Unser Shop hatte das Problem, dass viele meiner Produkte über die normale Suche von JTL nicht gefunden wurden. Obwohl die Artikel vorhanden waren, wurden keine Treffer angezeigt. Dank Doofinder w... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Nederlandse wetgeving Google ondernemersplein.overheid wetten-en-regels/verkoop-per-telefoon-telemarketing/#wetswijzigingen Wanneer is telemarketing wel toegestaan? Telemarketing mag wel... Se mere
Vandaag voor de tweede keer door hun gebeld. Ze (Eva) liet me een demo zien van een andere gebruiker en daar werkte het dus gewoon niet. Dit had ze zelf nog niet in de gaten. Het lag niet aan hun zei... Se mere
Sehr umfassendes Tool! Wir nutzen Doofinder erst seit einigen Wochen. Der Einstieg war super, Frau Kucinski begleitete uns während des ganzen Onboarding Prozesses, im Notfall war der Support schnell... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Doofinder is the AI-powered Search & Discovery platform built for eCommerce. We help online shoppers find what they want, discover what they didn't know they wanted, and get from the first click to checkout with less friction. For the business, that translates into more sales, more data, better conversion. Over 10,000 stores use Doofinder today, including SMEG, HP, Crocs, Blue Banana and Freshly Cosmetics. The platform brings together five pieces that work off the same data: AI Search that understands intent rather than just matching keywords, across text, voice, image and natural language. An AI Assistant that lets shoppers have an actual conversation with the store, ask questions like "what do I need for my first yoga class at home", and buy without ever leaving the chat. Product recommendations that adapt across the home page, product pages, categories and cart. Category Merchandising that reorders your collection pages automatically based on your own rules (stock, margin, brand priority, behaviour). Advanced insights and analytics that tell you what people searched for, what they didn't find, and where you're losing sales. Conversational commerce is where most of our clients see the biggest shift. Questions that used to end in zero results or sit unanswered in a support inbox at 11pm now close sales. You get insights you weren't collecting before: the exact words customers use, the objections they raise, the gaps in your catalogue. Setup is where we differ from the enterprise side of the category. Doofinder installs on Shopify, Magento, WooCommerce, PrestaShop and 30+ other platforms without a dev project behind it. Most clients are up and running in hours, not weeks. We've been specialised in eCommerce search for more than a decade, we're a G2 Leader in the category, and our clients report an average 20% lift in sales. We read every review on this profile. If something hasn't gone well, send us a message and we'll try to sort it out.
Kontaktoplysninger
C. de Cronos, 63, San Blas-Canillejas, 28002, Madrid, Spanien
- 919618359
- doofinder.com
3,8
God
537 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 56 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very positive experience from the very…
Very positive experience from the very first interview stage. Patricio Gutierrez Bilbao was professional, friendly, and highly engaging throughout the conversation, creating a comfortable and motivating atmosphere. He represented Doofinder in an excellent way, sharing clear insights about the company, the role, and the culture. A great first impression overall.
24. april 2026
Uopfordret anmeldelse
Powerful Search and an Even Better Team Behind ItWe’ve had a great experience using…
We’ve had a great experience using Doofinder for Spouse-ly’s search functionality. As a multi-vendor marketplace, search is a critical part of helping customers quickly discover products across many different shops, and Doofinder has made that process seamless and intuitive.
The platform itself is powerful and easy to work with. It delivers fast, accurate results and has features that allow us to better surface vendor products, improve product discovery, and create a smoother overall shopping experience for our community. It’s been a strong addition to our tech stack as we continue to grow.
What truly stands out, though, is the team behind Doofinder. They’ve consistently been responsive, supportive, and genuinely invested in helping us succeed. Whether we’ve had questions, needed troubleshooting, or wanted to optimize performance, their team has been there every step of the way.
Overall, Doofinder has been a valuable partner for Spouse-ly, and we would absolutely recommend it to any growing marketplace or e-commerce brand looking to enhance their search experience.
23. april 2026
Uopfordret anmeldelse
Perfekt für Shopware-Nutzer und Agenturen
Doofinder ist für uns als Shopware Agentur eine perfekte Lösung.
Wir können alle Einstellungen selbständig setzen und für unsere Kunden die Suche und die Anzeige der Suche ohne Eingreifen des Supports individuell anpassen. Wir sind daher begeistert und können unseren Kunden die Nutzung von Doofinder sehr empfehlen.
23. april 2026
Uopfordret anmeldelse
Utilizzo Doofinder da anni
Utilizzo Doofinder da anni, il team è sempre molto disponibile. I prodotti offerti sono molto validi e l’assistenza è ottima. Consiglio.
1. januar 2026
Uopfordret anmeldelse
Utilizzo Doofinder da piu di 6 anni
Utilizzo Doofinder da piu di 6 anni, per me il prodotto è ottimo e l'assistenza è sempre molto disponibile! Consiglio.
