Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

🌟🌟🌟🌟🌟 Outstanding Service from an Amazing Team! Katie Dawes and Sam Williams at DNA Financial Solutions were absolutely incredible throughout our purchase journey. They truly got us out... Se mere

Bedømt til 5 ud af 5 stjerner

The DNAfit kit arrived really quickly and instructions were easy to follow. I received my results much quicker than expected and there were lots of dietary, health and fitness insights that I will use... Se mere

Bedømt til 1 ud af 5 stjerner

The app is useless. The interface is terrible and requires you to re-log in after each click in a different section. They charge you an outlandish fee for recipes that you can find by searching on Pin... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

If you are trying to lose weight or just stay healthy DNAFit is a defo right move for you. It gives a detailed report which I personally used to adjust my daily diet, knowing what exactly good or bad... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Fitness- og ernæringstjeneste

Oplysningerne kommer fra forskellige eksterne kilder

DNAfit is revolutionising the way we think about health, fitness and nutrition. We reveal the power of personal genetics to help everyone unlock their human potential, on the most personalised level possible. Taken at home (or anywhere), our simple saliva is an easy way to discover your health, fitness and nutrigenetic profile, using the very latest in genetic technology and research – opening up a new world of truly personalised workouts, meal plans and wellbeing, whatever your goal. As the leading global consumer brand for fitness and nutrigenetics, our reach is underpinned by a network of qualified fitness and nutrition professionals, independent and major gym chains, international distributors and professional sports clubs. From our base in London, UK, we’re changing the industry one sample at a time.


Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

3 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 4 ud af 5 stjerner

Great DNA experience!

I found the entire DNAfit experience interesting and providing a comprehensive overview of concerns pertaining to the way my body works. The process was very easy and fast, the consultation was my favourite part since you’re able to ask questions and the responses are personalised. Recommended for those who want to learn more about their overall health.

5. april 2022
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

The insights provided are valuble

Great service!

I like how the reports are laid out and the additional insights I gained from my 23andme data. However, if I knew from the beginning that 23andme data is not enough for complete report, I would’ve done the test directly with Dnafit. The dietitian appointment was very helpful for me in interpreting the reports.

All in all, I’m very happy with experience. I hope the app can be improved so you don’t have to sign in everytime you sign in.

26. august 2022
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Very similar to the scam service

The product does not work, the money is not returned for more than 6 months. Every time they come up with new incredible stories. Very similar to the scam service. I don't recommend it.

17. august 2022
DNAfit-logo

Besvarelse fra DNAfit

Hi,

Thank you for your honest feedback on DNAfit.

If you could please reach out to complaints@prenetics.com with your details our team can ensure that the you receive support and so we can learn more about your experience to ensure this is resolved to your satisfaction.

Bedømt til 1 ud af 5 stjerner

Extremely underwhelmed

I extracted my DNA data from 23andme to use on DNAfit and I was extremely underwhelmed by the information that I was provided.

Before my reports were created by DNAfit, I informed them that my main goal was gaining muscle. This was one of the options that they ask you to choose when wanting you to identify your main motivation. Upon assessing my results, there was no information provided that would help me in achieving my stated goal. However, if you want them to create a muscle building training plan to suit your specific DNA type, they want you to pay an additional £49 per month, for 3 months.

The data is nicely presented and fairly easy to understand. However, there were quite a few inconsistencies between viewing your results on the app and on the website. For example, on the app it states that my muscle mass predisposition cannot be calculated and the reason given is as follows:

'DNAfit requires 4 SNPs to calculate your unique
genetic profile for muscle mass. 23andMe does
not analyse these SNPs, so we could not calculate your
DNAfit score. If you are interested in discovering your
complete genetic profile for muscle mass get DNAfit
today at dnafit.com'.

However, on the website, I am informed that my muscle mass predisposition is high and it also states my genotypes that the information has been based on.

I am a fit and active individual who was hoping to gain vital information that could help me progress further in my training and diet. Unfortunately, there wasn't anything provided that would help me with this.

If I was someone who was perhaps struggling with their weight and wanted some basic diet and nutrition advise that could help me lose that weight, then maybe DNAfit would be worth looking at.

