Drive Green Anmeldelser 

My wife and I made an appointment to see a car which wasn't quite what we expected but Drive Green had many other cars on show, all very well presented competitively priced. One caught my wife's eye and within a few minutes we were taking it out for a test drive. We liked it and, with no pressure from the sales team, we bought it and we are really happy as it suits our needs very well. I would recommend Drive Green to anyone looking to change to an electric car as there are very few places where you can compare so many different models and talk to people who really know their stuff.

Bought a Renault Zoe here December 2024. App months later it stopped AC charging. Drive Green have been of no help what’s so ever. Yes the fault maybe a manufacturers fault but I think anyone doing business with this lot should thing twice, and then think again.

Bought a car from Reece put a £500 deposit down i needed the car to be under 4 years old for business purposes, he said it was after going home and checking after a couple of days turns out its a couple of months out so I cant get my deposit back as non refundable , like pulling teeth to get them to call me back , trying to source me another as I wanted the same ,but im not holding my breath on getting that or my money back

Do not buy from these scammers. We bought our Mini Cooper and no mention of scratches and peeling of alloy wheels until the delivery. Rude customer service refused to repair or cover cost of repair and now the paint on all 4 wheels are peeling off even more. Their warranty doesn’t mean anything.Also the mileage was mentioned 31000 and the car had nearly 32000. I wouldn’t use the dealer again!

Awful.

Sold a car without mentioning it had formerly suffered a major prang (shock absorber went within months) and been previously used as a taxi. Suspicious before I realised the above from their radio-silence to query on a flat tyre on delivery.

Pretty obvious they knowingly offloaded a lemon to me. So my experience suggests that behind the EV-gloss they are old-fashioned second-hand car swindlers.

Poor customer experience. No communication from the sales team after I paid my non refundable deposit. Had to constantly chase Reece the sales manager for information on vehicle collection. When I arrived the vehicle was damaged which hadn’t been noted. The sales team are poor communicators and just to top it off Reece registered the car to the wrong person and it now has one extra owner. I wouldn’t recommend dealing with this company.

These are scammers.Reece the sales guy is a liar.I purchased a vehicle from Reece in July.The seller failed to disclose that the car had pre-existing damage. This was not communicated to me prior to the sale.The car was represented as being in good/undamaged condition, but after purchase, I discovered significant damage. Therefore, I believe I was misled during the transaction.

Drive Green seem to be genuinely driven by sustainability in all areas. Our helper was very knowledgeable, answered all our questions and didn't try to sell us anything we didn't want.
We went and test drove cars twice - so were there for many hours before making a final decision. I'm really pleased with my car - it is so pleasant to drive. Although watching the range seemed stressful at first, it is now just a normal part of driving & I'm saving a lot of money and energy.

Very friendly and knowledgeable staff, first time looking at an electric vehicle so had lots of questions which they were very helpful with no pressure throughout the whole process. Test drove 2 different cars and the MG won out, great car and only needs charging once a week as I drive around 200 miles which it does with plenty left in the battery.

Brilliant customer service and unrivalled knowledge about EVs. The videos on their website cover every detail of different EV models and you can ask any additional questions in person. All the staff were very friendly and hugely knowledgeable. I felt in very safe hands buying a secondhand EV from DriveGreen and love my BMWi3. The car was spotless when I collected it. Couldn't have asked for better secondhand EV buying experience.

Picked up a car from these guys after being assured it was "immaculate". The exterior hadn't been cleaned and the seat had what I hope was a chocolate stain. Reece the sales person admitted he hadn't looked in the car - just the photos. He was pretty unpleasant to deal with. The steering alignment was off and needed fixing, which they only half covered through warranty. They do not have inhouse technicians. I think honesty is important. Wouldnt buy a car from them again.

After inadvertently not booking an appointment first time round, the sellers were friendly and helpful, allowing us to sit in cars. They advised we book so they could spend more time with us. This we did. Each time we travelled well over an hour. Our second visit was less helpful. Even less time was spent with us. Cars on the forecourt with prices in the window we were told they couldn't sell, without explanation. We asked for a test drive. They said no without seeing a licence. When we booked there was no reminder to bring the licence and they stated all company's require this. We came away with the impression they did not want to sell us a car. Having wasted our time, we went away to a local garage who allowed us to drive a car without requiring our licence, and we bought it.

I made the effort to visit drive green with my wife despite it being some distance for us so that we had choice of electric cars to see; there were several on the website that would have been of interest. I made an appointment so that we were expected and they knew what we wanted. Despite this, the staff seemed to prefer to stay inside their locked sales cabin, maybe playing cards, or clearly doing something more interesting than actually talking to customers. We looked at several cars on the forecourt, and after choosing the one that interested us most and knocking on their door were told that the car was not available for sale, despite having a price and details on the windscreen. Another car was unlocked for us, but when we requested a test drive we were refused because we had not got our driving licences with us. Perhaps this might have been an obvious precaution, but on the other hand they could have told us when we booked the appointment.
This turned out to be their loss, because we spent our money elsewhere later the same day at a different dealer that was quite happy not to see our driving licence for a test drive.
How they make a profit when they seem to have no interest in selling cars I have no idea.

