DOMNO. Anmeldelser 

711
TrustScore 4.5 ud af 5

4,6

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

This was my first time buying from DOMNO, and honestly, I was pleasantly surprised. It arrived quickly and in perfect condition. As soon as I saw the bracelet, I could tell it was great quality. I’ll... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Been buying from domno recently and these pieces have really been able to elevate my jewellery game. I’ve always struggled to find pieces that quite fit my style and taste but some how all their items... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Mi experiencia con Domno ha sido muy buena. Hice un pedido aprovechando la oferta que tenían de obtener 7 piezas por 110€. La calidad y el diseño de las joyas es genial, el único problema que encue... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Just ordered my first order from here and I’m really excited about it, have heard many good reviews from my mates and this is gonna be a game changer in my day to day styling. The customer service is... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Smykkeforretning
  2. Tøjbutik

Skrevet af virksomheden

WELCOME TO DOMNO. We run on good energy, community and a love for the process - always with the goal of helping you find pieces that speak to you 🗣️ What began as Domno Vintage, selling one-off vintage finds, has evolved into our own jewellery line as well as an ever growing collection of graphic tees, with new products always pending 🚀 We have now officially rebranded to DOMNO. and have now stopped selling vintage clothing completely!


Kontaktoplysninger

  • Unit 5, Precision 4 Business Park, Styles Close, ME10 3FZ, Sittingbourne, Storbritannien

  • hi@domno.com
  • domno.com

4,6

Fremragende

TrustScore 4.5 ud af 5

711 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 75 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,6

Alle anmeldelser

(711)

86 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

I ordered a mystery box worth 80 pounds…

I ordered a mystery box worth 80 pounds and a mystery item, I got a dirty blue adidas fleece and got a light blue pair of shorts that did not go and had a few brown stains the top size wasn't correct and the jewellery was very small and really thin it didn't look like it was worth anything and I was expecting to he styled nicely then for that to show up at my door I had a shock when opening it

16. december 2024
Uopfordret anmeldelse
DOMNO.-logo

Besvarelse fra DOMNO.

Hi Junior,

Really sorry to hear you weren't happy with your box. As you know, we just reached out to you asking how we can help. We rarely get our mystery boxes wrong, so this is surprising when it does happen and we want to do everything to make it right.

Please go ahead and ship the box back, and we'll exchange it with items you're more excited about. We're looking forward to getting your style just right.

Thanks,
Dom

Bedømt til 5 ud af 5 stjerner

Amazing

Amazing customer service, quick shipping, and really high quality jewelry for a great price. Can't recommend them enough!

5. december 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Got my hoodie this morning

Got my hoodie this morning, fantastic condition. Arrived just 48 hours after ordering, can't complain at all really good service all round

25. juni 2024
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Broken jacket, overpriced for what you get…

Bought a mystery box worth 160 pounds and paid extra for delivery. Package was a day late, the Nike jacket that came in my box had a faulty zip and broke as I put it on for the first time. T shirt was oddly stretched around the neck area. The only thing I liked in my box was the hoodie and jeans. But for the price I paid all in all I believe I lost out in a lot of money here.

20. november 2024
Uopfordret anmeldelse
DOMNO.-logo

Besvarelse fra DOMNO.

Hi Xander,

As you know I reached out to you as soon as you posted this and you'll be shipping the items you didn't like back. This rarely happens so when it does we like to make things right as soon as possible.

Will be sending you replacements out asap :)

Thanks!
Dom

Bedømt til 5 ud af 5 stjerner

I've placed orders twice so far

I've placed orders twice so far, and I've been amazed by the mystery outfits. Both times, I received top-notch Nike and Ralph Lauren pieces which i wear all the time .The customer service has been exceptional too!

20. juni 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

A downhill experience over time

I have been a customer of Domno Vintage for many years and it is very disappointing that it has gotten to the point where I feel compelled to write this review.
I used to buy garments that I would select myself from the website, and I had several positive experiences. Prices were fair and delivery was of a high standard, it became my go to website to view and purchase vintage clothing with some decent discounts on offer through the loyalty scheme too.

When the mystery boxes became an option I was excited to try them and I signed up for premium mystery box subscription service. The first box arrived and the items were decent, I was hoping for clothes that were nicer but they fit and they were fairly suited to my style profile. One of the items of clothing, a pair of jeans didn't fit me so I returned them with some more detail regarding sizing preferences. I received one more mystery box around the same time as the replacement trousers. The second mystery box was less satisfactory than the first one in terms of standard of clothing, which led to me cancelling the subscription. There were also a pair of trousers in the second box that again were too small, so another return had to be done.

