.

No communication from Dyson, online check says awaiting dispatch,

Speak to so called customer care they cancel the order and say they’ll refund, “your orders been cancelled for unforeseen reasons”

The lack of transparency and communication says everything about this brand.

Dyson product was meant to go back for repair yesterday 11/12/24 . We had someone wait in the house all day and nobody showed we contacted Dyson today and they said it will be another week before collection. Repairs cancelled and product in the bin . Won't be buying or dealing with them again. Waiting on my refund now for the repair that never happened 😡.

Dyson are by far the worst customer service I’ve ever dealt with.
Our Hoover brook and was covered under warranty.
They told me they would send me a new one but it was out of stock.
8 weeks later and 6 phone calls later they told me they would book and repair and then two days before repair they cancel it. Bad product bad service!

I purchased a corale straighter for my wife's birthday 2 years ago. Within 2 weeks of its 2 year anniversary the battery started to fail. Now it will only hold charge for about 3 min, making it pretty much useless. There is no repair for the product so this is obvious build in obsolescence. Absolutely shameful from dyson that this nearly €500 straighter has such a short life span and is not serviceable.

I'll never buy another dyson product again. As I simply can not support any company whos products, by design, can not be repaired and need to be scrapped. Disgusting mr dyson.

I purchased a cordless vacuum in 2021 , it now only works for maybe one minute and turns off , I called the helpline who went through some checks and were helpful . They established that the battery was working but the main body cyclone had an issue , this machine already had an issue and the body was replaced about a year ago . The warranty lasts 2 years and my only option is to purchase a replacement , these machines are not robust , I have agreed to purchase a replacement body but I won't be buying Dyson again

Absolute disgrace of a company- I have a hot and cool system and just needed a replacement remote. After being advised on the wrong remote twice, I never received a refund for one of the items, I was expected to post both back and still pay for the deliveries and now the remote is no longer in production so I can’t even use my hot and cool system correctly. Customer service is absolutely atrocious and nobody is replying to my emails now that I am asking for an update on the refund or what to do about the remote 2 months later.
Would never buy for dyson again and would strongly encourage people to look at their competitors such as shark

Easily the worst experience I’ve ever had with customer service…DO NOT BUY DIRECTLY FROM DYSON..,had filled out a form online to have the item returned, no response/no confirmation as to cancellation, rang the next morning was assured by a customer service representative that the item had been cancelled and I would receive confirmation, then received an email that the item had been dispatched and rang and again asking for the item to be cancelled…customer service representative assured me that the item was still in the warehouse and that they had cancelled it and I would receive a confirmation email within the hour…no email and I contacted the instagram support team who again assured me that the item was in the warehouse and had been cancelled and again that I would receive an email and “not to worry”…the item arrives the next day despite all cancellation assurances…got through to customer service representative who told me that my only option now was to return and that they would forward me a return label (no return label has arrived)… seems that once items are paid for, they are not concerned in the slightest with regards to customer service…would never buy from them again

I had an issue of intermittent power on my cordless vacuum, I brought the vacuum to the point of purchase (Harvey Norman) who said I would need to contact Dyson directly to report the fault, and they would likely give me a code to return to the store for a replacement of my faulty vacuum. I called Dyson on the same day, October 19th. I was told I would be provided with a replacement “engine” but it was out of stock. Dyson told me I would receive an email from them when the item was back in stock. Over 2 weeks passed and I received no communication, so I called again. I was informed of the same again, however this time I was to call back in 10 days to check the stock of the replacement engine. I queried with them the process which Harvey Norman told me I may expect, and was told that it was not likely as I had only called on this issue twice, if the issue was not resolved on my 3rd attempt I would be provided a replacement vacuum.
I called again, after 10 days, and indeed they are happy to replace the product, however only after they receive the faulty product first. I expressed my dissatisfaction with this, as I would be without a vacuum for over a week, possibly longer. I again queried the possibility of replacing/returning at my original point of purchase, Harvey Norman, and what I had been told by a member of their team the process has been in the past with other customers. Dyson informed me that this was “misinformation“. I didn’t believe this, but also didn’t press the issue. I have always found the customer services in Harvey Norman to be extremely helpful. I asked to speak with a manager regarding the process for return. I was placed on hold for half an hour, and the call just ended.
I called back, quoted my reference number, and requested to speak with a manager. The agent attempted to redirect me to replacement/exchange. I explained I was dissatisfied with the process of this, and requested a manager. After some time on hold, I was told a manager will contact me in 24-72 hours…
I don’t believe I should be without a product that I have paid for, faulty or otherwise, due to Dyson’s poor exchange processes.
I rate the products at a very high standard, however the customer service leaves a lot to be desired.