Really happy with the buying experience at Drive Green. They were friendly and professional, letting us view at our own pace but always there to answer questions and check in. First time buying electric and we felt confident in their expertise. The car was ready to collect at our convenience and felt like new. The car is great and I would definitely recommend Drive Green to anyone thinking about buying electric, particularly their first EV as it was a very positive experience.

This company are as good as their word, there is no hard sales pitch and they will help you in any way they can. They are friendly and professional with a good selection of electric cars which are not overpriced. Would definitely recommend.

Our whole experience was seamless from start to finish, found a car we wished to view on AutoTrader then made an appointment for viewing, on the day we met our Salesman Reece who took our details for the test drive, my wife drove the car as she's the main driver, our drive with a member of staff was faultless as we are both new to EV's both made to feel confident with the car on a pre determined route around half an hr with the car which was plenty of time to make our minds up, Reece helped us with a finance deal after our deposit was taken, everyone knew their stuff, a week later we picked our lovely new car up with a 12 month MOT, and been enjoying cheap motoring since as we got an EV Charger as part of the deal, first class service from start ro finish

The selection of cars available was superb, the staff were very helpful and efficient and the standard of checks and care of the vehicle was excellent. Would most definitely use them again.

Selling nice cars to EV converts or enthusiasts is the easy part, but Drive Green has a lot to learn when it comes to dealing with problems.

We are very disappointed by our experience with Drive Green and this has put us off buying a used EV in future.

My advice? Don’t be taken in by their own hype; the living roof, the recycled office furniture, the awards and the super social media posts. Read the poor reviews before you read the good ones, know your consumer rights, stand your ground if you have a problem, chase when they ignore you and keep records of every conversation. You may need them.

We bought a Jaguar iPace from Drive Green in February 2024. A high voltage warning light showed up immediately and the car had problems with charging. We were left to sort this out for ourselves resulting in a £1,000 bill for diagnostics.

Because of the complexity of the problem Drive Green was eventually forced to get involved and had the car for 16 weeks for ‘repair’ before telling us that it had been ‘fixed’ under the warranty. When we asked to see the documents relating to the repair we were refused. They also refused to refund the diagnostics bill.

We charged the car a couple of days after taking it back and it was obvious that it hadn’t been fixed at all as the same warning lights appeared as before. It’s astonishing that Drive Green could claim to have fixed it, while refusing to supply any evidence of doing so. It was so easy for us to see and to prove that it was still faulty, yet we still had to battle.

It’s pointless following the complaints procedure set out on the website as you don’t get a reply. Instead, we received a couple of emails suggesting we were making things up and so was D Lovett, the main dealer we used to carry out diagnostics. This was a childish and unprofessional response to a very significant problem.

Drive Green management need to understand that a casual approach and professionalism are not mutually exclusive. It’s hard to pinpoint the problem, but there clearly is one if you look at the poor reviews. Is it wilful ignorance of consumer law or just plain old ignorance? Maybe it’s under capacity, lack of experience or lack of training in customer service.

Drive Green is not a member of a trade body so there’s no independent resolution service available unless you buy a car on finance, in which case you can take your case to the Financial Ombudsman Service, which is what we did. The Ombudsman instructed Drive Green/the finance company to take the car back and refund our costs. To their credit Drive Green did refund our full deposit but not before I’d chased them about it several times.

More than a year of stress and worry could have been avoided had Drive Green done the right thing at the outset; accepted that there was a problem, apologised and worked out a solution, such as replacing the car, instead of hoping that we would simply go away.

Trying to spend nearly 20 thousand pounds with this company and they couldn't be less interested. It's like I'm begging them. After reading some of the other reviews I'll keep my money.

I would not recommend Drive Green and would go as far as to say they should be avoided.

We arranged to purchase our first EV from Drive Green and as you could imagine we were very exited. We arranged pick up a week prior to the date we wanted to collect and paid in full, everything appeared to be going smoothly. I was in contact leading up to the pick up and there were no issues raised. Part of the deal was that the car would have a new MOT and two front tyres replaced.

Pick up was arranged for 1200 and my wife travelled by train from our home as we couldn't drive there. On arrival they were not aware of which car she had come to collect, and after giving them the registration she was told that the car was not ready and that the 2 x tyres may not be fitted as the wrong tyres had been ordered/delivered. We were offered 3 courses of action

1. They offered a hire car to return home excepting us to return in a week to collect the car!
2. Wait around until 3 o'clock however there was no guarantee that the tyres would arrive.
3. Collect the car and pay for the tyres to be fitted ourselves and then wait for Drive Green to refund the cost!

All of these options would ensure that the burden of their errors was firmly placed on us the customer!!

When i spoke to Drive Green about the issue i was met with indifference and a lack of understanding, the blame was clearly placed on the tyre firm (not Drive Green despite them having over a week to ensure the pick up ran smoothly). Having spent over £15000 i expected a far better level of customer service.

The overall attitude and service was extremely poor, i was met with negativity and basically told that if i was not happy then i could cancel the purchase.

In the end we decided that the only course of action available to us was to collect the vehicle and arrange to have the tyres fitted at a reliable garage near home. To add insult to injury we have to pay for this first and then claim it back from Drive green!