Dressingtableshop Anmeldelser 88

TrustScore 3 ud af 5

3,0

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Se, hvad kunderne siger

Bedømt til 3 ud af 5 stjerner

Updated 19th Jan. Pleased to confirm that as of Weds this week three parcels are received. Hopefully will get the time to pit it together this weekend. I'll be happy to revise my review when the o... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

The worst flat pack I have ever or tried to assemble. The instructions identify each component with a letter and number but none of the components are numbered accordingly!!!!! The door and drawer m... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Took a long time to arrive as had t relises coming from Germany. Very well packed so in perfect condition. Took professional a good couple of hors to assemble including fixing to wall, essential as na... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

In all my days I have never received an item with so many problems. The items delivered don’t match the instructions, holes in incorrect places, holes not drilled, parts the wrong size, top of the... Se mere

Virksomheden har svaret


Kontaktoplysninger

3,0

Middel

TrustScore 3 ud af 5

88 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 50 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Great choice

Great choice. Speedy delivery to the UK

8. februar 2024
Dressingtableshop-logo

Besvarelse fra Dressingtableshop

Thank you for your positive feedback! We are pleased that you are satisfied with our fast delivery to the UK. best regards, Sabine

Bedømt til 1 ud af 5 stjerner

Shocking quality

Shocking quality. Sent the wrong instructions for the wrong dressing table.

5. februar 2024
Dressingtableshop-logo

Besvarelse fra Dressingtableshop

Aarzel niet om contact op te nemen met onze klantenservice, zodat we je direct kunnen helpen. Uw tevredenheid is erg belangrijk voor ons en we zullen er alles aan doen om deze situatie naar uw tevredenheid op te lossen. Met vriendelijke groet, Sabine

Bedømt til 1 ud af 5 stjerner
Dressingtableshop-logo

Besvarelse fra Dressingtableshop

Parcels have been successfully delivered 13.02.2024 11:00. If you have any questions, please contact customer service. Kind regards, Sabine

Bedømt til 1 ud af 5 stjerner

Avoid at all costs…sorry!

In all my days I have never received an item with so many problems. The items delivered don’t match the instructions, holes in incorrect places, holes not drilled, parts the wrong size, top of the desk damaged etc.
The help desk have offered a 50% refund however given the plethora of issues this is wholly inadequate.
The only good thing that will come out of this is when I can take a sledge hammer to the desk at the first possible opportunity.
Absolute nightmare experience I would avoid at all costs.
More than happy to share pictures etc. as this is a 100% genuine review

6. februar 2024
Uopfordret anmeldelse
Dressingtableshop-logo

Besvarelse fra Dressingtableshop

Please contact our customer service team again at s.knaupe@ok-living.de to find a more appropriate solution to your problem. Your satisfaction is very important to us and we will do everything we can to resolve this situation to your satisfaction. Best regards, Sabine

Bedømt til 5 ud af 5 stjerner

Highly recommend

Really good and quick service

31. januar 2024
Dressingtableshop-logo

Besvarelse fra Dressingtableshop

Thank you for your positive feedback on the service! We are pleased to hear that you were satisfied with our customer service and that you found the experience quick. Best regards, Sabine

Bedømt til 1 ud af 5 stjerner

I have had to do a second review

I have had to do a second review, do not buy from this shop! My packages arrived with the late birthday present for my daughter. I have opened them only to find pieces of a dressing table but no fixings and no instructions. I have no idea whether I even have the correct pieces or enough of them. I am now trying to get a refund I’ll let you know if they do the right thing!

2. februar 2024
Uopfordret anmeldelse
Dressingtableshop-logo

Besvarelse fra Dressingtableshop

Customer service has been in contact with you since 17.01.24. Please reply to the emails from customer service. You can cancel the purchase contract, return labels have already been sent to you for free return. Best regards, Sabine

Bedømt til 5 ud af 5 stjerner
Dressingtableshop-logo

Besvarelse fra Dressingtableshop

Thank you for your positive feedback. We are pleased to hear that you are happy with the quality and appearance of your product, thank you for taking the time to share your experience! Best regards, Sabine

Bedømt til 2 ud af 5 stjerner

Missing pieces, no communication.

I ordered a dressing table from this company a few weeks ago. Finally received the package and began building the table, only to find they have given me duplicate pieces, meaning an essential separate piece is missing. I've sent emails and even raised a dispute through PayPal. No communication at all despite them accepting my request of a partial refund through PayPal.

I need the additional piece otherwise the table is useless. It's too large to conveniently send back. Their contact details are also extremely difficult to find so I feel I have exhausted all possible means of reaching out to get the issue rectified.

25. januar 2024
Uopfordret anmeldelse
Dressingtableshop-logo

Besvarelse fra Dressingtableshop

I am sorry to hear that you are having such difficulties with your dressing table order. Please let us know your order number and we will be happy to look into the matter again. Best regards, Sabine s.knaupe@ok-living.de

Bedømt til 5 ud af 5 stjerner

Recommended

Delivered on time
Quality material used for item, unlike cheap knock offs found on Amazon
Clear instructions

4. januar 2024
Dressingtableshop-logo

Besvarelse fra Dressingtableshop

Thank you for your positive feedback! We are pleased to hear that you are satisfied with the timely delivery, the quality of the material and the clear instructions. Best regards, Sabine

Bedømt til 4 ud af 5 stjerner

Quick and convenient delivery

Quick and convenient delivery! Easy to build. It looks great and I’m so happy with it! Fits the very specific space I wanted it to. Only loses one star because the Hollywood lights I added onto the order were really tricky to hide or adjust the wires on the bulbs, and instructions on that were unclear. Otherwise really happy!

