I don't know why I never shopped here before. Pure elegance and class and did not break the bank. The suits are exactly like the picture and the delivery was packed with so much love. Highley recommen... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had an excellent experience ordering an outfit for myself and my daughters. Living so far away, Payal was able to offer a video appointment and showed me outfit within my price range. I selected my... Se mere
Virksomheden har svaret
Been trying to get hold of anyone at Diya to get my refund issues for products that have been sent back. No response from anyone. There is no way to contact them via phone either. Have followed the re... Se mere
Virksomheden har svaret
Hands down the BEST shop on Soho Road!! All staff are so warm and welcoming. We dealt with Naeela & Ranjit when ordering our party lengha outfits they were so lovely, honest and patient whilst we trie... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Diya’s comprehensive women’s wear edit is inspired by international runways, celebrity looks and on-trend styles. Our team of buyers work constantly to bring together a curated edit of ethnic wear, which ensures versatility and style. As Diya grew online, so did our product portfolio. We subsequently ventured into our own Men’s, Kids and Accessories labels to fortify our offerings. Our commitment to featuring the best value and unique outfits, inspired by western silhouettes, rich fabrics and artisanal embroidery techniques, were available to the wider market. Today, Diya has an international presence in over 100 countries, throughout the UK and much further afield. We are recognised for our unique identity and distinctive designs, inspired by mesmerising colours, patterns, textures and hand-craft techniques from around the world. WHAT MAKES US SPECIAL? 1. ‘OFF THE PEG’ PRET ASIAN FASHION IN SIZES XXS – XXXL 2. AS QUICK AS NEXT DAY DELIVERY WITHIN THE UK. 3. EASY RETURNS AND REFUND PROCESS 4. 24/7 EASY SHOPPING 5. EACH DESIGN IS CURATED BY OUR OWN DESIGN TEAM.
Kontaktoplysninger
Storbritannien
- help@diyaonline.com
- diyaonline.com
4,1
God
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Delivery was fast ordered and the…
Delivery was fast ordered and the delivery came next day , suits were really nice
22. december 2023
Uopfordret anmeldelse
Besvarelse fra Diyaonline
Hi Khaleda,
Thank you for the glowing 5-star review! We're thrilled to hear you had a fantastic experience and look forward to serving you again soon.
Kind Regards,
Team Diya.
EXCELLENT SERVICE
EXCELLENT SERVICE
I have ordered from diya on multiple occasions, each time has been excellent. Super fast shipping and superb communication. Will definitely continue to order from you.
10. december 2023
Uopfordret anmeldelse
Besvarelse fra Diyaonline
Hi Rekha,
We're delighted to hear from you. Thank you for choosing us and for your kind support.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Must buy!
Honestly loved the item and it fit well!! So cheap and affordable too, recommend to all my friends
16. december 2023
Uopfordret anmeldelse
Besvarelse fra Diyaonline
Hi Divya,
We truly appreciate your feedback and are thrilled to hear that you had a great experience with our services.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
It's good I like diya dresses
11. november 2023
Uopfordret anmeldelse
Besvarelse fra Diyaonline
Hi Rubena,
Thank You for your valuable feedback, we are thrilled to hear that you had a great experience with our services.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Love my suits from diya!
19. november 2023
Uopfordret anmeldelse
Besvarelse fra Diyaonline
Hi R B,
We're delighted to hear from you. Thank you for choosing us and for your kind support.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
I am very unhappy with the service from…
I am very unhappy with the service from Diyaonline.
1- I have ordered 5 items , first they did not delivered it. After few days I contacted them via email. Then they replied, saying due to technical error, 1 item is missing from the order, so please select another item. I have selected another item. Paid extra for it.
2 days latter I received the delivery of only 1 item(which they said not available due to technical error).
5 items of my order are missing.
There is no phone number to contact, very frustrating.
1. december 2023
Uopfordret anmeldelse
Besvarelse fra Diyaonline
Hi,
Thank You for your feedback.
We're sorry to hear you had a delay in delivery.
As checked, your order was held earlier due to an item being out of stock.
As for the current status, the order was delayed due to a vehicular problem with the delivery partner while en route.
We're extremely sorry about the delay as we can understand how frustrating it must be for you.
We assure you that our team is looking into your issue as we speak and will come up with a solution ASAP.
Kind Regards,
Team Diya.
Besvarelse fra Diyaonline
Hi Daljit,
We truly appreciate your feedback and are thrilled to hear that you had a great experience with our services.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Lovely outfit
17. november 2023
Uopfordret anmeldelse
Besvarelse fra Diyaonline
Hi Melissa,
We truly appreciate your feedback and are thrilled to hear that you had a great experience with our services.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Quality items
Quality items, exactly as described in the website.
14. november 2023
Uopfordret anmeldelse
Besvarelse fra Diyaonline
Hi Charley,
We're delighted to hear from you. Thank you for choosing us and for your kind support.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
A SCAM
A SCAM! If I could give 0 stars, I would.
I ordered some items from these people for a friend’s wedding and was left heavily disappointed.
My order never arrived and after I sent them an email to complain and see what could be done, all I was told is that they’d have to contact the courier and that would take between 14-28 days to resolve the issue. They refused to do anything for me in the meanwhile, bearing in mind the wedding was in a few days.
