GOV UK Anmeldelser 

Dvla customer service is rubbish. Can't get hold of them or do a live chat service. My licence not been sent back to me yet and it's been 3 weeks. If it had -5* (Minus) i would give it.

I applied for my logbook on 22 December 2022 and i had to called them to remind my logbook to send me in January then again in February in result they done something within there system and I wasn’t able to give them a call again Ridiculous.
They send me log book after 2 months and 12 days later.

Show up to my test waiting in an overflowing room. Called me out for the test 10 minutes late for the first one of the day and it took a further 5 to start the test.
Fixed result at the end, the amount of young drivers getting failed for literally nothing just to keep the right stats is a joke

Dvla stuff needs sorting they can't help a thing the just sat there and get paid. You ask for supervisor or manager straight hung uo

rude, unhelpful, gives you MISINFORMATION on updating licence and told I needed to pay the fee TWICE after following their WRONG advice which I even called to double check and was reassured my photo would be updated. honestly don't even bother to call when all they do is misadvise, not apologise and do nothing to rectify their mistake

All I needed to do was renew my licence with a new photo....Simple yes?
Go online and use their easy service, use your passport signature and photo, pay then wait.
NOPE! The service says my passport is not valid yet it is only 2 years old. So I phoned them and was told "we are aware of this issue, the passport office has changed their security system which stops information being shared to the DVLA such as your digital signature and photo. So you need to hit 'NEXT' past the passport screen and you can request to post a photo to the DVLA" So I said ok thats fine and hung up.

Went through the whole process again and that option isn't available, all I got was this message "No need to proceed with this application". Your identity cannot be confirmed without a passport photo.

Now I have to drive to my nearest post office and collect a form then drive out to post it.
What an absolute embarrassment out government system is. We are in 2023, a technological digital age and yet the DVLA rely only by letters.
Their offices probably still use typewriters!

I think they ask you to send you old licence to them with the form but I won't be doing that. I don't trust them to get it right, I'll destroy the old one when I see the new one.

Trying to renew a provisional licence and called to ask what ID I need to send with the form. The woman I spoke to wouldn't let me ask a question, interrupted me constantly and then put the phone down on me. Absolutely disgusting service .

Appalling service,

Having to apply via post and wait over a month for a response is pathetic in 2023

The human race can send people to space and back quicker

Also the automated “press 1” firewall is a joke

DVLA are rubbish at issuing V5C, takes forever. I can't believe nobody is doing anything to fix the slow processes. Why does it take 3 months to get logbook? What the heck is going on with dvla. Please do not give these people a pay rise, until paper based applications for log book are issued within 2 weeks. I just hate DVLA, makes me angry at the appalling service. Nobody is going to fix these slow processes. Leaving a bad review will not improve dvla. DVLA are totally rubbish. Worst service.

Bunch of tossers.

Needed to change address on license which coincided with my license expiring next month, paid £14 to update and renew, it came in the post IN 3 DAYS!!!! This was amazing- granted I did it all online and didn’t have to use a photo as I agreed to use one from my passport (which must be stored online somewhere as I didn’t need to upload one), but still three days was so much faster than I anticipated!

Total shambles! Waiting over 18mths for a logbook for our car!! We needed to re-registar the car as it was an import. Sent off original log book, cheque was cashed in Nov 2021 and then nothing. Cannot get through to anyone, total disgrace. We've been left with a car we can neither MOT or tax and therefore not drive!!! If i could give a minus score i would

DVSA MUST SEE THIS!!!!!
hi to all the FRONT LINE/KEY WORKING MOT TESTERS!!! I have to many un answered questions so al keep it simple for the DVSA
1.can the customer or dvsa question my integrity when carrying out the mot test....?
2.does the DVSA pick TIME over a HUMAN LIFE....?
3.why do the YEARLY annual assessment when you can lose the ticket in 6 months....?
4.is being an mot tester worth it...?
So now I will open up to u all about the FACTS that I have traumaticly experienced as a FRONT LINE KEY WORKING MOT TESTER so as you all know covid 19 came but never the less I struggled through with NO ppe and when I did receive ppe there was very short supply at that time but I knew I had the a key role in keeping my fellow service men and women on the road and carrying out mots as they are presented in front of me as a result of doing the RIGHT thing came blood sweat and lots a tears....the company I was working with at that time had the M.O.D.POLICE.NHS.GAS.ELECTRICITY.WATER contracts that's the reason we could stay open TRUE FACTS but no one wants to speak about how the mot Tester feels as a result of pure demand and pressure overworked and always under payed job and the worst news came as unforeseen circumstances happened to my familie member then came my own mental state after when I asked for 2 DAYS OF FOR A FUNERAL THE AREA MANAGER REPLIED AMEAN WHO NEEDS 2 DAYS OF FOR A FUNERAL!!!!..witch at that covid time was at an al time very low so as a result to keep humans safe I took 6months off with I'll health because as an mot tester I like u all have a duty of care to follow and I didn't want my mental state effect the mots because as a human beings we all have feelings and our feelings can take over what we do in life sometimes...then came the worst news SUSPENSION OF PERMISSION TO TEST!!!!......?????? The 10 YEAR CLEAN HONEST TICKET was no longer so I phoned the dvsa to see were I stand and explained my case to the dvsa said do your YEARLY annual assessment....witch by the way runs out on 31st march 2023 and also its TIMED 60 QUESTIONS 60 MINUTES HONESTLY MAKES ME FEEL SICK EVERY SINGLE YEAR HOW THE DVSA PICKS TIME AND MONEY OVER A HUMANS LIFE REGARDING MOTS....al leave that up to u to decide on a mot testers opinion....and once youv done the assessment phone back and one of our examaners will come watch u carry out an mot then if everythings ok youl get signed off.....but I don't have a job I replied. woman said when i get employed they will come to my new work place....so when a start my new job al have to explain my situation to the boss???woman replied YES if u want to keep my ticket active that alone is a ?mark right away for my NEW BOSS...and my last point is NEVER EVER EVER PICK TIME OVER A HUMANS LIFE DVSA YOU DON'T HAVE A SET TIME TO CARRY OUT AN MOT SO WHY TIME ME ON AN ANNUAL ASSESSMENT EVERY YEAR AND THEN TO TOP IT OFF U TIME MY INTEGRITY??????DO THE RIGHT THING DVSA AND SCRAP THE TIME LINE!!!! US MOT TESTERS AREN'T ASKING FOR A PAY RISE OFF DVSA WE ALL WANT THE TIME NEEDED TO COMPLETE IN AN UNDERSTANDING MANNER AS THE ASSESSMENT COVERS ALL DIFFERENT MOT MATTERS........STAY SAFE EVERONE ALWAYS REMEMBER TEAM WORK MAKES THE DREAM WORK TAKE TIME NEEDED IN ORDER TO KEEP HUMANS SAFE ALWAYS!!!!! LOVE SCOTLANDS MOT TESTER 👨🏻‍🔧🙋‍♂️❤💪