2. april 2026
Uopfordret anmeldelse
Innovatief programma en ik ontvang…
Innovatief programma en ik ontvang altijd snelle en duidelijke support van Jort, zowel bij de implementatie als vervolgvragen
3. april 2026
Uopfordret anmeldelse
Besvarelse fra Doofinder
Dank, Renzo. Eerlijk: dit soort berichten doen gewoon goed. Zo willen we werken, en ik zorg dat Jort het hoort. Mocht er onderweg iets opkomen, u weet ons te vinden. Veel succes met het programma.
— Customer Experience Lead, Doofinder.
Tuig blijft bellen
Blijven bellen, om gek van te worden.
Heb in Januari al aangegeven geen interesse te hebben maar blijkbaar kan ik niet uit hun systeem
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Doofinder
Als u in januari heeft aangegeven geen interesse te hebben, dan had uw gegevens op dat moment uit onze belcampagnes moeten verdwijnen — dat is er duidelijk niet gebeurd, en er is dus iets misgegaan aan onze kant. We vragen deze week uw contactgegevens op via Trustpilot, zodat we u kunnen verwijderen en intern kunnen nakijken waar dit is misgelopen. Mijn excuses voor de ervaring die u heeft gehad.
— Customer Experience Lead, Doofinder
Je travaille dans le secteur du eCommerce (Jouet)
Je travaille dans le secteur du eCommerce depuis plus de 10 ans et je pense que Doofinder est l’un de ces SaaS que je considère indispensables pour pouvoir mesurer, obtenir des insights clients et surtout connaître le retour qu’il génère à un coût raisonnable. Et surtout, il apporte de la valeur au business.
L’onboarding est simple, avec un accompagnement de Customer Success de grande qualité, qui vous aide à tirer le meilleur parti du moteur de recherche.
Aujourd’hui, avec l’amélioration et l’intégration de l’assistant d’IA dans la recherche, cela apporte une connaissance du client vraiment impressionnante.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Doofinder
Merci, Pau. Venant de quelqu'un qui connaît le secteur depuis dix ans, ça a du poids. Bonne continuation avec la boutique.
— Customer Experience Lead, Doofinder
Zeer opdringerig!
Zeer opdringerig!
Deze gasten blijven lastig vallen en zijn zeer opdringerig. Ze nemen geen genoegen met nee als antwoord. Als je een product op deze vervelende manier aan de man wilt brengen kun je vraagtekens plaatsen bij de service en kwaliteit van hun product.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Doofinder
Pushing past a no isn't how we operate, and the pattern behind reviews like yours is something we've already flagged internally. What follows from that is on us, and it'll be proportional to what's been happening ,not a line in a reply here. Sorry for the experience you've had with us.
— Customer Experience Lead, Doofinder
Spammy, Scam Calls
Just called us up. Told my colleague they were Woocommerce. My colleague checked with me, I said confirm that they are actually Woocommerce as we get a lot of spam calls. They confirmed that they were Woocommerce. They said yes.
They were transferred to me, I asked if they were actually Woocommerce. They said yes. They did this song and dance about search bars and when it came down to it, they said sign up at Doofinder. I went to their site and then said, this is not a Woocommerce site.
Suddenly they were a "partner" of Woocommerce and not woocommerce.
Wouldn't trust these people as far as I can throw them.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Doofinder
Doofinder is an independent product, not WooCommerce and not owned by WooCommerce . We have an official module available for WooCommerce stores, and that's the extent of the relationship. Introducing a call any other way isn't something we're okay with, and it's not how our sales team should operate.
We'll review this internally, and thank you for calling it out.
— Customer Experience Lead, Doofinder
Zeer opdringerige en onvriendelijke…
Zeer opdringerige en onvriendelijke verkoopmedewerker die geen nee accepteert. Meermaals aangegeven geen interesse te hebben, maar hij/zij blijft bellen.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Doofinder
Blijven bellen nadat iemand meerdere keren duidelijk nee heeft gezegd, dat is geen manier waarop wij willen dat ons commerciële team werkt. We kijken hier intern naar, en bedankt dat u het heeft gemeld.
— Customer Experience Lead, Doofinder
Zeer opdringerig
Zeer opdringerig! Dan moet u nu even gelijk op onze website kijken en kunt u het daarna heel makkelijk op uw eigen website implementeren. Als je vraagt waar ze voor staan, dan wordt een riedeltje opgedreund, maar men wil het liefste dat jij het direct op je website implementeert. Dan kunt u dat nu gelijk doen. Nou nee... want ik wil weten waar ik aan begin. Waar staat dit bedrijf voor, wat zijn de ervaringen van andere gebruikers en wat zijn de kosten en hoe kan ik eventueel de proefperiode annuleren. Wat de kosten zijn? Daar heb ik ze niet over gehoord. Wel over een proefperiode van 14 dagen. Als een bedrijf uit zichzelf niet transparant is, dan ga ik niet in zee.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Doofinder
Asking what a company does, what it costs, and how to cancel before signing up is the baseline, not a difficult request, and you shouldn't have to push for any of it. How our team paces a first call is something we'll look at internally. Thank you for spelling it out this clearly.
— Customer Experience Lead, Doofinder
Let down for the second time in a month…
For the second time in a month I have been really let down by their support team. It is really atrocious - be prepared to go days with a broken site search if you use Doofinder.
