Dutch Label Shop Anmeldelser 554

Ik wordt of opgelicht of de service is gewoon heeel erg slecht bij dit bedrijf.
2 februari heb ik een bestelling geplaatst en betaald. Maar omdat ik niet een ordernummer erbij had gezet konden ze mijn order niet verwerken, wat ik snap. Mijn geld zou worden teruggestort en ik zou nog een keer kunnen bestellen. Het is inmiddels 11 maart (!!!) en ik heb mijn geld nog steeds niet terug. Hoe kan dit? Als ik iemand via de mail spreek (want bellen doen ze niet want ik heb de afgelopen maand meerdere keren gebeld en nooit nam er iemand op, erg verdacht) zeggen ze dat ze moeten wachten op ayden. Je bent toch een professioneel bedrijf,
Stort het geld zelf terug en wacht zelf op ayden!

Took just over 3 weeks to deliver to Ireland, labels are perfect - exactly what I was hoping for!

4 Wochen auf die Bestellung gewartet und dann die falschen Flaggen geliefert.Norwegen bestellt, Dänemark bekommen.Nach Rückfragen und sehr guten Service Problem gelöst.Danke

Das erste mal dort bestellt und mit Sicherheit nicht das letzte mal :-)
Hab ein Bild hingeschickt zum Sticken.
Ich hab nicht ordentlich Korrektur gelesen :-( Zack kam am nächsten Tag ein Anruf und wurde gefragt, ob das tatsächlich so richtig ist, natürlich nicht meinte ich.
Hätten sie ja nicht gemusst, weil mein Fehler. Super vielen lieben Dank für den tollen Support und die tollen Patches :-)
Jederzeit wieder, absolut zufrieden :-)

Update #2: I did receive my labels and they are exactly what I was looking for. I knew they would be because I did a pre-order before ordering the larger quantity. Sadly, I will not be using them again. Their response is that their factory was closed for 2 weeks, I ordered them before any banner was on their website, and if they met the timeline stated on their website I would have had my labels before they were closed. Them being closed for 2 weeks does not explain why it took about 7 weeks to get them.

Update: Now on 38 days since they took my money, no labels and they will not even give me an estimated deliver date.

DO NOT order from them if you are one a time line and don't have a few extra weeks to wait on your labels.

On their website they say printed labels 10-14 days. We are on day 23, I have not seen the labels and now their facility is closed and they won't even give me a possible delivery date. I have already paid for these labels and this delay is holding up my production.

To avoid these issues I first ordered only 30 labels to make sure the feel and quality were what I wanted. There were small problems with them adjusting the folding but not a big deal, that's why I did the small order first. After talking with a representative I was confident that they understood. I ordered a second order, this time 2,000 labels. I opted for the photo proof which I'm glad I did because they had made the SAME adjustments that I had already spoke with them about. After going back and forth and finally feeling that it was taken care I approved the design. I was told that opting for the photo proof added a couple of days.... it took 8 days to get the photo proof.

When I reached out, I spoke with Don, he explained that their facility was closed and that my order was sitting in the middle of production. I apologized to him because this was not going to be a friendly conversation and asked if I could speak to someone above him who had some authority to help me. He told me he gave me all the information as to why they could not get me my labels. When I asked for someone else again, he said that no one was available because the facility was closed.

I was excited to include their labels on my clothing line but now it's costing me money. Terrible, if I could give them no stars I would

Unsere Erwartungen wurden weit übertroffen. Die Beratung war ausführlich, freundlich und sehr zuvorkommend. Die Patches sehen qualitativ hochwertig aus. Wir sind sehr zufrieden mit allem und können den Shop nur weiterempfehlen.

I ordered from the Dutch Label Shop as the lead time is clearly advertised as 10-14 days.
It has been 18 days and our order still has not been shipped. We tried to reach out to customer service as this is highly problematic on our end that the labels are late. They keep telling us that the order "will be shipped at some point this week" but cannot confirm a shipping date nor apologise for the inconvenience created by the delay. Very disappointing. I regret ordering from the Dutch Label Shop....

