After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... Se mere
1 Friendly staff. Accommodating to fit repairs around my personal commitments ( work, appointments, school run). 2 kept up to date about the repair via phone, text, email. 3 Collection of car sta... Se mere
They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire ab... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Kontaktoplysninger
Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, Storbritannien
- 0345 3030336
4,3
Fremragende
357 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Helpful friendly service
The ladies answering the phone calls and the driver who collected and delivered the car was very friendly and helpful. The repair was done sooner than the original estimated time. However, after I got the car back I found the electric control of the driver-side mirror was not working. A technician was sent to fix it. He found that the team who did the repair didn't plug the wire in properly causing it not to work. The team need to be more careful and also need to check that everything is working properly before delivering the car back.
15. november 2023
Prompt and excellent quality
8. november 2023
Excellent
Excellent, quick service. Car collected on time and returned in good time. I was updated on progress. Collection and delivery drivers were very good. Great job done on repairs.
8. november 2023
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Actually still waiting for final…
Actually still waiting for final invoice to be sent to me. It's been a while now
2. november 2023
Besvarelse fra DLG Auto Services - Barnsley
Hi, thanks for your feedback. I'll ask for someone at Barnsley site to get in touch with you about this.
Great service
Very prompt and efficient repairs. Good communication throughout the process.
25. oktober 2023
Absolutely brilliant service!
Absolutely brilliant service from start to finish! The customer service is second to none and the repair was carried out very quickly. My car looks brand new! The courtesy car was delivered to my house and my car was taken away for repair. I was given a brand new automatic courtesy car to drive while my car was in for repair. My car was delivered back to me fully valeted and looking like new. I am so very happy with the service I received from DLG Auto Services and highly recommend them to anyone.
4. oktober 2023
They were very sensitive to people's…
They were very sensitive to people's distress at the time of the accident they also keep their security consistent always asking questions before they mo ved on.they kept me informed and the work is brilliant I can't see any body work broken.absolutely wonderful .
4. oktober 2023
Embarrassingly poor repair
Embarrassingly poor repair
Had to reject the vehicle and it was still on the transporter. The delivery guy was embarrassed to bring it and used his pink pen to circle at least 10 defects. But the spray job was poor.
It was returned back and then I heard nothing!!
I called after a week to be told their ovens were broken and they didn’t know when the new repair would be. Finally got the car back after another week! This time it was better, not great, but better.
I was told their quality guy had left a month ago and had not been replaced!
4. oktober 2023
Besvarelse fra DLG Auto Services - Barnsley
Hello there, we are sorry to hear you did not have a great experience and we were unable to resolve the matter to your satisfaction. I have made the site aware of your comments to prevent similar situations from happening in the future.
Polite telephone staff but sent my car…
Polite telephone staff but sent my car back without the job being fully completed
4. oktober 2023
Besvarelse fra DLG Auto Services - Barnsley
Hello, thank you for leaving your review. Whilst we are glad to have gotten the customer service side spot on, we are sorry to hear that we let you down when we returned your vehicle. I have passed your feedback to the site to contact you directly regarding this matter.
Really good communication.
Really good communication.
Car was repaired to a high standard
Reliable
Friendly
Helpful
4. oktober 2023
Efficient service from start to finish
4. oktober 2023
Brilliant service
This company was first class from start to finish. Excellent quality job, kept me informed every step of the repair (via text and/or phone call) . Didn’t over estimate a return timeframe and were exceptionally helpful off and when I had questions
5. september 2023
Excellent service
Excellent service. Amazingly quick repair. Kept fully informed throughout .
21. september 2023
Did a great job of the repairs
Did a great job of the repairs. No complaints at all. 10 out of 10 for the service.
5. september 2023
Efficient and good quality repair
Efficient and good quality repair. Everything was mended properly with good communication throughout. My car was collected and returned on time and was valeted inside and out.
5. september 2023
Great service collected and dropped…
Great service collected and dropped back off at my convenience friendly staff
30. juli 2023
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