10. august 2022
Uopfordret anmeldelse
DNAfit-logo

Besvarelse fra DNAfit

Hi Luke,
Thank you for your honest feedback on DNAfit.

If you could please reach out to complaints@prenetics.com with your details our team can ensure that the you receive support to gather further insight into your reports.

We also encourage you to book a call to chat to one of our expert health coaches about your results. During these calls our team of wellness specialists guide you through your results, provide additional insights, and advise on practical tips to improve your diet, fitness and wellbeing within the context of your genetic results.

You can book this call through your DNAfit portal or app - please contact info@dnafit.com if you need assistance.

Bedømt til 3 ud af 5 stjerner

Paid 4 weeks ago

I had a rocky start with the service, but their customer service has genuinely being great.

I originally gave a very low score, but now revised it to neutral. When the product is received, I will revise again.

5. august 2022
Uopfordret anmeldelse
DNAfit-logo

Besvarelse fra DNAfit

Hi Aaron,
Thank you for your honest feedback on DNAfit.
Our team has advised that, regrettably, the email prompting you to activate your kit went to your spam folder. While this is not a common occurrence, we can assure you that our product team is looking into this as well as the OTP issues you faced.
If you could please reach out to complaints@dnafit.com with your details our team can ensure this is looked into and resolved to your satisfaction.

Bedømt til 1 ud af 5 stjerner

The app is useless

The app is useless. The interface is terrible and requires you to re-log in after each click in a different section. They charge you an outlandish fee for recipes that you can find by searching on Pinterest. The “results” are very basic and don’t give you enough information to actually make changes. Talk to a nutritionist vs wasting money on this app.

27. juli 2022
Uopfordret anmeldelse
DNAfit-logo

Besvarelse fra DNAfit

Hi Lynette,
Thank you for your honest feedback on DNAfit.
If you could please reach out to complaints@dnafit.com with your details our team can ensure that the issues you are facing with the app are looked into.
We also encourage you to book a call to chat to one of our expert health coaches about your results. During these calls our team of wellness specialists guide you through your results, provide additional insights, and advise on practical tips to improve your diet, fitness and wellbeing within the context of your genetic results. You can book this call through your DNAfit portal or app - please contact info@dnafit.com if you need assistance.

Bedømt til 5 ud af 5 stjerner

DNAfit review

This is my second DNAfit review and it’s just as good as the previous one. I needed some information I had misplaced, emailed asking if they could help and I had the info in my inbox in less than 30 minutes. Splendid and trustworthy!

28. april 2022
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I ordered the Health Link for 23andMe…

I ordered the Health Link for 23andMe users from DNAfit and never got my results or money back.

Issue with DNAfit:
1) Their website was advertising 30mins for results and it is still not available after 2 weeks.
2) Username login is broken. Every time I log in to your website I need to use two passwords and need to receive an email for the OTP. My username/password and then a one-time password (OTP) each time.
3) Entering my height and weight via the computer or mobile phone has errors.
4) Enter personal information when logging in does not save anything like my gender or how many times a week... Every time I log in to your site it prompts me with the same initial questions that are never saved for some reason.
5) There is no toll-free number or even a USA phone number. It would cost me more to call them than the product is even worth.

26. april 2022
Uopfordret anmeldelse
DNAfit-logo

Besvarelse fra DNAfit

Hi,

Thank you for your honest feedback on DNAfit.

We are here to support you and can resolve this and investigate your profile to see why your results had not generated.

If you could please reach out to complaints@dnafit.com with your details our team can ensure this is resolved today.

Bedømt til 1 ud af 5 stjerner

An absolute waste of money

An absolute waste of money. All you get in your test results are a bunch of vague things that might affect you in positive or negative ways. Completely regret ever purchasing.

22. april 2022
Uopfordret anmeldelse
DNAfit-logo

Besvarelse fra DNAfit

H Matt,

Thank you for your honest feedback on DNAfit.

We are here to support you and ensure you can receive the most support with your results to ensure each item can be actionable.

If you could please reach out to complaints@dnafit.com with your details our team can ensure this is resolved today.

