Dustarrest Anmeldelser 69

The product i wanted Dustarrest had at a very competitive rate and they also advise me of a similar product which was cheaper.
I have purchased both products and hope the alternative one is just as good potentially saving even more.
Happy days

Fast delivery, fair price, good packaging.
No instructions tho’
Have emailed for one to be sent out.

The dust arrest shroud is s fantastic piece of kit but at over twice the price of the grinder itself for a couple of injection mouldings it is way over priced.

I am writing to share my positive experience with your customer service team.

I recently ordered the incorrect items and needed to arrange a return. The representative I spoke with was exceptional—very polite, helpful, and professional. She guided me through the entire process and ensured I selected the correct products for my needs.

Please pass along my thanks for the great service.

Wonderful company!! Protecting the health of workers and home improvers. Neil provided exceptional customer service and information. The products are also very effective and affordable! I have placed three orders in total and will use them again for any air quality support in the future.

Easy to order

I've just bought the maxvac pro from dust arrest based on the advice from their sales team and I have been really impressed with the recommendation and the quality of customer service!
Dpd let us down on delivery and when I contacted dust arrest they re-arranged the delivery and shipped a new unit out with DHL for the next day delivery as it was faster then trying to resolve the issue with dpd.
Fantastic service

They were very responsive with replies and finding accessories that weren't shown on their site. The final invoice was spot on.

Charlotte was very helpful! Answered all questions and gave fantastic guidance on products.

got the information I required and bought new filters.

We purchased an industrial vacuum cleaner, works great and service and communication excellent

It was a very new system but I had a very nice, patient person dealing with me who talked me through the process

The guys at dust arrest really helped after a visit from HSE, they simplified the process and offered constructive advice to find the most cost effective way of improving our trimming and grinding tasks. We had the support from Neil and Bob in working thorough the areas we needed to improve and it has worked! We are now using their dust extraction equipment and couldn't be happier that the airborne dust is no more!

First class customer service
Big thank you Kelly for all your help ⭐ ⭐️⭐️⭐️⭐️

We ordered at 12.30 and by 13.00 Kelly had confirmed the items would be shipped the same day to arrive the following day.
Amazing Customer Service.

Thanks again Kelly and the team.

The product arrived very quickly and was securely packaged, which I really appreciated. However, upon opening the box, I noticed that the item itself was covered in a thin film of dirt. This was quite disappointing and did not create a good first impression. While the product seems to be in working condition, I expected it to arrive clean and ready to use, especially given the otherwise professional handling of the delivery. A little more attention to cleanliness before shipping would make a big difference in the overall experience.

Had to contact Dustarrest regarding whether the item I was considering buying was compatible with my Bosch Angle Grinder. The contact was most helpful.

Charlotte was great and got some replacement bits for me quickly.

Thank you, Tom.

Really helpful team! First time buying these kind of products to help with a DIY project. Arran was incredibly knowledgeable and helpful with the set-up side once I'd received my equipment. Thanks again! I'm all set to start the decorating now.

Faulty product and very poor customer service. Bought a MVDV20 vacuum and after 1 days use found that the power tool takeoff was faulty. Dustarrest will not refund or exchange because it is now used..!! Waited a week to be told that I would have to organise a carrier and send the unit to an approved service agent at my own expense. The 30days and 1 year warranties means nothing. Now faced with the cost of the vacuum, the expense and time of arranging postage and no vacuum for an unknown number of weeks for a busy workshop. This company is so old fashioned in its dismissive attitude towards its customers. Look deeper into the adverts and don’t be swayed by the hype. I feel scammed, a very poor experience.
18/11/25 Dustarrest just replied to this review, see below, and their comments are incorrect. I have not received anything from them by way of exchange or upgrade. I guess they just want to look good on Trustpilot….