The replacement pair of trousers I received for my first return again did not fit. Thankfully the replacement for the second return did fit and matched my style profile. I have had to return three different pairs of trousers over the last few months as they have repeatedly not fit me despite specific sizing preferences being provided. There was also a significant period of time that passed up until earlier this month where I heard nothing regarding my replacement garment, and upon investigating by messaging the Instagram page I was informed that they had forgotten to send me my replacement.

The most frustrating part of this process, has been the repeated mislabelling of parcels resulting in me being charged €35+ of completely unnecessary customs charges (a conversation with a local postal office worker revealed if the parcels are labelled correctly that custom charges are not necessary for replacement items of clothing as they are not new transactions). I made an effort to communicate this with them after the 3rd charge and was told that the message had been passed on to Dom, the person in charge I assume. This evening I had to pay my 4th unnecessary customs charge for a t-shirt, when what I originally (~5 months ago) wanted was trousers.

Overall a thoroughly dissatisfying experience with a company I will be avoiding from here on out. The problems were all avoidable and although the customer service displayed by one employee Mia was without fault, a very careless way of going about business leading to this bad review.

TLDR - Mystery boxes poor, replacement garments mislabelled leading to unnecessary customs charges, replacement garment apparently forgotten about before inquiry, ignored requests to label packages correctly.
Avoid if you want a reliable, straightforward purchasing experience.

18. april 2024
Uopfordret anmeldelse
DOMNO.-logo

Besvarelse fra DOMNO.

Hi Jack,

Thank you for your detailed feedback and years of loyalty to Domno Vintage. I deeply apologise for the issues you've experienced with our mystery boxes, the recurring customs charges, and the delayed replacement jeans.

These problems should never have occurred, and we take full responsibility.

We've since added changes to our replacements to prevent future customs charges. Your issue with jeans sizing has also made us reassess our jeans purchasing for the boxes and so this hopefully won't happen going forward.

We value the trust you've placed in us over the years and hope to have the opportunity to regain it again.

Thanks,
Dom

Bedømt til 5 ud af 5 stjerner

amazing!

it was awesome all the clothing came in amazing the shipping was good and the quality is even better i also love the smell of the sweater i got loll

9. august 2024
Bedømt til 4 ud af 5 stjerner

Really cool :)

I really loved the selection and the clearance sales they have; the customer service is pretty great but took a few for them to respond. It might be time zone differences and working hours, but overall it’s great. I wouldn’t recommend the mystery boxes from other reviews—so just buy your fit if you’re looking for something specific.

31. juli 2024
Bedømt til 5 ud af 5 stjerner

Domno Vintage …

Domno vintage has an excellent selection of vintage and pre loved clothing, organised and near the website is very easy to manouvere, and has neat little sub categories for each decade leading back to 70s which is quite impressive. Dom, the owner was also quite kind to reach out to me by email and conducted a product review via zoom and was such a lovely fella. 5/5 Domno

22. juli 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

trousers and a mystery box

Ordered some trousers and a mystery box. The trousers were perfect as displayed but the mystery box was kind of lacking. I emailed them asking about it and they told me to exchange it with a note inside. I did that and when I got it back it was some fireeeee. Will definitely be getting more stuff from here. Customer service is on point

5. juli 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Failed to mention a hole in the item.

Failed to mention a hole in the item.

19. juni 2024
DOMNO.-logo

Besvarelse fra DOMNO.

Hi Tj,

So sorry to hear this. We spend a lot of time making sure to photograph and mention any marks our tiems may have but clearly missed this. If you want to send us an email and we'll get this sorted for you with a partial refund or you can ship them back to us :)

Thanks,
Dom

Bedømt til 1 ud af 5 stjerner

The jacket colours are different to the…

The jacket colours are different to the pic and stains all over it. £45 for a jacket that was probably £45 new many years ago, crap condition

21. juni 2024
DOMNO.-logo

Besvarelse fra DOMNO.

Hi Joz,

Sorry you're not happy with the jacket you ordered. It was a Nike piece for them early 90s and we did photograph marks. If you'd like to ship it back that's completely fine - make sure to shoot us an email.

Thanks,
Dom

Bedømt til 2 ud af 5 stjerner

Terrible packaging and shipping

Terrible packaging and shipping. Not handled with care or thought. Hat is mangled after being in an envelope. Why not just use a box?

19. juni 2024
DOMNO.-logo

Besvarelse fra DOMNO.

Hi Tilghman,

Appreciate the feedback, we will going forward pack our caps in boxes instead of our packing bags.

Thanks,
Dom

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere