Dxexpress Anmeldelser 628

Worst ever delivery company - AVOID
so my delivery has been out for delivery the past 5 days and it has never arrived or an explanation as to what has happened. You cannot speak to anyone as it’s just a chatbot asking you to re book. Still no delivery!!

ESTIMATED DELIVERY DATE 7TH JAN - ARRIVES DAMAGED 16 JAN
Worse than even the other abismal delivery companies.
Every day is out for delivery but it never arrives.
Totally incompetent company
CHATBOT Is Artificial Dumbness in the extreme and is less than no help at all.
Phone help is less than no help at all and designed for you to change the delivery date to MASSAGE THEIR STATS.
Update 16/01: Following a long chat session with DX Express yesterday the item magically arrived today however the battery has arrived completely damaged.

This company is a disgrace and I'm appalled that a reputable company such as Decalthlon would utilise their services. The fact that I was supposed to receive my order last Thursday and a week later I still haven't, makes me never want to purchase anything from Decathlon again! Twice they didn't show up when delivery was to my address. I then changed the address to my parents house for today's delivery as they have a 'Ring' doorbell and guess what, they didn't show up again, yet on the tracking system the message reads 'we were unable to access the address'. A massive lie, because they never even showed up.

I did not think it was possible but there is actually a Courier worse than Hermes, here it is DXExpress.

I am tempted to start litigation proceedings against this incompetent outfit.

To date, DX Express has failed seven times to deliver a package. Each time I receive a text & an email stating they were unable to deliver and inviting me to suggest a new date. Both myself and my wife have been at home all the time. At no time, DX has not come near nor by our house. Yesterday (and on other days), I tracked the van, along with a customer care assistant from the supplier. At one point, the van was less than half a mile away, but turned & proceeded in the opposite direction from our house. Similar behaviour has been tracked on several occasions.

If no stars was an option then that’s what I’d give. How useless are you if you can’t even deliver a passport to someone. I think it’s negligent to outsource deliveries to a bunch of plonkers who had my passport in their van with a bed delivery. I’m super unimpressed and I can’t believe that a company whose only job is to deliver , can’t do it. If I had time and energy I would sue them. 😡 DONT ever use them.

A cliche, but if I could give negative stars, I would. This company is incompetent and should be barred from delivering anything. They gave me a time window, so I cancelled my plans for the day, opened the gates and waited in. They sent me a text to say they had missed me and that they had left a card. No card was found by me. Arranged delivery for next day and they wouldn't give me a time window, so have had to sit in all morning. I have just received a text to say they are "unable to deliver" today and to rearrange yet another delivery day. Spent 32 minutes on hold on the phone, with no answer to try and speak with them. No response to email or contact forms. qaTotally unacceptable. Will be contacting the vendor that used them to advise them to use someone else.

SMS communication is very good, ironically, with several txt messages being sent telling when to expect the delivery. However, 5 minutes before the delivery slot expired, I received another SMS saying they were unable to deliver the item. I spent all morning for delivery and there's a concierge in my building who receives parcels (and visible from the building entrance). Nobody from DXExpress rang my apartment buzzer or reached out to the concierge, who was sitting at the front desk at the alledged time of delivery attempt.

What a shocking excuse for a courier company ! They are so bad, that they make EVRI & DPD look good ! They have had my parcel in thier system for 2 weeks . The tracking just keeps going round in circles. No movement, no updates. Waited for over an hour to speak to customer services. Just to get fobbed off with some blah blah blah . I would give minus stars if I could.