Bedømt til 1 ud af 5 stjerner

No assistance from customer service

I got a DNA kit mid 2020. No issues there. I logged back into my account a few months back to look over my results, I decided to add the custom meal plan base on my DNA. I purchased the kit. All of my previous information disappeared and I never received the meal kit. I reached out via email twice
with no response.

Edit: DNAFit responded to my original post. I reached out to their complaint department… once again no response. Don’t waste your money.

18. april 2022
Uopfordret anmeldelse
DNAfit-logo

Besvarelse fra DNAfit

Hi Morgan,

Thank you for your honest feedback.

We are here to support you and can resolve this portal error. If you could please reach out to complaints@dnafit.com with your details our team can ensure this is resolved today.

Bedømt til 1 ud af 5 stjerner

**ZERO** CUSTOMER SERVICE

I have been waiting two months for a cookbook, spoke to agent and they said you have to do it through the website, to avoid my questions!

Still waiting, been a good experience until now, shame they have treated me like this and sent two emails - No Response! Very rude.

18. april 2022
Uopfordret anmeldelse
DNAfit-logo

Besvarelse fra DNAfit

Hi Stewart,

Thank you for your honest feedback.

We are here to support you and can resolve this. Regrettably it is likely this is delayed in the post.

If you could please reach out to complaints@dnafit.com with your details our team can assist you with your query.

Bedømt til 5 ud af 5 stjerner

Delighted I chose it!

Delighted I chose to accept my insurance's offer to try DNAfit. The test itself is very easy to take and send back for evaluation, with the results quickly forwarded to your profile in about 10 days. Whilst some of the results might appear to be generic, it proved to be very customised during my consultation with the health coach. The consultation was fantastic! As is the recommendations sent soon after. Would highly recommend to anyone interested in finding out more about their genetic output, keeping in mind that a more in-depth study costs extra.

17. april 2022
Bedømt til 1 ud af 5 stjerner

Please do not trust this company

Please do not trust this company. They messed up with my order when I paid for the full package of 400 pound through my company. I never received the blood shot kit. And they said that they will refund it but they never did. Then they finally sent me another kit which it’s the premium kit and they took over two months for the result to come back but they have not send all the results as per their package but they asked to upgrade to premium package even after already paid for that service . This company is a scam and they have not provided me with any refund of my £400 pound wasted in this incompetent and unprofessional service. DO NOT TRUST THEM

10. april 2022
Uopfordret anmeldelse
DNAfit-logo

Besvarelse fra DNAfit

Hi Vittoria,

Thank you for your honest feedback.

We are here to support you and can resolve this and investigate your app as well as your refund.

All Circle results take up to 18 business days for results once we receive your sample at our lab.

If you could please reach out to complaints@dnafit.com with your details our team can ensure this is resolved today.

Bedømt til 3 ud af 5 stjerner

Not worth the time or money

Not worth the time or money
The sample process ran very smoothly and was easy to do - the instructions were very clear and I received regular updates on the progress. However I had an issue with seeing my results on my profile and it took a long time to fix - the customer service team really wasn't great.
When I finally was able to see my results, I found it all pretty generic and then advice could have been copied and pasted from any health advice page/article i.e 'Eat more vegetables/don't eat too much sugary food'. Apart from the slightly higher need for certain nutrients/vitamins, I didn't learn anything I didn't already know - so to be honest, not worth the time or money. The follow up consultation was also pretty generic. Good if you know nothing about nutrition, but even if you have a basic understanding, there's not much you're going to learn. The line was also really bad and it was difficult to hear the person on the phone during the consultation which was a shame.

4. april 2022
Bedømt til 3 ud af 5 stjerner

The insights are fabulous

The insights are fabulous, however, it's really hard to directly reach the team. It took 2-3 months to set up the consultation & I had privacy concerns that were not addresssed. Hopeful that the team ramps up their customer support as they continue to grow. Great product otherwise!

18. januar 2022
Bedømt til 1 ud af 5 stjerner

A Bad Site

I don't know where to complain about the book that in months is still arriving. Probably missed!!!! This site is poorly structured.

9. januar 2022
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Worthless

They promise “fine tuning” of your diet but merely told me to eat a balanced diet, which isn’t news to anyone. I attempted to contact them to see about at least a partial refund and had much difficulty in doing so. Absolutely worthless.

3. januar 2022
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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