Ordered doors which are clearly advertised as “3-5 day delivery”. Over a week later there is no response. I have called many times using the main phone line (supposedly Customer Services”), but simply... Se mere
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Se, hvad kunderne siger
Exceptionally pleased with service received from Door Station. Expert knowledge about the product lines made choosing the right product a breeze. Once order was placed, we were kept well informed of p... Se mere
Bought a bespoke oak door from Doorstation, online. Ordering process went very smoothly, all my queries were answered incredibly quickly by Dan and colleagues. After the predicted lead time (whi... Se mere
Very helpful service - Dan was able to provide some guidance on which doors would best fit some unusually sized frames and what work would be involved for the carpenter. They also accommodated a few... Se mere
Virksomhedsoplysninger
Om Door Station
Skrevet af virksomheden
Door Station is an online door supplier, offering internal and external doors at competitive prices. Door Station is able to supply door casings, architrave, skirting board and quality ironmongery – mostly with the option of being unfinished or pre-finished. We deliver anywhere in the UK and offer the best customer service in the industry.
Our team know the importance of stocking the best products and providing the best customer service. We have spent time sourcing quality products and are able to offer them to you at some of the best prices online. We believe your customer journey should be easy and stress free from start to finish. Our experience means we can help you find the right products to meet your needs.
Kontaktoplysninger
Unit 62, Zone 1 Deeside Ind. Park, Welsh Road, CH5 2LR, Chester, Storbritannien
- 01244893129
- customerservices@doorstation.co.uk
- doorstation.co.uk
4,2
God
324 anmeldelser
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Great Online Retailer & Customer Service
I can't recommend Door Station highly enough. Dan took us through various options and advised us on what would work and what wouldn't (we needed to shorten a couple). He also kept us up to date on delivery times. A very professional and solid company we will be using again
1. februar 2022
First class travel to the Door station.
Excellent service coupled with friendly and helpful assistance throughout.
Delivery was dealt with efficiently and with courtesy.
Great value and choice made my purchase a no brainier.
I have a return ticket for further bargains.
1. februar 2022
Very pleased
1. februar 2022
Very happy with your service.
I paid and ordered on line but subsequently found that it was out of stock. A refund was organised quickly and efficiently which was much appreciated.
22. december 2021
Great experience
The staff were very helpful and delivered as advised. Would certainly use again in future.
5. november 2021
Excellent customer service
Excellent customer service. My order was delivered very quickly and in perfect order. Would certainly buy from this company again.
4. oktober 2021
I ordered 2 doors beginning of…
I ordered 2 doors beginning of June,only one of them was in stock and was despatched straight away,Dan was very helpful he replied to my emails quickly when chasing my 2nd door with all the relevant information.Received my 2nd door on Friday as expected.Great service and quality doors.
4. september 2021
Excellent service and product knowledge.
25. august 2021
Great pre and after sales service
Cant fault the service and after service of Door station. Had issue with handle coming a little loose and got immediate response on how to tighten up along with pics. Great price and advice at purchase and fab comms after sale. Rare to find such good customer service before and after you handed over your money !
16. april 2021
Uopfordret anmeldelse
Eton oak veneer doors
I asked for my delivery to be deferred to fit in with the joiner. Doorstation arranged this and the doors arrived when expected.
They came direct from the supplier, unfortunately one of them was the wrong size. However, Dan was extremely helpful in resolving the problem - and collection and replacement took place fairly quickly.
Doorstation replied quickly to my phone call and emails; I would be happy to purchase from them again despite the initial problem. Pricing was competitive, the website was easy to use. Most importantly, the finished doors look great!
27. februar 2021
Impressed
Fast delivery ,by the weight,quality,, better communication on delivery would help , traffic delays 3 hours and no notification, .
26. februar 2021
Excellent service and communication.
21. februar 2021
Purchase of door
Easy to use website. Professional and efficient replies to queries which were dealt with effectively and within the timeframe. Thank you
21. december 2020
Excellent service and communication…
Excellent service and communication thank you :)
6. december 2020
Beautiful service and delivery time
Beautiful service and delivery time. Price was little higher than competitors but their service was top quality. Usually construction supply companies are worse to keep up with the delivery time. However Door Station were perfectly on time with delivery. Thanks guys. Keep up the good works.
28. oktober 2020
Uopfordret anmeldelse
Order two doors and have not received…
Order two doors and have not received them nearly two Weeks laters, with little or know communication about why.
26. september 2020
Uopfordret anmeldelse
Besvarelse fra Door Station
Hi Nathan
Thanks for shopping with us, and for taking the time to leave a review - we are obviously disappointed by this, however we are mostly confused...
- We have been in contact via email several times.
- The order was placed with a phone number 2 digits short - we emailed you to correct this.
- From there, we confirmed that delivery would be arranged for the following week.
- Transport then contacted you via text to arrange delivery, which was then received and signed for, as arranged.
- We have also attempted to contact you since you left this review but as yet have not heard back you.
Whilst we take full responsibility for any delay on products from our suppliers, it would appear that your review doesn't seem to be the fairest assessment of the course of events on this order.
We would very grateful if you would perhaps consider amending your review. Otherwise, we hope you enjoy your products and to do business with you again in the future.
Best wishes
Door Station
Very helpful service
Very helpful service - Dan was able to provide some guidance on which doors would best fit some unusually sized frames and what work would be involved for the carpenter. They also accommodated a few tweaks to the order and called to discuss further. All 9 doors, plus furniture, were delivered when advised and with care. Highly recommended.
21. september 2020
Uopfordret anmeldelse
I had the chance to deal with a sale…
I had the chance to deal with a sale rep name dan and he was excellent I told him what I was looking for and he did is research and was able to make it happen cant wait for my doors all the way her in Bermuda and he was very polite never got annoying not once with all my questions job well done
13. september 2020
Uopfordret anmeldelse
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