Dyson Ireland Anmeldelser 

Absolutely HORRIFIC customer service.
Bought a €500 item online with ‘next business day delivery’. Received an email advising item shipped with tracking number. Tracking number did not work. Several days later called Dyson directly.
Had to call 3 times (they do not call you back). The person answering the phone cannot get a manager on the phone. They have to send their manager an email and they will call me !!
I’m still waiting for the call from a manager. I also just received an email asking for 24-48 WORKING HOURS. Working hours translates to potentially over a week to get back to me. I would have to say that Dyson doesn’t give a rodents behind regarding customer service and I would strongly advise doing business with them. It’s a shame because they do have good products / but whatever yahoo they have in charge of customer care needs to be tossed out on their ear. Of course it’s the continued race to the bottom when it comes to customer care …especially as you sit listened to their telephone greeting telling you that you’re better off going online to ‘resolve’ your issue. Save yourself the hassle and if you can- give your money to a company that actually appreciates your custom and not these shysters !

Honestly the most horrible and worst customer support I’ve ever had the displeasure of dealing with. If you get sold a broken product and need to avail of warranty get ready to smash
Your head into a wall while
They put you on hold create tickets and ignore you for weeks

My dyson corrale has stopped working just outside warranty. Cannot get through to customer support and email not working. Non existent customer service for such an expensive product.

We are extremely unhappy with our hoover - Serial number T8W-UK-RDJ5224A
my husband called your customer service on many occasions for 2 months- we keep getting promises from customer service in Dyson that someone will come and collect the machine for repair during the last 2 months and nothing happens then.
We will never buy Dyson products again. We will also advise our friends also not to buy your products.

Shocking experience! Dyson seem not to value their reputation any longer.

Happy to take your money for items not in stock.
Website allows you to purchase products and they promise next day delivery (lies). Followed up 5 days later and was told both items weren’t in stock and they cancelled the order - if I hadn’t contact customer service I am sure they would’ve just kept my money.
The items are still available to purchase on the website.

This is the best hair tool i have ever owned and I have owned a lot. Baffled to see such a low star rating. My hair is very curly and thick and i blow dry it straight. It’s a workout, but ever since I have bought this, it takes the same length of time but the results are better than most hairdressers on my hair. Shiny, undamaged and straight. Been using it for about 6 months and cannot believe how much my hair has grown because the straightener had been breaking my hair. Still use it every now and then but nothing like the amount I was. I reckon this device was made with exactly my hair type on mind as I have never come across such a clever drying device. Thank you for developing it!

Do not buy a Dyson hoover! I bought a new hoover a few weeks ago. It broke within the first six weeks. I need a hoover really badly. The company sent out a new part but that hasn't worked. Now they want to repair it which will take over a week. They should be replacing the hoover. Terrible customer service

Ordered a hairdryer which said it would arrive in 2-3 days. 5days later rang and they said they couldn’t tell me any info and someone would get back to me in 3-5days. Asked if in stock and they said no so requested they cancel the order and return my money to which I was told they didn’t have the authority to do that and again someone would be in touch in 3-5 days. Horrible customer service and process. Still waiting

I consider Dyson Ireland to be an unreliable company with an appalling standard of customer service. I have genuinely never experienced such a lack of professionalism from a supposedly reputable premium brand.

On 30 September, I placed an order for the Dyson Airwrap Complete Long, with next-day delivery promised. I was also supposed to receive a dispatch notification.

A full week passed. Dyson had taken my money, but there was no product, no dispatch notification and absolutely no communication. I eventually had to contact customer service myself to find out what was happening.

To my disbelief, Dyson cancelled my order without my consent, claiming there had been a payment issue. How exactly was there a payment issue when the money had already been taken from my bank account? Conveniently, the cancellation email arrived while I was speaking to customer service.

As compensation for this unacceptable experience, I was offered a 15% discount on any Dyson machine, with the only stated exclusion being products already on promotion.

The following day, once my refund had arrived, I attempted to place a new order, this time for the Dyson Airwrap Co-anda2x.

And what happened? Dyson suddenly refused to honour the discount, claiming that the Co-anda2x was excluded because it featured their latest technology.

Apparently, “any machine” doesn’t actually mean any machine when Dyson decides otherwise.

I demanded to speak to a manager. Following our telephone conversation, the manager emailed me a link to purchase my chosen product. Yet here I am, going through the entire frustrating process all over again, still without the product I wanted to buy.

I am now waiting for another call from management.

