DRPower Equipment Anmeldelser 578

Your equipment is better than presented, and your customer service on the phone was also great. Your delivery was quick. I have purchased many devices to grade my quarter-mile driveway. This is the best!

The unit arrived, I uncrated and two of the four screws that held the chute elbow in place were missing. I installed two that I had. I adjusted all the cables to get the unit to work. Once working, self propelled walk behind, this thing will absolutely drown you with dust and debris. The bag is a total pain to empty. This is a poorly engineered machine. The 90 day return is if you don't put oil in it and crank it. What a joke, threw $2700 away.

I would have given 5 stars, but I had to take the quick loading assembly apart as the first time I tried to load it the spring pushed out. I was able to repair it and it works, but out of the box quality control was spotty for that part. The Unit itself seems powerful, and the engine started and ran on testing easily. Over-all when spring comes this unit seems to be good quality and will work as intended.

I would like to refer to Richard Lukaszewski's review of December 1, 2024 regarding a DR Pilot XTSP walk behind leaf vacuum.
Specifically the experience Richard had with the Bag Support Bracket.

I have had the EXACT same problem. After replacing the bag onto the Bag Support Bracket after dumping the contents (I bought the reusable bag which is very well made) a sufficient downward force is needed for the cover to latch properly to the Bag Support Bracket. If the latch is not secure, the unit will not start up. I had to replace the original Bag Support Bracket because the two integral bolts on the Bracket sheered off. I am now on the 2nd Bag Support Bracket and the Bracket is visibly bending downward and will likely fail soon.

I would provide less than 2 stars except that the customer support folks have been so helpful, pleasant and everything else I would hope for from a supplier. However I am having issues with their product and, like Richard, I paid about $1600 for the unit with the useless detachable tube.

I could not use a credit card that has no issues. Each time it was denied after numerous attempts.

When I placed the order online it went through, then I received a a email from Dr Power that it didnt process.

So, I called and had multiple agents not be able to make it work. Each time I would call the credit card company and they would say its not an issue with them but Dr Powers input. ie date or car number etc.

I've had zero issues using this card both before the Dr Power purchase.

It's extremely irritating because we all use our cards to get points or rewards and this is the card I needed to use but it didnt work. I had to use another card to get the brush mower.

I will also add; I am surprised and disappointed to not be offered a military discount for active duty or retired service members. Generac has numerous military equipment contracts, you would think they would care about Veterans.

I bought this PRO XL30 snowblower in 2019. I have had to do "major" work to it every year since I've owned it.
I had to replace friction drive wheel inside (a big job)
Drive belt
Hinge on spout shoot.
Handle to engage auger $ blower (Weld broke)
Crank to rotate spout has vibrated off more than once
Spacers Kit at base of spout because it would not rotate
LED head light does not work now
Choke control knob has just vibrated off and is lost
Friction control on speed control lever won't stay tight.
Gear box and cable to rotate spout.
That's what I can remember right now.
The drive wheels won't pull it's own weight half the time on a level surface even.

When the machine was just a little over a year old, I needed a part and was told by customer service "You should have bought the extended warranty". I disagree, turns out what I should have bought is a Ariens or a Toro.

My advice - Don't buy a DR!

The DR snow blower is excellent quality and powerful enough for any snow storm. It's traction and many other features make it the best in the business. My yard will welcome its presence no matter the nature of any snow storm.

Recently, I ordered a product via a phone call. I spoke with Brigit and she did an exceptional job of helping me to complete the order. She was absolutely courteous and friendly and knowledgeable. I was highly impressed and pleased. I would be pleased to speak with her again if ever the need arose.

Not sure why the shift cable breaks other then maybe it’s offset a little..great that questions are asked to ensure that you need and or are operating equipment correctly..lol…the representative was polite and had my order submitted and posted to my site and a follow up email that my order was fulfilled and tracking number..total awesomeness

I bought a DR Field and Bruch mower…the pulley for the deck was bad…I bought a pulley from a different company who makes them…and says will match…so much for that plan…I got a Great Lady at DR Power tech department…she sent me the correct pulley…Super personal service…

Kelley, the customer service advisor is awesome. She is very thorough, knowledgeable and interested in making sure that we got everything done right!

Ordered a parts kit and everything arrived on time in good shape with nothing missing and all good quality.

The tech support was excellent

Items arrived quickly and in good condition. items are as described on the webpage. Price was reasonable.
Items seem to work as described, although not yet completely tested.

Reasonably priced snow/gravel blade. I was impressed at how quickly I received it. Fixin to try it out tomorrow plowing snow.

Great service. thanks

I have a 2012 DR Power grader that needs new wiring harness. The wiring was CHEAP to begin with and have had to reassemble on a regular basis to get the grader to work. The leads for the battery terminal keep falling off. I called DR Power to get a new wiring harness and it's too inconvenient for them to have those replacement parts. They don't support the products they sell. Then you're sent adrift to figure out how to solve their problems. Thanks, DR Power.

We are a small business, we own a BnB, we are the employees! I love my Dr. Power walk behind weed wacker, our first order, we received the walk behind immediately, we received the battery charger immediately, finally after 6 months got the batteries. I am 66 years old, I don’t have to hold the very heavy Milwaukee weed wacker, any more! I ordered two more batteries, in October! Now your saying delivery in May 2025! You have a great product, what you DON’T have is turn around on orders.

Bienvenue Mom Ami BnB

I was given a DR trimmer/mower in kit form built in 2013. Mike was able to help identify my model, send, me a manual, identifythe cut cable that I needed.
He took my order and processed it quickly.
Could not have been a better experience.
Great service support.

Once we got the machine in our possession and used it for an entire day, we are impressed with what the brush cutter could do. The only improvement I would ask is that you send your customers an exact order confirmation and delivery date. Averitt caught us off guard in wanting us to immediately pick up the machine that we didn't know was expected on that date.