I was very impressed with the service i received when my car was with DLG Autos. Neil the engineer kept me up to date and went above and beyond to find the part which was causing a problem to obtain... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
DLG Auto Services Basildon are amazing in all areas. customer service is tops . They keep you informed all through the process of your car repairs. Very friendly, professional in everything they do.... Se mere
Virksomheden har svaret
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... Se mere
Virksomheden har svaret
My Merc C250 was repaired by DG body garage with damages on the driver side and rear bumper, the level of communication from collecting the car till repairs was complete and car delivered was amazing... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktoplysninger
Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, Storbritannien
- 03453030352
4,6
Fremragende
279 anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I was very impressed with the service
I was very impressed with the service i received when my car was with DLG Autos.
Neil the engineer kept me up to date and went above and beyond to find the part which was causing a problem to obtain. Also i would like to mention a lady who was on reception when i went to get my wife's mobility scooter out of the car who helped me they are both a credit to DLG Autos.
Thank you for valeting my car.
14. april 2026
Besvarelse fra DLG Auto Services - Basildon
We're happy to hear that you were impressed with the service. We appreciate your positive comments regarding our engineer's dedication and the receptionist's assistance. Thank you for acknowledging their efforts and for mentioning the valet.
DLG Auto Services Basildon are amazing…
DLG Auto Services Basildon are amazing in all areas. customer service is tops . They keep you informed all through the process of your car repairs. Very friendly, professional in everything they do. My car came back looking brand new Spotless. Can’t thank them enough
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra DLG Auto Services - Basildon
We're happy to hear that you had such a positive experience with our services! It's great to know that you were impressed with our customer service and how we kept you informed. We appreciate your kind words about our team's professionalism.
The assistant I saw was very helpful…
The assistant I saw was very helpful and professional and carried out a complete examination of the damage caused to my car
4. marts 2026
Besvarelse fra DLG Auto Services - Basildon
We're happy to hear that our assistant was helpful and professional while thoroughly examining the damage to your car. Thank you for your positive feedback.
I had a very bad experience with DLG
I had a very bad experience with DLG , my car was repaired in their garage and as it seems they’ve used a poor (cheap) quality parts because since the repair the parts they used are giving up every few months!
26. februar 2025
Uopfordret anmeldelse
Besvarelse fra DLG Auto Services - Basildon
We regret to hear about the issues you've experienced since your repair. We appreciate your feedback and we'll investigate the parts used in your service.
First Class Service
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart from a first class job of repairing the damage, the car had been cleaned outside and valeted on the inside. All the people I spoke to at DLG were polite and helpful. I really hope I don't need to use their services again, but I'd have no hesitation in doing so.
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra DLG Auto Services - Basildon
We're glad you were pleased with the repair work and the service provided. It's great to know our team was helpful and polite. We appreciate your feedback and are grateful for your recommendation.
5 stars
Really happy with the repairs on my car.
I was kept updated throughout and the work has been very thorough.
Would recommend to all.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra DLG Auto Services - Basildon
We're happy to hear that you're pleased with the car repairs and our communication. We appreciate your recommendation and thank you for your feedback!
They did an excellent job repairing the…
They did an excellent job repairing the bumper and wing of our Honda Jazz. The car was also collected, cleaned and returned.
9. december 2025
Besvarelse fra DLG Auto Services - Basildon
We're happy to hear that you were satisfied with the bumper and wing repair on your Honda Jazz. We appreciate your positive feedback regarding our collection, cleaning, and return service!
Excellent from start to finish
Great, awesome service. Kept me informed throughout my repair
9. december 2025
Besvarelse fra DLG Auto Services - Basildon
We're happy to hear that you had a positive experience and that our service kept you well-informed during the repair. Thank you!
Throughout the repair process
Throughout the repair process, the DLG were very professional. From the the initial inspection of the damage, collecting the car, repair and returning my car. I was kept in touch an updated throughout, and the dates they gave me were met. All staff I spoke or met were very good and easy to speak with.
28. november 2025
Uopfordret anmeldelse
From collecting my car to delivering my vehicle back to me , first class and professional service ,
From collecting my car to delivering vehicle
18. september 2025
Uopfordret anmeldelse
Excellent service throughout.
Excellent service throughout.
Car returned in an immaculate condition. Very pleased indeed.
2. september 2025
DLG feedback
All handled well, and repairs good. Though I did have some paint overspray or flecks inside of the car on seat covers. A valet of the car would have helped and push rating up.
2. september 2025
They repaired my car extremely good
They repaired my car extremely good
5 star from me
2. september 2025
Car delivered with scratches that was not there before.
As part of the repairs a new Bumper was fitted to the rear. When DLG Auto did the QA on the fitting of the bumper, they were not happy and therefore did not released the vehicle. This honesty was great to see but added time for them to find a new bumper. Car was returned with New Bumper but there were scratches to the side panel, to which the bumper attaches, that was not there when I handed the car to DLG Auto. I advised the person who dropped the car and took photos. I also showed him the photos I took and send to them prior to collection of the vehicle for repairs and the scratches were not there. DLG never came back to me on the issue and therefore the 3 Star. Should be a 2-star but based on their transparency during the rest of the repair I gave them 3 stars.
5. august 2025
Besvarelse fra DLG Auto Services - Basildon
We understand your frustration with the condition of the car upon its return. We strive to provide a seamless and positive experience for our customers, and it's clear that we fell short of your expectations in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
DLG first class customer service carry out a great job ,they ve…
DLG carry out a great job ,they ve repaired my car twice after no fault accidents and the service is first class,great customer communication at all times 11 out 10
5. august 2025
Incomplete job with the impact point…
Incomplete job with the impact point which was left unattended when car was returned
19. august 2025
Besvarelse fra DLG Auto Services - Basildon
Hi there, we would really like to look into this 3 star review for you and would encourage you to get in touch with us directly so we can have an opportunity to address your concerns.
Repair
Car was damaged badly, job took a bit longer than expected due to issues beyond their control. Communication was excellent throughout car came back looking like new. Great service and work.
5. august 2025
I was kept uptodate on the progress of…
I was kept uptodate on the progress of the repair except on the 2 occasions when the completion of had fallen behind the schedule.
22. juli 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.