What makes this experience particularly infuriating is the complete lack of accountability, the contradictory information and the excuses about payment problems that simply do not make sense when the money was successfully debited from my account.

Dyson markets itself as a premium brand, charges premium prices and yet, in my experience, delivers customer service that falls embarrassingly short of those standards.

Frustrating, infuriating, misleading and utterly unprofessional.

I have completely lost confidence in Dyson Ireland.

I would not recommend purchasing directly from Dyson Ireland.

I ordered a replacement dyson part for my vacuum cleaner from this website, thinking the genuine company would be best for parts. Waited over a week for delivery- no sign. After many calls and useless chat bots, finally spoke to someone who sounded very confused and that it had to be escalated. More days passed, finally 3 weeks later, my order has been cancelled- just like that. What a joke and seriously appalling customer service.

Faulty goods — hell to get a refund. Think twice before buying Dyson. I would not recommend Dyson.

My experience has been an absolute nightmare from start to finish.

I bought a brand-new Dyson Purifier Hot+Cool Formaldehyde in summer 2024 for my elderly parents. When it was used that winter, the plug became dangerously hot and actually burned me on several occasions. Dyson admitted the machine was faulty.

You would think getting a refund for a product Dyson itself acknowledged was faulty would be straightforward. It wasn't.

I spent months — from October to July — chasing Dyson, wasting an unacceptable amount of my time trying to get a resolution. Customer service was horrific. I experienced rude staff, was hung up on several times, could not speak to a line manager and was told calls were not recorded.

In the end, Dyson left me with no alternative but to take them to the Small Claims Court simply to get my money back.

Eventually, I received my refund and Dyson offered me a 30% discount on a future purchase as a goodwill gesture.

I then used that discount to order another heater for my elderly parents on 12 September. After weeks of chasing Dyson yet again, I received an email on 1 October telling me that Dyson had cancelled the order and refunded my money.

So after everything I had already been through, I am still without a heater for my elderly parents.

This has been an extraordinary waste of time, effort and patience. A faulty product, months of chasing, appalling customer service, being hung up on, having no access to a manager, having to go to court for a refund — and then having a replacement order cancelled after I attempted to use the discount Dyson had offered me.

This is not the customer service I would expect from a premium brand.

My experience has been so poor that I would strongly advise anyone considering buying a Dyson to think very carefully about what happens if something goes wrong. The product may be expensive, but in my experience getting Dyson to take responsibility when there is a problem can be an entirely different matter.

I would not recommend Dyson. I will never buy another Dyson product.

Months of delays, repeated broken promises and an unacceptable customer service experience

I am extremely disappointed with my experience with Dyson Ireland.

I purchased a Dyson Spot+Scrub™ AI, expecting the level of product quality and customer service associated with the Dyson brand. Unfortunately, my experience since July 2026 has been completely different.

My machine has been with Dyson since July following a repair request. What followed was months of delays, conflicting information, repeated escalations and promises that were not honoured.

On 22 September, I was informed that the repair could not proceed and that Dyson would arrange a replacement. I was told my case had been escalated to a senior team and that I would receive further contact.

I was then repeatedly told that someone would contact me within 24–48 hours. These timeframes passed without the promised follow-up.

On 28 September, after another lengthy conversation with Dyson, I was finally told that a brand-new, like-for-like replacement would be arranged. I was given a new order number and explicitly told that there was no need for collection because Dyson already had my original machine.

This should have been the end of the matter.

It wasn't.

On 30 September, I contacted Dyson again because I still had no courier confirmation. Once again, I was told that the replacement would arrive within 24–48 hours and that a senior team would follow up with me.

At this point, I have heard the same 24–48-hour promise multiple times.

The most frustrating part is that I am not asking Dyson to investigate a new issue. Dyson already has my machine. Dyson has already confirmed that a replacement will be provided. Dyson has already issued a replacement order.

Yet I am still having to chase customer service for something that Dyson itself has already agreed to do.

I have spent an unreasonable amount of time explaining the same situation to different representatives, repeating the history of my case and waiting for promised callbacks and updates.

This is not the level of after-sales service I expected from Dyson, especially for a premium product costing €1,199.99.

The problem is no longer simply the original machine or the repair. The real issue is the way this case has been handled: repeated promises, missed deadlines, inconsistent information and a complete lack of ownership of the case.

I have kept records of the communications, case numbers, repair details, replacement order and the promises made to me.