It has now gone way past the 28 days time frame and I have sent 3 emails to them on 3 separate occasions and I have been ignored and getting no response from them.
What a scam they are!!! Do not trust them!
15. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Diyaonline
Hi Dear,
We're sorry to hear you had a bad experience with the delivery.
We assure you that our delivery partner DPD is investigating the issue and we need to await their findings to the investigation process, as mentioned in our emails.
Our team shall update you as soon as we have any updates from DPD.
Kind Regards,
Team Diya.
My only online desi clothing shopping…
My only online desi clothing shopping platform and I’m always very happy about the service and the quality of the products 🥰
12. november 2023
Uopfordret anmeldelse
Besvarelse fra Diyaonline
Hi Grace,
We truly appreciate your feedback and are thrilled to hear that you had a great experience with our services.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
The Item was in good quality and worth…
The Item was in good quality and worth the price. Delivered in timely manner.
26. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Diyaonline
Hi Andrew,
We're delighted to hear from you. Thank you for choosing us and for your kind support.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Besvarelse fra Diyaonline
Hi Kajal,
We're delighted to hear from you. Thank you for choosing us and for your kind support.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Dont sell what they show on their site.
I tried to order a simple Brown Kurta and a Gold colour Chudiaar set as shown on their online portal. They sent me a brown Chudidaar instead and told me that the website was wrong and they plan to update it. Took them 5 days to update a ticket after two followups. The only option they gave me was either to keep or return. They dont have a free return policy either. So I end up paying extra either ways. I had ordered this for a festival so I dont have enough time to play the return game so I end up with something I did not intend to buy. 3 stars for promptly dispatching it.
4. november 2023
Uopfordret anmeldelse
Besvarelse fra Diyaonline
Hi Prakash,
We're sorry to hear you had an issue with the product.
As we have checked your email, we found that that the solution provided was if you want to keep the items as is or you would like a return for a full refund.
We regret the inconvenience caused by this however, as per your latest mail, you response was to keep the item as it is.
Kindly mail us at help@diyaonline.com for further query.
Kind Regards,
Team Diya.
Not a great experience when returning items.
I purchased 3 suits and 3 pieces of jewellery, however 2 suits weren't suitable due to the sizing so I needed to return them.
The quality of the items I kept, are ok for the price.
I did read the returns policy before purchasing and understood that it said wasn't a free service, not expecting it to cost more then some of the items I bought.
On the returns form it states 'advise using a standard tracked delivery option'.
The parcel weighed 1.49kg and the cheapest option to return this with a 'standard tracked delivery option' is £11.95, with Royal Mail.
Please bare in mind, delivery cost is £6.95 when buying from this company.
It would be useful if this company offered free returns (and free deliveries), like many bigger businesses to allow customers to purchase more items to try and return if unsuitable.
As returns are not a free service, I won't be purchasing from the company again unless the item is an accessory etc which doesn't need to be tried on.
UPDATE (20th Nov)
I have emailed the address you have replied with, with further details of my return, as I have confirmation via delivery tracking the items have been returned to yourselves on 13th November, but I still haven't had confirmation of this nor my refund has been returned to me.
I have returned the items within the 14 day refund policy, which I ordered on 7th November and returned on 10th November.
Please respond to my email regarding my refund as it will take it over the 14 day policy for you tor refund me.
Also your response isn't useful for the review I have left. I did not state I had an issue with the items being faulty, more that my issue was with the returns policy.
10. november 2023
Uopfordret anmeldelse
Besvarelse fra Diyaonline
Hi Fay,
We're sorry to hear you had an issue with the returns.
It is mentioned in the Terms & conditions that we do not provide a free return or exchange.
However, we do provide a return or exchange in rare cases such as delivery of wrong/damaged/different size item.
We request you to mail us at help@diyaonline.com so we can analyse if the items were faulty.
Based on that we can provide a solution for you.
Kind Regards,
Team Diya.
Brilliant quality and quick delivery
Brilliant quality and quick delivery. Definitely would recommend you won't be disappointed!
16. august 2023
Uopfordret anmeldelse
Besvarelse fra Diyaonline
Hi Nayna,
We truly appreciate your feedback and are thrilled to hear that you had a great experience with our services.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
The customer service was a great
The customer service was a great help when I was enquiring about an item to.the point I ordered it and I'm extremely happy with the item. Massive thanks 😊
2. november 2023
Uopfordret anmeldelse
Besvarelse fra Diyaonline
Hi Claire,
We're delighted to hear from you. Thank you for choosing us and for your kind support.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
I m a old customer from diya..i just…
I m an old customer from diya..i just love its outfit when ever i purchase from diya , it never disappoints me
23. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Diyaonline
Hi Adam,
We're delighted to hear from you. Thank you for choosing us and for your kind support.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
My suit was perfect.
2. november 2023
Uopfordret anmeldelse
Besvarelse fra Diyaonline
Hi Asmita,
We're delighted to hear from you. Thank you for choosing us and for your kind support.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Besvarelse fra Diyaonline
Hi Vrajendra,
We're thrilled to see your 5-star rating! Thank you for choosing us and for your kind support.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.