On this occasion the search bar stopped working because I had apparently exhausted my quota - the app told me I was on the free plan despite being a $61 / month paid user and they cut off the search functionality.
I contacted support but all I got were messages (likely AI) telling me someone was looking into it. This really isn't a difficult issue to solve - it's an obvious error on Doofinder's side. But it has been left over 24 hours now, during which time we've spent marketing budget towards website users who cannot use our site search.
Last time we had to wait 3 full days to resolve a simple issue that broke our entire site search. I recommend looking elsewhere.
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Doofinder
Hi Thomas, I've emailed you directly. Won't repeat it all here, but the short version: you have my address if anything breaks again, and I'd rather handle this between us than in a reply thread.
Sorry about this
-- Head of Marketing at Doofinder
Servizio ora ottimizzato
Abbiamo attivato Doofinder per migliorare la ricerca sul nostro e-commerce. Inizialmente abbiamo riscontrato un problema tecnico legato al feed prodotti, che impediva la corretta indicizzazione delle varianti e limitava la visibilità di alcuni prodotti.
Grazie al supporto del team tecnico, in particolare Gabriela, il feed è stato corretto e la barra di ricerca ora funziona perfettamente. Apprezziamo anche la disponibilità commerciale, che ci ha permesso di ottenere un mese gratuito per recuperare pienamente i benefici del servizio.
Siamo soddisfatti della risoluzione e della professionalità dimostrata, e confidiamo che il servizio continui a funzionare correttamente.
16. marts 2026
Uopfordret anmeldelse
496% COST INCREASE
496% COST INCREASE - AVOID AT ALL COSTS
I have been a customer of Doofinder since 2021. When I signed up, we agreed a €25 per month price for the lifetime of the contract.
Without consultation, they increased the price to €149 per month — a 496% increase. My usage would actually qualify for their €49 plan, yet they still placed me on the €149 subscription.
When I challenged the increase, Doofinder responded by saying they could no longer meet my expectations, even though my expectations have not changed since the beginning.
Early customers supported this company but it now seems like greed has replaced loyalty.
I also submitted a GDPR data request, which they have failed to comply with.
Based on my experience, I cannot recommend this company in any way.
4. marts 2026
Uopfordret anmeldelse
Wir nutzen Doofinder seit geraumer Zeit…
Wir nutzen Doofinder seit geraumer Zeit und sind mit der Suche auch grundsätzlich zufrieden. Um Doofinder optimal zu integrieren haben wir mittlerweile auch eine Menge Geld investiert.
Nun reicht unser Abfragekontingent im Businessplan nicht mehr aus. Man hat keine Möglichkeit im Portal zu erweitern. Vom Support bekommt man automatische Antworten, dass die Support-Mailadresse nicht aktuell ist (gibt aber auch keine andere Adresse). Anfragen über das Portal werden vollständig ignoriert.
Irgendwann meldet sich mal jemand ... dem Antwortet man ... und bekommt prompt wieder die Antwort die Adresse wäre nicht mehr da. Derjenige meldet sich dann aber doch irgendwann zurück. Eine Lösung gibt es aber nicht. Es wird überhaupt nicht auf das Thema eingegangen. Das die Suche nicht mehr funktioniert interessiert dort niemanden.
Kurzum - wir haben nun gekündigt weil das keine langfristige Lösung ist. Für kleine Shops mag es gut gehen aber für langfristig größere Projekte ist doofinder nicht professionell genug.
16. februar 2026
Uopfordret anmeldelse
Opdringerige verkoper die geen…
Opdringerige verkoper die geen vooronderzoek doet, en blijkbaar de administratie niet op orde heeft. Bedrijf probeert volgens mij elk jaar wel te bellen maar weet niet wat ze de vorige keer hebben besproken. Ook beweerde de persoon problemen te hebben gezien met de zoekmachine die er vorig jaar ook waren, maar surprise surprise, we hebben een andere zoekmachine ;-)
23. januar 2026
Uopfordret anmeldelse
Personale sempre attento alle necessità…
Personale sempre attento alle necessità del cliente. Ho acquistato da loro più volte e l’ho sempre consigliato. Prodotti top. Riacquisterò sicuramente
21. januar 2026
Uopfordret anmeldelse
The company changed the plan without…
The company changed the plan without consultation, raised the price by 250%, and charged it to the card.
It's better to choose something else.
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Doofinder
Hi,
Thanks a lot for your message, and first of all, we’re sorry if the update caught you off guard.
This isn’t just a price change: it’s a product upgrade. The new plan includes more requests and new tools like Recommendations and Quiz, now built into the same package. These were premium add-ons before, now they’re part of the value we offer by default.
We did send several communications ahead of time, but we completely understand that it may have slipped through.
This kind of change is not common.We've made it to reflect the evolution of Doofinder as a platform, and we’ll keep focusing on helping you sell more with powerful, easy-to-use features.
Thanks again for your trust so far, we’d love to have you back when the time feels right.
The Doofinder Team
Mejora claramente la experiencia de…
Mejora claramente la experiencia de búsqueda y las ventas
3. juli 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.