My car was repaired by DLG after an accident.They were most efficient. They took my vehicle away on time,as arranged.They kept in touch throughout,then they returned the car beautifully cleaned and re... Se mere
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Following an non fault accident , DLG was very quick to get in touch and collect our car from the recovery company. Good communication during the repair process and car returned all repaired. The only... Se mere
Virksomheden har svaret
Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... Se mere
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktoplysninger
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, Storbritannien
- 0345 877 6922
4,4
Fremragende
222 anmeldelser
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Our car was picked up and returned as…
Our car was picked up and returned as good as new
26. august 2025
Absolute fantastic service
Absolute fantastic service, kept me informed all the way from start to finish, you wouldn't know that a repair had to have been carried out absolutely fantastic job.
19. august 2025
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Fast Response , Fast Repair , Just Needs Attention To Communication
Following an non fault accident , DLG was very quick to get in touch and collect our car from the recovery company. Good communication during the repair process and car returned all repaired. The only issue I had was our car was dropped off in our driveway and key given to our child. Car is12 years old and had damage to the rear quarter. Repaired the rear quarter and refurbed the alloy wheel which now stands out against the rest of the wheels.
5. august 2025
Besvarelse fra DLG Auto Services - Perth
We understand your frustration with the condition of the car upon its return. We strive to provide a seamless and positive experience for our customers, and it's clear that we fell short of your expectations in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Fantastic repair and serviced ahead of schedule
Fantastic repair and the car came back cleaned which is over and above what I expected. My hit and run bumper and scratches where not ponly repaired perfectly, the bumper was the latest model including extra light. I wish the damage had not been done and was upset that somneone would do this and leave, however the overall repair and return service of DLG was exceptional. They kept me informed on the process regularly and even got the car back to me way a head of the predicted date.
3. juli 2025
Was kept informed at every stage and no…
Was kept informed at every stage and no jargon used.
Was treated with respect, I can’t recommend them highly enough.
10. juli 2025
All was great apart from forgetting a…
All was great apart from forgetting a courtesy car on day 1.but they rectified that next day, they kept in touch the job was completed and car returned 3 days before they had said and they have done a very good job. New rear door, pulled out rear arch and then resprayed and rear bumper paint is a great match and all good
10. juli 2025
Very impressive company.
Was very impressed with this company from pickup time to return of my vehicle. The gentleman involved with collection and delivery of my were courteous and very easy to converse when. My car was collect in Aberdeen and conveyed to Perth. I was advised when it arrived in Perth and was updated throughout the repairs process how the repairs were progressing. The car was returned to me exactly when the company said it would and was clean. Throughout my dealings with the company they performed exactly as one would expect. I certainly would rather this company.
10. juli 2025
Not happy with the service
Not happy with the service, the parts needed to fix the car took a long time to arrive to the garage, this is not their fault, but once the parts arrived, they broke something (fuel pump) in the garage while moving the car and it took another month to be fixed. I didn't even get an apology for it. Very bad communication with clients. They picked up the car on the 26th February and I had it back on the 15th of May
14. februar 2025
Besvarelse fra DLG Auto Services - Perth
Sorry to hear you did not have a great experience. Unfortunately there was a delay in returning your vehicle due to the delivery of parts which was outside of our control. I apologise if you feel there was a lack of communication during this time. If you would like to discuss matters further please contact us direct.
Really good service from start to…
Really good service from start to finish. The door looks brand new. Selected by insurance company and you’ve done and a great job.
11. april 2025
Uopfordret anmeldelse
Fantastic repair service
Fantastic repair service, was quick and kept up to date throughout the entire repair. You would never know the car was ever damaged.
The only two minor issues I had was the car arrived on a bank holiday weekend on the Friday and they called and left me a voicemail asking me to call them back. I tried calling back within 5 minutes and had an automatic voicemail saying that they were shut for the bank holiday but to leave a voicemail and then it hung up immediately before I could leave a message, I could not speak to them until Tuesday.
I also tried to change my contact number and email on the online portal but it kept reverting back the next day to the default details.
1. maj 2025
Uopfordret anmeldelse
Top service !
22. april 2025
Excellent job done
Kept me up to date with the repair getting done on my car, excellent service and workmanship.
22. april 2025
Very Good communication throughout process.
DLG regularly communicated with me, regarding progress both through telephone calls and texts. Repairs carried out quickly and my car was delivered early, which was a bonus. Car was valeted internally.
15. april 2025
A repair of minor nature gone wrong …
The repair which is of a minor nature was due for completion on 3rd March now on the 8th April the repair is not yet complete with no end in sight. In addition during the repair process the car developed a fault. DGL Auto Services Perth accept no responsibility for this fault and the car has to go to the dealership to rectify this fault.
8. april 2025
Besvarelse fra DLG Auto Services - Perth
We understand your frustration with the delay in your repair and the additional issue that arose during the process. We strive to provide timely and efficient service, and we apologize that your experience did not meet your expectations. We value your feedback and will use it to improve our processes. We hope you will give us another chance in the future.
Rapid and excellent service !
Rapid and excellent service !
Repairs completed perfectly.
My car returned beautifully clean inside and outside after being transported to and from repair centre in Perth.
26. marts 2025
Uopfordret anmeldelse
Great communication from start to finish
Great communication from start to finish, even received update without making call to check in myself, arrived on time when advised and called to pre warn. Brilliant
4. marts 2025
Good service
Good service. Kept up to date with the progress of the my car during the work done on my car. Very friendly staff both on the pickup and return of my car and on the phone
5. marts 2025
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