Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Shop Dynamic Home Decor for Quality Curated Furniture, Lighting, & Design Accessories for Your Dynamic Home. Free Shipping + Top Service!
24 Commercial St, 02184, Braintree, USA
We ordered a set of 4 dining chairs, they arrived so quickly, but one of them was damaged. I reached out to Michael that evening and he respond the next morning saying that a replacement chair was on my way and it arrived in just a few days. Michael was quick to resolve the issue and we are in love with our new dining chairs. Highly recommend, we'll be sure to use Dynamic Home Decor for any future furniture needs.
I was looking for a very specific shorter size, brown color, and leather/faux leather. They had my sofa at literally $700 less than another, much bigger online dealer. They were very good at answering my emails when I was inquiring about it, and shipped it halfway across the country to northern Michigan for a lot less than I expected. Sure, it took over a week to get it delivered, but that is really good time, considering how point to point single item freight actually works. So be patient if you order long distance like I did, it can be worth the wait to get what you want at a great price!
Service & selection was terrific!
Furniture came when promised and looks fantastic.
I ordered a product that was out of stock on nearly every site except Dynamic. My main concern was whether they could get it delivered in a reasonable period of time.
As expected, they couldn't. I ordered an instock item on 9/1 and it wasn't delivered until 10/14. When was the last time you heard of a 43 day delivery? Worse... the customer service sucks. I heard every excuse "peak Christmas shipping delays?" (in September?) and finally got this from a CS associate (or more senior based on the comments):
"I am sorry for the inconvenience; I knew I should have passed on this order knowing the difficulty of the destination. Would you like to cancel and receive a refund? I have a waiting list stretching into January for these chairs so I can certainly route them elsewhere if you don’t want to wait. They are on backorder now until December."
They actually encouraged me to cancel after 30+ days so they could ship my stuff to another customer. This is their idea of customer service? I am not looking for a discount or coupon... but how about some R..E..S..P..E..C...T?
Nothing Dynamic about this company.
I bought chairs from them which turned out to have issues. I am a small business owner myself and I pay more attention to how a company handles the problems then I do when problems arise.
The reason I am giving them a 5 review is because of how they handled the situation - the customer service was terrific. They were very responsive and ordered me new chair at no charge.
I purchased a beautiful leather sofa, loveseat, chair, and ottoman from Dynamic Home Decor and received amazing customer support and fantastic white glove delivery on all 4 items in less than the time Michael had quoted us. We could not be any happier with the service Michael and his team provided and will 100% shop dynamichomedecor.com again in the near future, thank you!
"If for any reason you are not satisfied" is lip service from Dynamic Home Decor. I purchased a piece of furniture that didn't fit my space. I contacted the online retailer within the hour of it being delivered. I was given every reason why a return was unreasonable including "it'll get damaged in shipping" and "it'll sit in my warehouse". Mister Stone's only recourse to me was to sell it on Facebook Marketplace.
This is not a high end retailer that stands behind its products. It's a small shop with nothing but excuses.
Besvarelse fra Dynamic Home Decor
I'm sorry you are unhappy with our service. Our return policy is very straight forward concerning returning an item you simply don't like or for any reason other than damaged or defective. You are welcome to return it at your expense which also includes the cost of our original shipping charges to you. This is a fairly simple policy which is very standard across many internet furniture retailers.
While I did say those things above, they are taken out of context from the complete conversation where I was explaining why the cost to return it is so high.
And yes, we are a small business, and a family business, there is no shame in that; thank you for your attempt to belittle our hard work over the past 20+ years.
Michael Stone
Owner,
Dynamic Home Decor
Customer service is responsive but produces little outcome. I bought a bed from this company but the one I received looks very little like the picture published. Their answer was to repack the entire bed and send it back rather than to pick it up and replace or refund. Of course, during COVID, furniture is dropped off rather than assembled. By the time I received help to bring it in from the garage and assemble it, the stark realization is that the furniture pictured is a misrepresentation of what is received
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