Very bad customes service. I receive delivery of Dyson V15 Submarine which was broken even before first use.I am still waiting for my broken vacuum cleaner to be collected. After 3 calls they still do not know when it will be collected, and since today is Friday (but not until 12 pm) the earliest they will tell me is Monday. It is not known when they will deliver my new vacuum cleaner. My patience has run out and I will be asking for a refund. There was not even any talk of any compensation for sending the broken product.

We have a Dyson V11 battery powered vacuum cleaner serial number D1E-UK-MCJ5605A and the motor failed. The unit is outside warranty by over two years and I tried without success to use the Dyson chat line so called Dyson by phone to ask if part number 940424-01price €79.95 was the correct part for our unit (screw in battery ) as it doesn't quote this on the website and basically the representative didn't know either but after a long wait and further discussion he advised that part number 970142-02 was the correct one price now €97.17
I then went online and ordered this and when it came to payment which I made by PayPal you stated that this could not be delivered to my address!! I tried another 3 or 4 times without any success even though at this stage I was loosing confidence in Dyson and wondering would I ever see this item.
I decided to send an email to Dyson expressing my frustration and so far no reply.
Today I tried to contact them by chat and and after 10 pages being sent around on circles just gave up.
I then made a call a spoke to a very pleasant man named Alex and requested to speak to a manager or supervisor. He said no one was available. I told Alex at this stage I had lost complete confidence in Dyson and I wasn't prepared to pay any more money to Dyson and expected in view of the way I've been treated that they should at the very least supply this part or a complete vacuum free of charge.
He said he checked the part and it wasn't in stock and all they could offer was to take the cleaner for repair and only replace this part and only guarantee this part for a fee of €99 or alternatively offer me 25% discount of a new unit.
I requested again to speak to a manager and he said that there wasn't anyone available and he couldn't guarantee that I'd get a call back.
So far I haven't had a call or an answer to my email. I'm so annoyed and feel that this is a ridiculous way for Dyson to treat their customers and I will never buy another Dyson product.

Terrible - poor customer service. Faulty vacuum cleaner - over 6 weeks chasing, 10+ phone calls, still no vacuum cleaner. Told many untruths. Don’t buy !

My V 15 Submarine vacuum cleaner arrived on Wednesday. I charged the battery to the maximum. After three days, for the first time I want to turn on the vacuum cleaner, and it does not work !!!! I tried several times and still no possibility. I contacted the support service and a new vacuum cleaner will arrive in a few days. I am very disappointed that I paid 750 E for a vacuum cleaner and it breaks down after charging the battery and before the first use.

Order 1593035613 V 12 slim hoover. It is very very difficult to attach / remove the tube from the handset. Dyson recommended this model to us as 70 year olds. When I contacted Dyson they asked me to check YouTube videos for a solution!!!