I am posting this review because I believe potential customers should know what my actual experience with Dyson Ireland has been.

I sincerely hope Dyson will now do what it has already promised and complete the replacement without any further delays.

After almost three months of dealing with this matter, I should not have to keep asking Dyson to honour its own confirmed resolution.

Very disappointing experience from a company I previously trusted.

I ordered a replacement part for my vacuum and the timeframe stated was 3-5 days. It's been over a week, so I contacted Dyson on the online chat. It was over half an hour from chatbot to online agent because the chat connection kept dropping and the agent could not find out why my order is delayed. I then rang Dyson and the support staff could not even tell me if the part has left the warehouse. I was told it will be up to 2 days for my query to be raised to another team to look into it and I was told that it could be another week after that before they will have a definitive answer for me

As everyone else says really, just an appalling experience.

Ordered a hairdryer for next day delivery, several days later and nothing so I ring them, they will investigate and get back to me... Email arrives later to say order cancelled due to a technical error...

OK so give them the benefit of the doubt, wait a few days and order again.... Left it about 2 weeks and nothing... So I ring them.. They will investigate, I said look are you just going to cancel the order again, do you even have the item in stock... Yes we absolutely do and I will investigate.... Email, due to a technical issue order cancelled....

So you can't seem to buy things from Dyson and the staff on the helpline are either in the dark or deliberately misleading customers

3 months after sending back my vacuum im still getting a wait patiently response. Not once have dyson contacted me, I've been onto to the call center, email many many times been on online chat , had it escalated numerous time to no avail it's an absolute disgrace.
They have absolutely no customer service and in my opinion hoping I will give up. They should be held accountable for there customer service.

I bought the Dyson V16 on 13th July 2026 and within 10 days it started giving trouble. The issue is that it continuously says airway blocked which shuts down the machine. I have been on with customer service multiple times, have done the troubleshooting and video call to diagnose the issue. They have confirmed that it’s a problem with the filter but there is none in stock and they don’t know when they will be back available, I keep being told to be patient but a brand new machine breaking down after 10 days and still being out of action 7 weeks later is a bit of a joke. I just have an expensive wall decoration at the moment, the vacuum has been out of action longer than it was working at this stage. A complete sham - for anyone reading this avoid at all costs and literally buy any other brand before spending your money on a Dyson!

Had a really bad experience with both their over priced products & customer service. A very frustrating experience. I bought a robot vacuum for 1500€ that never worked properly eventually they replaced it as it was within warranty. After around 4 months the replacement AI spot & scrub also failed. It was repaired once then Failed again. When returned for the second time I was told it was unrepairable and outside warranty as the warranty was based on the original purchase. I was offered a discount on a new one. I will not throw good money after bad I spent hours on the phone and chat and email. Their customer service is ridiculous. I was told over & over to wait 24-48 hours for a reply that never came. My robot was also never returned. avoid at all costs

Premium price, poor replacement process
I bought a Dyson Spot+Scrub Ai in February 2026 and after only around seven months it developed a significant water leak. Because water was pooling around the powered unit, I stopped using it immediately.
Dyson has agreed the machine needs replacing, but their process is to collect the faulty unit first and only then issue the replacement. I have made clear that I am not refusing to return it — I simply asked for either an advance replacement or a same-day exchange so I am not left without the machine.
This is especially important because I use it daily, including cleaning associated with my service dog, and I have autism, ADHD and OCD, so disruption to my cleaning routine has a significant impact.
What is most disappointing is that Dyson repeatedly positions itself as a premium brand, yet the support process does not feel premium at all. A premium service would be simple: deliver the replacement and collect the defective unit at the same time.
I was also told on the phone that a refund was not available because it was “not their policy.”
I am still hoping Dyson resolves this properly, and I will update the review if they do.

I ordered a part for my Dyson on the 31st August, 3-5 working days delivery. I’m on day 14. Customer service keep fobbing me off. They are a disgrace of a company, they can’t even provide me with a tracking number. So it hasn’t even left any warehouse. The amount of money paid for Dyson products and this is how they treat customers. I have bought headphones, 2 hair appliances and a vacuum. Never again will I go with this brand due to the customer service this week

Dyson.ie stole my money! I placed an order for a hushjet air purifier, after 2 weeks of no updates, I contacted customer support who told me that they will cancel the order due to an issue on their side and that I can purchase it from a physical store. I did this but after 2 weeks again still no refund. Multiple attempts at contacting customer support and still no solutions. I am left fighting to get my money back.