I think DVLA has a lot that needs improvement and increase their productivity, technology and processes. Someone higher up needs to make a huge drastic change to all the departments to increase their level of processes and management. DVLA IS EXTREMELY SLACK!!! 9 times out of 10, you can never speak to a human in the medical team even when you call between 8:30 am to 10:30 am. Then worst off you can’t speak anyone when you call after 10:30 am to the whole afternoon. Why is DVLA so bad?
The only time you hear from DVLA is when you complaint to your local MP by writing to your MP about your situation. Should we all keep going to our MP to compliant about your utterly poor performance, DVLA before we hear anything from you??They keep using the same answering machine message: “We’re sorry that we’re very busy and we can’t answer your phone….”
If you hire a team of customer service representatives to answer the phone and provide services and help to drivers waiting for their licence, and yet they can’t do their jobs in answering the phones, then what are they doing by the phones?? Please note that COVID is no longer a threat so please stop using COVID as an excuse for your incompetence.
It’s truly poor communication and service. If your department is overwhelmed and overloaded with backlogs, why the management teams aren’t doing anything hiring more staff to solve the company issues or find ways to improve your current situation and system? Is the management taking high salaries yet slacking as well as? If you spend less time arising pay strikes, and spend more time working even harder on increasing your productivity and reducing your backlogs, you’ll see that lots would support you with your salary demand strikes. But if you not an authority to help your citizens with their licences, then by what authority you demands a pay rises, especially the higher management?!!!
Being able to drive to work is our livelihood and for lots of people who depend on a car to drive to work or drop the kids to school and earning our income depends on our driving licence (who lives in the villages) coming back from DVLA. Somehow DVLA doesn’t seems to have any compassion nor empathy on drivers needs to have our licences back and not take 8 months to hear from DVLA. It’s a “wheel effect” as we submitted our application on your required time but you took your time to even take a look at it, and when we call your customer service number we get either only hear the answering machine message “sorry we are very busy…” or waste of time speaking to a customer service representative that isn’t helpful and sometimes they’re rude too. In results, we get very frustrated with the whole poor quality experience.
Until DVLA improves your business structure and work ethic, you’re a pointless licence authority as we submit our licences to you but we’ll never see it comes back till God only knows how long it takes. And the danger is that you’ll see lots of people may drive without licences and insurance or loose their jobs because of DVLA extremely poor levels of management. DVLA, you need to improve with technology and ages, you’re not in the 1920s, please wake up and you’ll see that we’re in the 2023, you’re like a hundred years behind times and outdated with your extremely poor services and management. You know what happens with outdated companies/authorities?? They get shut down!! And you don’t deserve to go on strikes as far as we see, you haven’t worked hard enough to help us on the processes of our licences but delays. Hired robots on the job would be a better choice and replace the workforce who never answered the phones and poor management but robots don’t go on strikes. This shows how bad (the worst government authority) you are!!!

A complete and utter useless rubbish company never known such useless people in all my life who dont know how to do things properly 😡😡😡😡🙌 rejected my application yet again! They are never honest on the form at the beginning of what documents you clearly need 🤦‍♂️ they cannot be bothered to tell me if they have sent the form back in the post so it can be redone . I have now got to do it for the 3rd time ! The staff have absolutely no respect for their customers and wont admit that they are makeing my life difficult . It is not difficult to get a driving licence card your just causing me so much upset and distress! Just get on with the application and stop giving me grief and do the job properly 🤦‍♂️🤦‍♂️.

The most obnoxious, self righteous bunch of Bureaucrats known to man. A simple operation that used to take seconds by someone with a brain now can't be completed in 6 months by 8 different people with no brain.

Terrible unhelpful call handlers. I wanted to change my bank account details for a direct debit. Went online it said we can only do this if you call us.. spent 40 minutes on hold.. first thing they said.. nope can’t do this. Reason being the can only change the details between 1st and 25th of the month.. fair enough but why on earth not put this on your website? It would have saved me wasting 40 minutes of my day. It’s fine pointing people online and employing fewer staff but more information needs to be included to save time wasting. Not impressed.

Total and utter shambles. Don't go striking for more pay in January, because it will give the government all the reason they need to outsource you, and so they should.

Sounds harsh but DVLA are one of the most incompetent organisations i have come across. Excessive red tape, too difficult to reach and sending pointless forms up on forms to sort a license out. They truly are the worst organisations to mankind.

They like to use the 'Data Protection Act' line to escape scrutiny. I can't see it surviving in its current form, much like the government itself.