We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Awesome service. Car was picked up and delivered within agreed SLA and work was completed to perfection. Thank you
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... Se mere
Virksomheden har svaret
My Merc C250 was repaired by DG body garage with damages on the driver side and rear bumper, the level of communication from collecting the car till repairs was complete and car delivered was amazing... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktoplysninger
Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, Storbritannien
- 03453030352
4,7
Fremragende
283 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent
I am very satisfied. They did a great job in short time. I highly recommend them.
14. august 2023
Craig and the ladies were friendly
Craig and the ladies were friendly. My car came back with a good repair and the paint match was perfect.
14. august 2023
It was good but did not deliver car on…
It was good but did not deliver car on promised day and it was not valeted
1. august 2023
Effortless and straightforward
1. august 2023
Very efficient team work
Very efficient team work , repairs got done very quickly . Tony Smith who picked up the car & delivered it back to us was very polite & professional.
Thank you
17. juli 2023
Standard of repairs was excellent and I…
Standard of repairs was excellent and I was kept updated of progress. Staff were helpful and polite. I had to take a star off though as my car was returned to me with some electrical issues, climate control and wing mirror adjustment and folding not working, it was taken back to remedy these issues but Ihad to wait a week for it.
25. juli 2023
faultless service
faultless service, and went that much extra to achieve 100% satisfaction
19. juli 2023
Very good experience with DLG the…
Very good experience with DLG the repair was done within a week , at a very good quality,
The reason I only gave 4 stars unfortunately there was slight damage to the bonnet that they said they would sort out
12. juli 2023
Everything was very quick
Everything was very quick, professional and the bodywork repair was excellent.
11. juli 2023
Everything went well
6. juli 2023
The communication from the team was…
The communication from the team was efficient. I never needed to keep following up as they made sure to update me at every stage. They also did a great job with the repairs
6. juli 2023
Brilliant
Brilliant. Great communication, efficient, v professional and fantastic repair work. Even got rid of the sun cream handprints! Brilliant.
28. juni 2023
Had no problems with the repairs that…
Had no problems with the repairs that were done on my vehicle was picked up and dropped off ontime
28. juni 2023
Excellent service very pleased with the…
Excellent service very pleased with the repairs carried
29. juni 2023
Slight delay caused by direct line not…
Slight delay caused by direct line not sending images but they were all so helpful at DLG and did a great job.
19. juni 2023
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Slow with lots of excuses
Slow with lots of excuses. Poor quality repair which had to go back for further work.
19. juni 2023
Besvarelse fra DLG Auto Services - Basildon
Hello Ben,
Thank you for taking the time to leave your review. We apologize for not meeting your expectations in terms of repairs and for any inconvenience caused. Your feedback is valuable to us, and we have shared it with the leadership team at Basildon to ensure that similar situations are avoided in the future.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.