Delighted with repair and method of keeping me informed about my vehicle. Collection and delivery drivers were friendly and I appreciated the phone calls from them.
Virksomheden har svaret
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Se, hvad kunderne siger
Absolutely fantastic repair of my VW. In just 9 days they perfected my door, that had almost been ripped off, it was returned and collected in a friendly and professional manner. Very much recommend t... Se mere
Virksomheden har svaret
These guys go above and beyond... Got my car back looking brand new and before the original completion date! Valetted inside and out aswell! Nothing too much trouble, fantastic communication from da... Se mere
Directline insurance owned repair garage. They did "OK" but nothing special. The car needed to go back for rework because it was not done at all well the first time. When it came back the secon... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktoplysninger
Kansas Avenue 1, M50 2GL, Salford, England, Storbritannien
- 0345 3031678
4,7
Fremragende
534 anmeldelser
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Excellent service & kept informed of…
Excellent service & kept informed of repair progress
22. april 2025
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Paint doesn’t match
Paint doesn’t match
Poor customer service, don’t listen to customers questions / concerns and abruptly respond fed when questioned
15. april 2025
Besvarelse fra DLG Auto Services - Manchester
We understand your frustration with the paint color mismatch and the customer service experience. We value your feedback and will use it to improve our processes.
DLG car repair service
My car was picked up on time and delivered done on time by the same person who was polite knowledgeable and assuring the repair was bang on with no stress at all would I use them again you bet I would and will recommend them on a 5 star service
22. april 2025
Car Accident Repair
They kept me informed throughout the repair and the repair was finished on the given date 😄😄
22. april 2025
Excellent service very clear from the…
Excellent service very clear from the start of the process to the end technician rang telling me what’s happening to my car approx when it will be finished and delivered back to my house absolutely outstanding service 1st class highly recommend this company
22. april 2025
Outstanding service
Staff were informative and kept me abreast of what was planned and how it was progressing. Repaired car returned to me sooner than expected and what an excellent job. There is nothing to criticise and everything and everybody to.praise
8. april 2025
Great service
Great service, car collect and dropped off at a convenient time that suited my work schedule.
Work completed was exceptional.
13. marts 2025
The service was amazing
The service was amazing, I was kept up to date on time scale of completion, car came back and looked amazing wouldn't have known it had been in an accident.
The car was cleaned and returned earlier than expected which was great
8. april 2025
Very efficient company
Very efficient company. They kept me regularly informed of the progress of the repairs. Car was collected and delivered back to my address.
9. marts 2025
Everything you want
Repair done quickly. Kept up to date with what was going on. Courtesy car delivered and collected on time and it was equivalent to the one being repaired.
Very nice people
18. marts 2025
Good experience
You said what you were going and delivered that.
You kept in contact with me.
Also you proved to be flexible when things got complicated around getting a replacement car to me - something totally out of your control.
18. marts 2025
Excellent service from start to finish
Excellent service from start to finish. DLG called me first thing in the morning after reporting the accident, so they could arrange a date to pick up my vehicle. Offered me a courtesy car which I didn't require. They were on time and kept me updated throughout. Repair was excellent (scratch on inside of door I can live with) and you wouldn't know it had happened. Repair took about a week. All staff were very nice and professional. I would definitely recommend DLG autos.
19. februar 2025
Excellent customer service
Excellent customer service, perfect car repair and car was returned with a vac and clean so looked like new shining in the car park. Cannot rate this company high enough and highly recommend them for high quality repairs.
4. februar 2025
Efficient, professional, highly recommend
Everything about DLG was so efficient. They kept me up to date every step of the way regarding the repair to my car and actually finished it a week earlier than expected.
Paul from DLG went above and beyond in organising a courtesy car for me when my insurance company let me down.
I highly recommend DLG, I would definitely use them again.
25. februar 2025
Excellent communication & car looks as…
Excellent communication & car looks as good as new !
Thank You!
4. marts 2025
Quick and premium quality
DLG collects and drop off my car ,fix it in high quality, I get back it in three days,
well done
11. februar 2025
DLG . Car repairs at their best.
Contact with garage was excellent. QA and review of job was first class and the car delivered early. It looked fantastic. Excellent Repair and full valet of car .
Well done all at DLG
11. februar 2025
Good quality work done and always happy…
Good quality work done and always happy to adjust if customer not satisfied, pick-up and delivery always on time/date which has been organised.
4. februar 2025
My car was returned with paint damages…
My car was returned with paint damages untraced during final inspection. Then after I was explained that , this wasn't done by the time the car was in possession of DLG auto. There was a bitter argument with your representative until I told him I have pictures to proof how the car was handed to DLG auto. I refuse to accept the car back and after thorough check of the photos in their data they agreed to repair the damages. The repair was in good standard, but the experience with their representatives was awful. I also lost an extra day off work waiting for the second delivery of my car.
4. februar 2025
Besvarelse fra DLG Auto Services - Manchester
We understand your frustration with the experience you had with our representative. We strive to provide excellent customer service and are disappointed to hear that your interaction fell short of your expectations. We appreciate you bringing this to our attention and will use your feedback to improve our processes and training.
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