DonorPerfect Anmeldelser 454

Impressive platform and it sounded easy and clear. As we were signing up and reading our agreement we realized more questions were in order and PayPal, if used would have to be manually entered in to the system. This adds some cost to using Donor Perfect and another detail when clarified had to be added so our cost went up a little more. We still think we’ll benefit from your product and look forward to getting it set up.

Mixed on communication from the organization. I feel like kind of a mess.

James Mann has been amazing! From our first phone call to becoming a DonorPerfect customer, he has been there to help and guide through the process.
Nikki reached out immediately to set up our first call.

Thank you

The information provided was clear and concise. The product is what we need.

My onboarding Specialist, Michael Carboni granted me with access to The DonorPerfect platform on the same day of our kickoff meeting. My Sales Contact, Andrew Shaw was very prompt with answering all my questions! Thank you both for your professionalism and assistance!

She knew what she was talking about and was excited about having me here!

Great response, clear process, very easy to deal with and get the ball rolling on implementation.

Andrew was very patient and made sure everyone's questions were answered to their satisfaction. Our Board members asked lots of detailed questions and he was patient in explaining how the database operates.

Signing up and getting started has been incredibly painful. We want and need to get started ASAP and are very frustrated with all the hoops that are required to jump through in order to actually get a username and password and get moving.

Suzanne G was very helpful as a good listener as to what our non profit is all about and how we would be needing and using the tools available through DonorPerfect.

After reading the instructions it did exactly what it said it would do.

At first I was frustrated that I could not just jump in and get started inputting my data right away, but I think they way you have it laid out sets us up for a smoother, more successful transition

All the people i have talked to have been very patient and have explained everything so that i can understand it all.

Outstanding customer service so far - prompt, energetic, engaging, great follow through. We are very excited to be joining the DPO family!!

I'm just learning the platform so this comes from that point of view. the training videos went a little to fast and were a bit too busy and seemed to be geared for children. I had to pause the video to read the content because it went so quickly. Not horrible but... Otherwise so far so good. I really appreciate the fact that you offer webinars to help newbies with the learning curve.

Though we've only begun the onboarding process, everyone I've worked with at Donor Perfect has been extremely helpful!

I had several questions related to our being able to continue using our current online giving platforms or not, which was clearly answered by the Donor Perfect rep. I feel confident going into the training time, that I will be listened to, and clear answers and direction given when I need it!
thank you

Suzanne Gildea was an excellent person to have as Hands to the Future consultant with onboarding.

H2TF is a new nonprofit and we had to take time to learn what was best for our organization now and as we continue to grow.

Suzanne was attentive to details and answered questions. We are excited to be a part of the DonorPerfect network.

Suzanne my sales consultant was great, process has been smooth. Only thing I would comment on is the initial payment process. IT is a little confusing and I ended up with a second balance of $1.44 I had to pay separately because I didnt add something right. A direct link with the invoice cost already populated would be nice but thats nitpicking. So far so great.

Fast, efficient, cheerful, effective, knowledgeable.