⭐⭐⭐⭐⭐ The food at Dookies Caribbean Grill completely blew me away. The jerk chicken was smoky and tender, the plantains were perfectly caramelised, and the curry goat was rich and full of flavour —... Se mere
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Se, hvad kunderne siger
Dookies Grill catered for my Mum's 70th birthday party. The food was delicious and service was excellent from start to finish. Shaun and the team are so easy to work with and were happy to answer a... Se mere
Dookies Grill! Wow wow wow! Thank you very much for delivering such an excellent, professional and tasty service for us yesterday. Our friends and family were very complimentary of you ! Thank... Se mere
Absolutely amazing experience with Dookies! The food was a hit from our food trial to our actually wedding day. Sean went above and beyond to not only ensure the food for our event was everything and... Se mere
Virksomhedsoplysninger
- Restaurantleverandør
- Madpakkeleverandør
- Leverandør af mad og drikke til catering
- Catering
- Madudbringning
- Mobil catering
Skrevet af virksomheden
We are a Contemporary and Creative Caribbean home-comfort food brand in London We aim to bring joy through authentic Caribbean home-cooked flavours combined with Jamaican music vibes to Corporate Office lunches, Birthday Parties, Catered Buffets and Street Food Festivals to all corners of London and beyond. We are a friendly, enthusiastic serving team with bags of personality dedicated to creating a memorable and enjoyable catering experience for you and your guests! We create authentic Caribbean dishes filled with flavours and colour, handcrafted using fresh ingredients. We pride ourselves on that. Our unit and our brand actually focus on using vibrant colours to create a real island restaurant feel and we cook everything fresh on site throughout the day.
Kontaktoplysninger
Storbritannien
- dookiesgrill.co.uk
Dookies Food Festival
Dookies attended our food festival and we had a great experience with them. Brilliant communication, very friendly, really professional. Everyone loved the food and we'd love to have them back at our next event!
27. september 2024
Uopfordret anmeldelse
AWFUL WEDDING SERVICE and after customer service!
Never in a million years did I think I would be writing this poor review for Dookies Grill and is frustrating and disappointing to say the least. Sean contacted us via the website 'Add To Event' for our wedding in August 2024.
He said he could cater for our 116 sit down guests with a fine dine service and what a disappointment! Original 'Taster session' was fine but he oversold and he and the team on our day despite months of communication/planning underdelivered ie Burnt starters, inconsistent portion sizes, changing our menu dramatically without informing us and more! It was embarrassing that both him and his wife/'chef ' Sadie could call that a successful service! Some guests took so long to be served from their colleges ages inexperienced staff and what they finally received was embarrassing! They were happy when our evening caterers were sharing their food spent so long communicating with them for them to not have listened! Would never recommend and Sean's attitude at the end was disgusting...exiting our WhatsApp group without any resolve!! EXPENSIVE for the tiny portion and food that wasn't a fine dining experience! Too much went wrong for me not to respond and we have so many negative guests feedback and photos. The odd thing going wrong is excusable but not the amount that went wrong and the POOR AFTER SERVICE from Sean massively has let him down!
Will NEVER recommend 'Dookies' and especially for sit down meal.
24. august 2024
Uopfordret anmeldelse
Besvarelse fra Dookies Caribbean Grill
Hi Rene,
We are sorry to hear from you that you were unsatisfied with the service we provided on your wedding day. We certainly did not expect this after receiving so many written / verbal compliments from your guests, family members, venue manager, wedding suppliers who ate the meal on the day, (even a hug from your mum after the meal was eaten!), after the event. But we pride ourselves on always being able to give a 5* service - this is reflected in our online reviews over the last 10 years in catering, we can assure you we take this feedback very seriously.
To give a balanced view here, on our side, we believe at the initial consultation, we were clear that your menu was fine dining, and although we have catered at several weddings over the years we are not a fine dining caterer (we do not advertise or represent ourselves as such) . But we offered to help as you recounted that you also had a bad experience previously with other caterers who were rude , expensive and substandard. We then provided a tasting session to receive your critique.Once we had your feedback, for the last 8 months, we attempted to support you, (many times over and above our standard services), including
- Spending time with you on multiple phone calls, face to face visits helping to walk you through the process and support you leading up to it.
- Purchasing and Providing you with our own glass dispensers for the drinks you were planning to serve to your guests at our own cost.
- Purchasing water containers for you for your drinks to use at our own cost
- Providing you with a whatsapp group to allow you to share ideas, comments for the entire 8 months of planning at no cost.
- Despite our reservations on limited serving time, delivering your requested 3 course menu to more than 100 people in 1.5 hours to help fit in with the rest of the schedule despite being given at least 45 mins less than a recommended serving time for a 3 course menu.
- We also added 2 other waiting staff FOC (12 staff in total) to help deliver to that tight schedule and Increased the length of hours for our porter to ensure the kitchen was clear for your new caterer who was joining at 8pm (within 1 hour of service)
On the day we served every single guest 3 courses, exactly within the time you requested (verified by the wedding planner) and almost every single plate was empty whilst we cleared the food. Based on this and that we did not receive any complaints to that effect during service, I would like to believe largely people enjoyed the food and perhaps only a small sample size did not. You also mentioned that the guests mainly enjoyed the second caterer who provided a hearty buffet. I think perhaps this played a part in the unsatisfactory meal from some guests who preferred that style of hearty food better. It was very different from the miniature, fine dining options that we were requested to serve.
