The repair was carried out fine. However it was spoilt by returning it to me looking like you had washed it with a dirty cloth. There was also white paint polish visible not washed off the repair area... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Really impressed with this company. The work they completed was amazing , everything was organised for me, the dropping off of the loan care and keeping me up to date with the work being done.
Virksomheden har svaret
I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... Se mere
Vehicle collection and return service very convenient and well executed. Car repairs completed to our full satisfaction and within the estimated time span. Car returned in a clean condition. Very plea... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktoplysninger
Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, Storbritannien
- 0345 3031704
4,3
Fremragende
479 anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fantastic customer service
Fantastic customer service. Quick. Efficient and excellent work!
28. maj 2025
Uopfordret anmeldelse
Good service
20. maj 2025
Car was returned looking as good as new.
Car was returned as I requested to a local MOT station as MOT had expired and passed with flying colours.
Car looked as good as new, great job.
10. april 2025
Amazing company to deal with
I had a crash and from the beginning DLG were amazing, they were friendly to deal with, very accommodating. They sorted my courtesy car straight away with no hassle. Both the delivery men were amazing, helpful and very punctual. Thank you all so much for keep doing what you're doing. You're awesome x
21. maj 2025
Uopfordret anmeldelse
Very good repair service
Very good repair service, which was done competently and within a very good time frame. One particularly good thing was that communication with me was good, keeping me in touch all through the process.
20. maj 2025
Car picked up and delivered back in…
Car picked up and delivered back in perfect condition
13. maj 2025
The whole process was problem free from…
The whole process was problem free from start to finish. Our vehicle was collected promptly and a courtesy car dropped off at the same time. Regular updates on repair progress were available online and the job was completed on schedule. I would have no hesitation in recommending DLG Auto Services.
6. maj 2025
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
the first repair was substandard and…
the first repair was substandard and the car had to be returned to the repair centre. After returning the car back to the repair centre for re-work, there was no comunication from the centre at all, I had to call daily for updates and was told different information. Before my car was collected for the second I told the centre my MOT due, they said it would be ready but it wasn't
22. april 2025
Besvarelse fra DLG Auto Services - Wakefield
We understand your frustration with the repair experience. We strive to provide excellent service and are disappointed to hear about the communication issues and the need for a second repair. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Excellent Service and Excellent Quality Repair
Just all round brilliant. Thank you for your help.
29. april 2025
Great service
Great service, my car was collected from home on time and no problems. I was informed regularly about the repair with everything going to plan. The car was returned back on the time agreed. Good all round service.
22. april 2025
The reviews are accurate: excellent service.
My car is insured with Direct Line so it's not surprising they sent it to DLG. I was reassured to see the good reviews on Trustpilot and elsewhere before the repair and I'm happy to add to them now. DLG organised collection from the Volkswagen dealership garage, answered my queries about the work and resetting the tire pressure warning system, they completed the repair faster than was estimated, and they did so with courtesy. So far there's nothing wrong with the repair and I'd be very happy to see the car go to them again.
18. marts 2025
Uopfordret anmeldelse
Friendly and very helpful staff
25. marts 2025
Couldn’t fault any part of the…
Couldn’t fault any part of the procedure . Kept informed every step of the way and car picked up and returned, excellent service ! 10/10
25. marts 2025
Great customer service
Communicative, efficient and quick can't fault the service at all.
25. marts 2025
Excellent Service
Picked my car up when said they would, staff were really friendly, kept me informed and updated on progress and dropped back when they said they would. Excellent valet as well really pleasesd
18. februar 2025
Regular updates on timings and progress…
Regular updates on timings and progress and an excellent job done on the car.
11. marts 2025
Excellent service
Excellent service and great to deal with, car repairs were great, kept informed throughout the process.
Many thanks
4. marts 2025
Professional
Professional, sensible, got the job done sensitively with no messing around.
11. marts 2025
On the ball messaging progress
On the ball messaging progress, when done and delivery.
Very impressed.
11. marts 2025
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