To address your response:
I feel compelled to address the tone and content of your reply. Our order is now scheduled to arrive on Saturday, 21st December—well past the 10-14 day lead time you advertised. By the time it arrives, it will have been 22 days. Unfortunately, none of our team members will be available to receive the parcel on a Saturday (office is closed) and due to its proximity to the holiday period.
This delay has caused us to miss our entire production delivery, significantly affecting our pre-holiday commitments. The lack of clear communication and inability to provide a firm shipping date has only compounded the issue.
It is particularly disheartening to be told what is "fair" under these circumstances. A partial refund (not even 50%) does not come close to compensating for the financial and operational disruption this delay has caused.
I hope your team can take this feedback constructively and improve both communication and customer service processes in the future.
Kind regards,
Pauline

Servizio clienti semplicemente eccellente

Ich bin mit dem Endergebnis sehr zufrieden.
Die Aufnäher sind genau wie im Entwurf. Sehr hilfsbereiter und freundlicher Kundenservice und die Möglichkeit, kleinere Mengen zu bestellen.
Der einzige, aber sehr große Minuspunkt für den Kurierdienst Hermes. Der Hermes Kurierdienst ist eine absolute Katastrophe, die Zustellung hat sehr lange gedauert und wurdr mehrmals verschoben ich kann deshalb leider keine 5 Sterne geben.

The labels I recieved were beautifully made however I feel like I got a bit cheated. I ordered 50 ironed on labels and 200 transfer labels. I only got 36 out of the 50 which was more expensive but I can understand mistakes happen, but I feel a bit cheated as they gave me 214 extra transfer labels which were a lot cheaper.

I can understand if there was a mix up but this feels a bit too conveniently planned and a huge burden on me as both label were for different products so I can’t use the 14 extra transfer labels.

The labels are beautiful though and the company are very responsive for help so I would definitely consider using them again but this is just a review for anyone who might need labels last minute to maybe avoid or plan far in advance as I am quite stressed at the moment 😅😅

Difficile de donner un avis sur la qualité de leur produit car je n'ai jamais reçu ma commande d'étiquettes.

we did not like the spacing on the labels, despite the money back guarantee, I'd have to send the labels back at my expense so they can remake, however they stated that it looked fine despite the spacing be completely off.
We also ordered hang tags, the hole was overlapping the design which was uploaded differently, beyond the flimsy stock. Its not worth the energy or time to send back. Any print company either refunds or remakes without hassle. They also did not respond within 24 hours, I had to reach out again to get their attention. Not good customer service, hard pass.

I ordered twice. Both orders came back with wrong designs or wrong quantity. Then they completely ignore you when you ask them to fix it. Dont let the cheap price fool you. They're terrible to work with.

Nous avons commander 75 écussons pour une equipe de foot pour fêter les 40ans du club et nous avons était émerveillé par le travail de dutch label Shop! Félicitations à toute l'équipe et encore merci

Would NOT order from this company.
The labels are not fit for purpose at all. They sent wrong txt colour which l did not order. When l asked to see my original order I’ve been ignored.
Look out for the fact that there is no room on the side by the symbol to make a neat turn over sewn edge.
Use Cotton Trends labels Much better all round

Per il nostro sogno di poter unire tanti appassionati di moto da tutta Europa sotto un unico logo, avevamo bisogno di un distintivo tanto bello quanto complicato da eseguire.
DLS é stato fantastico nel progettare e produrre queste bellissime patch, questi ragazzi non si sono mai tirati indietro di fronte alle tante richieste di modifica. La loro passione é come se fosse nostra.
Anche grazie a Voi la nostra Family sta crescendo....

Super Kundenservice, der auch hilft, wenn es mal hakt. Preis-Leistung passt auch für Kleinaufträge.

Avevo il desiderio di avere una patch particolare da cucire su alcuni miei giubbotti/gilet da moto.. ho cercato molto sul web ma nn trovavo chi potesse da una foto realizzare una patch in tessuto (anche pregiato).. poi ho incrociato Dutch Label che con grande professionalità e gusto è riuscita a realizzare un ottimo prodotto nei tempi giusti con un costo adeguato.
Grazie Dutch Label ..

Je cherchais des étiquettes très spéciales pour décorer un pull que je faisais pour mon petit-fils. J'ai découvert ce site. C'était inespéré ! Les étiquettes sont très simples et très rapides à réaliser, le rendu correspond parfaitement à ce que j'avais demandé et la qualité est très bonne. Bref, je réutiliserai sûrement ce site, et je le recommande autour de moi ! Merci !

Super Qualität, toller Service.