I have been a big fan of Dyson stick hoovers for many years and in the past , always found customer services to be fantastic , but it seems Dyson has farmed out customer services to a call centre and the results are disgraceful, I bought. V12 which is still under guarantee , and I am now 6 weeks trying to get the issue resolved , eventually Dyson asked for me to post the hoover back to them and they would replace it with a new hoover within 3 working days of receiving it , that was 11 days ago and not even a reply from them , now I'm €500 down and I don't even have a hoover , I will never deal with them again and would strongly advise anybody thinking of buying from them to think again ,

Disgraceful, bought a hoover-never worked and would not charge and never did. Refused a refund despite faulty equipment as I was over 35 days, sent back to Dyson and now the vacuum has gone missing and they will investigate for another 7 days. So now without a vaccum totally and supposed to be a luxury home supplier. DO NOT BUY DYSON, miele is far better

Order placed on 29th September 2024, for hoover worth 300€. Never arrived, returned by An Post back to Dyson on the 9th October according to An Post the item was undeliverable so returned to Dyson. They confirmed it arrived I have original tracking as never had the hoover here, also email from Dyson confirming the samw. Many calls later and said within 14 working days will be money back refunded to my account. I have no money back to date and calls to Dyson are useless as the operator repeats the same stuff again and again give me few more minutes, give me 2 more days. Trying to tell me the hoover was delivered to me, where it was delivered back to Dyson, I have enough, I am reporting you to the Consumer Rights Comisson and also will be forwarding the issue to the TV programm the Complaints Bureau on RTE1.

I bought a dyson and after two years i needed a new battery. DID told me that I had to contact dyson direct to get a new battery. I went online and ordered 2 no. batteries, one for a spare. When they arrived, I realised that i had ordered the incorrect batteries for my machine. I contacted Dyson and they sent me 2 no. bar codes in order to send them back. At the same time I ordered the correct batteries. However, when I asked for my money back on the incorrect batteries, they kept on asking me for proof of postage. I presumed when I received the bar codes, that they would link these to me. However, after numerous calls and explanations, I gave up. I am down over €90. I do not find the dyson vacuum cleaner value for money and would never by another one again. They are so expensive, that people think they are getting something special, but they are not worth the money. Their customer service is absolutely appalling. They just could not give a toss!!! regards Catherine

Real Customer service prioritises the client's neeeds, not the company processes. It should be motivated by people who want to solve client problems because the company's reputation , products and sales depend on it.
My cherished Dyson Vacuum started to fade; battery I thought. I eventually found a phone number for Dyson Ireland and called. A lady walked me through a diagnostic test and said it was the motor at fault, not the battery, so I ordered a replacement and paid online.This took about 45 minutes. I got an email confirmation. A week or so, she had said. After two weeks I looked at the email and saw that the part was being sent to a guy and postcode vaguely like mine but in the UK! I rang Dyson asap. Yes, that's a mistake a guy said. Our supervisor will call you to organise a refund. I don't want a refund, I want the part, I said. Well,, that's the process. So wait for the call, he said. The call never happened. So I called Dyson Ireland again a week later. Oh dear, said the woman at the call centre. I can see the mistake. I'll organise a refund and you should have it in up to two weeks. I don't want a refund, I want the part, I said. She checked with stores and said they didn't have the part in stock but would notify me when it arrived and meanwhile I could have my money back.
One month later - no refund; no part; a "sorry for the inconvenience" email that I cannot reply to. Customer Service? I don't think so.

Purchased a Dyson V15 total clean on 11/10/24
Was informed for delivery 15/10/24 7am -7pm I waited in all day
2 days later I rang and was told my order would arrive within 48 hours
3 days later not delivered rang again told the same thing
2 days later a repeat of the above
And again 2 days later
My Dyson has not been delivered my money has been debited
I asked in 2 occasions to speak to a manager but told it was not possible
I emailed 7 times
The last response was that my order had been cancelled
I needed to reorder and I would not get a refund for 14 days
The item was €649.50 I am a pensioner that is 2 weeks pension and now the want me to furnish another 2 weeks pension
I have no confidence in this company and have been 3 weeks without a vacuum I can’t afford to order again till I get refunded it is impossible to get a manager and the people on the phone are useless they all just apologise and do nothing and say the same things from a script
Don’t buy if Dyson online buy in a store