Delighted with repair and method of keeping me informed about my vehicle. Collection and delivery drivers were friendly and I appreciated the phone calls from them.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Absolutely fantastic repair of my VW. In just 9 days they perfected my door, that had almost been ripped off, it was returned and collected in a friendly and professional manner. Very much recommend t... Se mere
Virksomheden har svaret
These guys go above and beyond... Got my car back looking brand new and before the original completion date! Valetted inside and out aswell! Nothing too much trouble, fantastic communication from da... Se mere
Directline insurance owned repair garage. They did "OK" but nothing special. The car needed to go back for rework because it was not done at all well the first time. When it came back the secon... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktoplysninger
Kansas Avenue 1, M50 2GL, Salford, England, Storbritannien
- 0345 3031678
4,7
Fremragende
534 anmeldelser
Bed kunder om at skrive en anmeldelse
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***6 stars out of 5***
Took 1 day for the garage to solve a huge rewiring issue due to rodent damage. They had chewed through looms. The car is valeted on the inside and outside. I barely drove the courtesy car it was all fixed so quick. What an excellent job, I've never used a garage like it. I know where I'll be taking my car the next time I have any issues. Thank you team!
9. oktober 2025
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Poor communication but Chris Hulme very helpful
Impossible to get through. They fo not answer the phone. Message to say they will call back but they do not. However they did call me first thing the next morning. The parts manager Chris Hulme was most helpful. Problem lies with Tesla but I understand that in these days of last minute production parts are a proble.
7. oktober 2025
Uopfordret anmeldelse
Besvarelse fra DLG Auto Services - Manchester
Hi. We would like an opportunity to resolve these issues with you. Please come back to us with your details and we will get in touch directly with you.
Superb service all around
After someone T-boned my car, I feared the worst for it.
Car was picked up the next day, and the following morning I received a phone call to say it was going to be repaired and should be back within 21 days, which I thought was fairly reasonable.
To my surprise, the car was returned to me in mint condition after only 11 days.
Good communications all the way through.
Work was carried out via my insurance company, and so glad I did.
15. september 2025
Uopfordret anmeldelse
The whole process of collecting the…
The whole process of collecting the damaged car, replacing and repairing the damaged parts and area and returning the car back fully repaired went according to plan and on time
Thank you 😊
2. september 2025
Excellent service.
The process was stress free, the staff were all friendly and informative and my car was returned ahead of schedule.
2. september 2025
They picked up my vehicle on time
They picked up my vehicle on time? & returned it when they said. The worked carried out was excellent.
26. august 2025
Very efficient
Very efficient, good customer service. Easy to deal with and friendly.
15. august 2025
The whole experience was dealt with…Excellent Service
The whole experience was dealt with professionally. I was kept informed at every step.Each person I dealt with was outstanding from the office staff the pick up and delivery personnel to the engineer who explained what had to be done to the car
26. august 2025
Everything was made easy for me
Everything was made easy for me. The staff were calm friendly and very professional
26. august 2025
We were very pleased with the response…
We were very pleased with the response we had with all the people within the garage.we were treated with respect and we were pleased that we only had to wait two weeks for the car to be returned.
19. august 2025
Directline insurance owned repair…
Directline insurance owned repair garage. They did "OK" but nothing special. The car needed to go back for rework because it was not done at all well the first time. When it came back the second time ( after another few days with them) the repairs were fine.
For the actual repairs I got a similar hire car, for the rework I got a corsa, albeit a quite new one.
I guess you're stuck with these if you are insured with direct line, but other than that I could not find any special reason to go there.
12. august 2025
Besvarelse fra DLG Auto Services - Manchester
Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact us direct.
Excellent customer service & quality of…
Excellent customer service & quality of repair. Thank you so much! Would highly recommend!
12. august 2025
The service was excellent
The service was excellent. The staff were professional and personable. Very happy with the repairs to my car.
5. august 2025
The work carried out by dlg auto was…
The work carried out by dlg auto was exceptional spoke to them before they started work on car telling me what they was going to do and they even done work on car that was not in price buffing out some scratches on bonnet
5. august 2025
Great Service
Very easy to deal with, picked my car up and supplied a courtesy car. Kept me informed all along the way. Great repair when I got my car back
5. august 2025
No hassle and kept informed of progress…
No hassle and kept informed of progress plus completed early
22. juli 2025
A job well done.
From the initial telephone contact to the return of my vehicle following its repair.
Every member of staff I came into contact with was professional and courteous. With the standard of repair similarly excellent.
1. juli 2025
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