4. januar 2024
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Besvarelse fra Dressingtableshop

Thank you for your feedback! We are pleased that you are satisfied. We take your comment about the lights seriously and are working on improving it. Best regards, Sabine

Bedømt til 1 ud af 5 stjerner

Did not receive my item and tracking ID…

Did not receive my item and tracking ID does not let you see where your item is.
No email address to chase the item either. No idea if it's lost or will be delivered

1. januar 2024
Dressingtableshop-logo

Besvarelse fra Dressingtableshop

We apologize for the inconvenience this has caused you and wish you much joy with your goods. Best regards, Sabine

Bedømt til 3 ud af 5 stjerner

I'll be happy to revise my review when…

Updated 19th Jan. Pleased to confirm that as of Weds this week three parcels are received. Hopefully will get the time to pit it together this weekend.

I'll be happy to revise my review when the order is received. So far zero of 3 packages have arrived. I did order just before New Year, so appreciate public holidays hold that process up and will review again once received.

1. januar 2024
Dressingtableshop-logo

Besvarelse fra Dressingtableshop

Thank you for your understanding regarding the delays that may have occurred due to the holidays. It is reasonable to re-evaluate the order after the packages arrive, and we appreciate your willingness to reconsider the situation. Your goods have been delivered to you, happy. Best regards, Sabine

Bedømt til 1 ud af 5 stjerner

I ordered the dressing table 28th…

I ordered the dressing table 28th December- online said I would receive it within 3-5 days I have emailed several times as I still have not received this item

1. januar 2024
Dressingtableshop-logo

Besvarelse fra Dressingtableshop

We apologize for the inconvenience caused to you. Your goods have now arrived, we hope you enjoy them. Best regards, Sabine

Bedømt til 1 ud af 5 stjerner

Utterly appalled

Utterly appalled. Item is not as described or shown in image. Bulbs are not on correct length of wire to fit mirror. Drawer runners were bent. DO NOT BUY.

28. december 2023
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Besvarelse fra Dressingtableshop

We are sorry to hear that the goods did not meet your expectations. Customer service has already replied to you. Best regards, Sabine

Bedømt til 2 ud af 5 stjerner

Love this dressing table however it was…

Love this dressing table however it was very badly packaged and there was some damage to the boxes and the table itself

11. december 2023
Dressingtableshop-logo

Besvarelse fra Dressingtableshop

We are sorry to hear that your dressing table arrived damaged. We apologize for the inconvenience. Please contact our customer service so that we can offer you a satisfactory solution immediately. Your satisfaction is important to us. Thank you for your understanding. Best regards, Sabine

Bedømt til 2 ud af 5 stjerner

Mistakes made and damage

The desk itself is nice. My daughter is very pleased with it. It was also easy to build.
However only 2 of the 3 boxes were sent with the first order. Not knowing this at the time, we ended up with a half completed desk. The company somehow knew they had made a mistake as I got an email mid build to say they were resending the order, which resulted in a delay. From ordering to being able to complete the desk was approx 2 and a half weeks.
Two of the drawer bases were also broken. But as we did not want to wait yet another 2 weeks for replacements I have built it anyway

6. december 2023
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Besvarelse fra Dressingtableshop

We are pleased that your daughter is happy with the desk. If you need further support or would like replacement parts, we are happy to assist you. Thank you for your understanding & best regards, Sabine

Bedømt til 2 ud af 5 stjerner

Screws are made from a very poor…

Screws are made from a very poor material. Lost the head whilst screwing in and had to purchase new screws and other tools from elsewhere

7. december 2023
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Besvarelse fra Dressingtableshop

We apologize for the inconvenience and take your feedback seriously. We will check the quality of the screws provided to ensure such problems are avoided in the future. If you require further assistance or replacement parts, please let us know. Thank you for your understanding. Kind regards, Sabine

Bedømt til 5 ud af 5 stjerner

shipping was like 3/4 weeks

shipping was like 3/4 weeks. But overall everything was amazing. Happy with the dressing table. Got a builder to fix it as it was slightly complicated. All good tho

6. december 2023
Dressingtableshop-logo

Besvarelse fra Dressingtableshop

Thank you for your feedback. Thank you for your understanding and patience. Kind regards, Sabine

Bedømt til 1 ud af 5 stjerner

Terrible order

I today have received my Lilli dressing table and there are so many parts missing and extra parts that are not required. This is so disappointing and not acceptable. It is nothing short of a shambles. I await the company still to get back to me.

11. december 2023
Uopfordret anmeldelse
Dressingtableshop-logo

Besvarelse fra Dressingtableshop

Please provide us with the order details for your Lilli dressing table, including the order number and date of purchase, so that we can process your request efficiently and find a solution for the missing parts. We want to make sure that your problem is solved quickly and to your satisfaction. best regards, Sabine

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