If it was possible I would be leaving no stars what so ever, this is a pure joke... Got up early so not to miss the delivery time 7am to 7pm... Still waiting now. All offices are closed. Really not happy

Poor service. They say out for delivery,but never deliver avoid if possible

Beyond awful

Received a message notification at 08.32am that our item “will be arriving today”. No time window was specified so we waited in all day. Then at 16.19pm we received ANOTHER message that the item would NOT be arriving / and that WE needed to contact THEM !! So we rang immediately…..but no one answered the phone, and it went dead at 17.00pm (when they close - very convenient!!!). We rang again first-thing the following morning, and after an endless amount of waiting on the phone (and repetitive music) an agent finally answered. After giving her the tracking number she informed us that the driver had stated that we had REFUSED DELIVERY of the item !!! TOTAL UTTER LIES!!!!!!! (we assumed that the driver couldn’t be bothered, and went back to base because they finish at 17.00pm). The agent then informed us that our item had been put into ‘storage’ but didn’t know where !!!! We strenuously denied refusing delivery several times — and after checking their GPS system the agent confirmed that the driver had been nowhere near our home address !!!!! The agent promised to investigate, find out where the item was, and call us back. GUESS WHAT ?? Yep — no one bothered to call us back (despite us calling them again and again without any further explanations). SO……we did our own detective work, travelled to the nearest Depot (where we assumed the driver would have dumped our item), and spoke with the DX Express staff there. TOTALLY USELESS AND UNPROFESSIONAL, NO SYSTEM WHATSOEVER, and DESPITE giving them the tracking number AND our postcode they were TOTALLY CLUELESS and had “no idea” where our item was. SO, we dug our heels in, DEMANDED our item be found, and (two hours later) we successfully drove home WITH the item. Needless to say the entire experience left us feeling incredibly angry and totally exhausted. THIS COMPANY IS AN ABSOLUTE 100% ABOMINATION, A TOTAL JOKE, AND THE BEST THING THAT THEY COULD DO TO PLEASE THEIR CUSTOMERS IS TO CLOSE DOWN. WITHOUT DOUBT, THE VERY WORST COURIER COMPANY I HAVE EVER HAD TO DEAL WITH. NOT EVEN WORTH ONE STAR. 👎👎👎👎👎👎👎👎👎👎

I recently purchased some fishing gear from angling direct and they use this delivery company. I was promised 3-5 working days and today it’s now it’s 8th day and yet it’s still not here. The communication is terrible with customers. I have only recently been told that my delivery is scheduled for a few days time and when calling the depot they didn’t even pick up the phone to arrange collection. When buying something online make sure the courier isn’t DX Express.

This company has over 90% of reviews rated as 1 star. You would be stupid to use them. They lie and lie and lie. What I have learned with this experience and reading those of others is that if you’re ever buying something online, check who they’re using as a courier. If it’s DX, find another website to buy from.

This delivery service is the worse I have seen so far. They take on delivery of important legal documents and fake deliveries ignoring customers afterwards. I have proof my document was never delivered but appears delivered on their website and it is impossible for me to get through to them for clarification. I feel frustrated and I urge you to avoid this delivery company.

Wow I didn’t think it was possible to find a company worse than Evri but congratulations DX Express , you managed it . You should be so proud !
Short story . Ordered an item from angling direct .
Delivery and tracking confirmed for Monday between 2 and 4pm ( yes they even gave me a window so I didn’t have to have whole day off ) . Alas No delivery made and the item was scanned back into their Nuneaton warehouse on Tuesday morning .
2 messages sent to their portal and no reply at all . None nothing nowt . So I phoned … wasted another 25 minutes holding before losing the will .
My item just sits in the warehouse so I ask angling direct to have the item returned to them and refund me and lo and behold they manage to send it back the next day !!!
One birthday surprise ruined but hey I’m sure I’m not the first or the last .
Note to DX … it would have been far easier to have it delivered to me which I assume is somewhere in your your company handbook.

If I could put less than 1 star I would. Almost impossible to get in contact and when I finally was able to live chat with a”person” spectacularly failed to get the delivery resolved. My photo of my door did not match the one they had in their record of the “missed” delivery.
Claimed they could not get a second attempt as the delivery had been rebooked on line, I had not rebooked.
Complete shambles of a business that should be avoided like the plague.
Two days of work missed!!

these people are absolutely useless. They said they tried to deliver the parcel when they obviously didn't. They re-scheduled the delivery twice and cancelled. Still waiting. NOT FIT FOR PURPOSE!!!