However, in summary, we again apologise that you were unhappy with our services, we made every effort to provide exactly what you wanted. That said, on our side, as a gesture of goodwill we would like to offer you and your groom Tyrone a 10% refund. This comes at significant expense to us and further exceeds the original budget, but we believe that if it gives you and your partner some type of relief and peace for you to move on from this and be able to enjoy your marriage then it is worth it. I will also share this in an email.
Best regards
Sean
we had an amazing experience with…Dookies
we had an amazing experience with Dookies, at my BBQ Birthday party organised by my wife, We had great service exceptional food, great quality and wonderful people.
31. august 2024
Uopfordret anmeldelse
I went to a wedding a couple of weeks…
I went to a wedding a couple of weeks ago, which was absolutely stunning. The decorations, the organisation. . . Everything was on point. . . . Until the food.
It saddens me to write this, but the food was a huge disappointment. They get two stars for showing up.
The salmon starter was burnt, the carrots were unpeeled and hard, the service was slow, they gave the wrong desserts and staff incorrectly told us they were giving us one thing and it was something else. Thank God I don't have any allergies.
They not only over promised and under delivered, but they refuse to hold their hands up and take responsibility for their errors. Such a shame that a beautiful wedding had them as caterers. They went off menu and doing what they like in the end.
After what I experienced and saw. I can't recommend.
24. august 2024
Uopfordret anmeldelse
Fantastic food
Fantastic food. Dookies catered at our wedding and it was 10/10. All our guests have been raving about the food!! Thank you so much. We loved it all. Sean and team are lovely
20. juli 2024
Uopfordret anmeldelse
Dookies helped make our wedding day special!
So, my now wife and I wanted a West Indian food truck for our "festival" themed wedding event and came across Dookies. From the very start Sean was amazing - very responsive, informative and helpful to our needs. We had a very last min change of venue which was a huge problem for us but again Dookies were very accommodating and pivoted to our new venue! We had a very special wedding day and Dookies played a HUGE role in that. All 150 guests said the food and service was unreal including half our family (who are of Caribbean decent and usually the harshest critics!). I cannot recommend Sean and his team any more. We will definitely be using them/recommending them for future events. Our wedding venue have even added them to their preferred supplier list and offering it as an option to their packages. 5 stars!!
20. juli 2024
Uopfordret anmeldelse
Summer event with Dookies Grill
We used Dookies Grill to provide hospitality for our summer rooftop event. They provided a great selection of delicious Caribbean food with everything presented beautifully
The food and drinks were definitely the highlight of our evening and enjoyed by everyone.
Thank you!!
18. juli 2024
Uopfordret anmeldelse
Amazing experience and great service!
We hired Dookies Grill for our company event, and the food was to die for! Everyone at the event was happy with the food and we, as a company, couldn't have been more happy to work with them and Sean. Super friendly, flexible with what we needed and incredibly helpful! I would definitely recommend :)
23. juni 2024
Uopfordret anmeldelse
We used Dookies Grill at our Big Summer…
We used Dookies Grill at our Big Summer Festival and they were a huge success! Their delicious Caribbean food was so popular and the team are so friendly to work with. Looking forward to our next event together, I'd recommend them highly!
23. juni 2024
Uopfordret anmeldelse
Delicious!
They catered our company fun day and it's honestly the best jerk I've ever tasted
23. juni 2024
Uopfordret anmeldelse
The most amazing food!
I highly recommend Dookies Grill! We booked them for my mums 60th and they were incredible. Sean came to our house when we booked to discuss the plans in person and check we had space for the van, this really helped us and took the pressure of my mum. When the day arrived the team arrived nice and early with plenty of time to set up. They began serving dead on the time we had requested and were great with our guests. The food was incredible and I would not be able to explain in words just how fantastic and flavourful it was. Every single guest raved and raved out the food and lots of them took plates home! We have food left over which we will be eating every day for dinner because it just never gets boring. The staff were polite and professional and gave hearty portions. People went back for several more servings because the food was just that good! I highly recommend Dookies Grill. Thanks Sean, Mercedes and your whole team you guys are amazing!
8. juni 2024
Uopfordret anmeldelse
Excellent catering from Dookies Grill
Dookies Grill attended Norway's National Day celebration in Southwark Park as one of several food outlets, they were very popular with our guests and served up great tasty food, highly recommended!
17. maj 2024
Uopfordret anmeldelse
Can't recommend enough
Dookie's Grill catered our work Christmas party and it went down a treat! Delicious food and great communication from the team. Hope to book with them again soon!
12. december 2023
Uopfordret anmeldelse
The food was excellent
The food was excellent
We used Dookies for our Southwark Care Celebration.
Service as a whole was great with good communication.
Would use again.
24. november 2023
Uopfordret anmeldelse
Dookies at Newday Youth Festival
Dookies set up camp at our 5 day Youth Festival this year and were very well received by the young people and volunteers alike. From open to close they served flavoursome food non-stop! hoping to have them back with us for 2024!
31. juli 2023
Uopfordret anmeldelse
Great service, incredible food.
Booked Dookie's for a birthday party recently and couldn't be happier with the experience! Communication was excellent in the build up to the event and the feedback on the food was incredible across the board. Would certainly book the team again!
17. november 2023
Uopfordret anmeldelse
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