The repair was carried out fine. However it was spoilt by returning it to me looking like you had washed it with a dirty cloth. There was also white paint polish visible not washed off the repair area... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Really impressed with this company. The work they completed was amazing , everything was organised for me, the dropping off of the loan care and keeping me up to date with the work being done.
Virksomheden har svaret
I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... Se mere
Vehicle collection and return service very convenient and well executed. Car repairs completed to our full satisfaction and within the estimated time span. Car returned in a clean condition. Very plea... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktoplysninger
Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, Storbritannien
- 0345 3031704
4,3
Fremragende
479 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very efficient and helpful.
5. marts 2025
Prompt , efficient service
Prompt service, kept updated throughout.
Picked up and delivered car at times stated.
Car repaired well, back to it's usual condition.
4. marts 2025
DLG a first rate company
I liked the way the DLG staff kept me informed of the progress of the repair and all were all very friendly. I would also include both drivers who collected and returned my car and had the same friendly manor. The quality of the repair was outstanding and I would be happy to use DLG again if the situation arose and would not hesitate to recommend them to a friend.
25. februar 2025
Bodywork repair due to accident very…
Bodywork repair due to accident very happy with dlg service and repairs also courtesy car . Went thru insurance very happy with outcome.
8. januar 2025
Made a brilliant job of repairing the…
Made a brilliant job of repairing the car and the paint work glistened.
11. februar 2025
Great communication
Great communication. The people that were involved seem to really know what they were doing and gave me peace of mind.
11. februar 2025
Very communicative and informative
Very communicative and informative. Kept in great contact with me throughout
4. februar 2025
Fast turnaround
Once they started the repair it was done very quickly. I got my car back sooner than I expected.
4. februar 2025
Kept in touch with us throughout
Kept in touch with us throughout
Excellent repair (can't see the repairs at all
21. januar 2025
Brilliant
Brilliant, like brand new. Picked the car up and dropped it off with a fill valet.
4. februar 2025
First class service,reliable and most efficient
From start to finish the staff were amazing. I was given a super courtesy car,had frequent updates regarding the work being carried out,very informative. The work done was of a very high standard,they also hoovered and washed my car for that perfect finishing touch. Can't recommend highly enough,many thanks
28. januar 2025
Exceptional company
I couldn't recommend these guys enough they've done an outstanding job on the repairs of my car after a crash, all the bodywork alignment is perfect, the paint is perfect. Great communication from start to finish. Exceptional work u should be proud of yourselves. Thank you.
18. januar 2025
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Good standard of repair that wasn't quite so good…
During the recent windy weather a tree decided to fall into my path as I was driving home…cause quite a bit of damage.
DLG Wakefield were given the job to do the repairs and by and large their service and workmanship looked good when I first received my car back.
But by the time the car was returned, light was failing and I needed to take a closer look during daylight.
The following morning on closer inspection the windscreen trims on both sides didn't look to be seated correctly and stood proud of the A-frame seating, and try as I might I couldn't get them seated properly. The rest of the vehicle looked fine and finished to a good standard. But my parcel shelf wasn’t there!
Driving around later that day, the trims decided to part company with the vehicle, luckily wasn't going fast and could stop to retrieve them without them being otherwise damaged.
Rang DLG who said would send an engineer to fix the problems under their 5 year warranty.
The guy duly attended a few days later and declared the trim clips attached to the A-frame to need replacing, and, as for my parcel shelf, he knew nothing about it, said he would order new trim fixing clips and bring my parcel shelf ( which had obviously been removed to valet the car and not replaced) back when the clips came.
DLG should imho improve their quality control inspections to make sure the vehicle they are returning is returned with everything it came in with and repairs are completed correctly.
Will update this review as and when my car is finally repaired.
***edit …
DLG attended today 13/1/25 replaced trim clips and brought my parcel shelf back! All good
3. januar 2025
Uopfordret anmeldelse
Besvarelse fra DLG Auto Services - Wakefield
We understand your frustration with the issues you experienced after your vehicle was repaired. We appreciate you bringing these matters to our attention and we are committed to ensuring your vehicle is repaired to your satisfaction. We will investigate the details of your experience and take appropriate steps to address the concerns you have raised.
Absolutely fabulous job on the body…
Absolutely fantastic job on the body work. Was done quick and came back pristine inside and out.
23. december 2024
Uopfordret anmeldelse
Confidence in staff and their efficiency
Once DLG had been booked by our insurers to effect the repairs to our vehicle, they completed them in an efficient and professional manner. The staff were very courteous and polite, and always kept us informed as to where they were up, and expected completion times/dates.
18. december 2024
The kept in contact with how work was…
The kept in contact with how work was going and about waiting on parts
18. december 2024
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