Have successfully purchased several items online for delivery and using Click and Collect. However recent negative experience, ordered a ladder, waited a week for delivery, and on the day of delivery the order was cancelled and a Partial refund given, without explanation. Infuriating.

I ordered a lamp and bulb to go with it. They cancelled the lamp and sent me only the bulb. I then had to drive to the shop and buy said lamp 🙄 The lamp is still showing “home delivery “ when I look it up. Useless!!

To Edit : review is saying “unprompted review “ - no I’ve received emails asking me to do a review!

Dealt with the manager Claudia.
What a great advocate for the store, always professional and pragmatic.
She leads by example and is clearly an inspiration to her staff
Very well done and thanks for your support, it’s very much appreciated!!

Good friendly and helpful staff.

I really like the shop . I can find everything I need for the work I'm doing at good price to.

Had a brilliant experience at the Penrith B&Q on Friday, 3rd April.
Staff couldn't have been more helpful and we really appreciate the time they took to help us with our new trade account.
The staff have always been friendly but Friday's experience was one of the best we have ever received anywhere.
Big shout out to Paul from the Trade Point section, 10/10 customer service.

My product arrived broken and then trying to get it sorted was just a nightmare. So I went and bought a new roller and tray. Think it was around early March can't remember exactly the date. But when I tried to get it sorted I kept getting the English online people

Bought 3 cabinet doors, which took 6 weeks to deliver. I noticed when I fitted them, that one of them had a minor dent on the side of it. I reported it to b&q straight away. I took photos which i sent to b& q "Customer service " who took a few days to respond, asking me for the details of the complaint,which i had already sent in the email that I originally sent .Because it had taken 6 weeks to deliver the doors, I decided to fill prime and then paint the edges faulty door. I asked for a refund for one door. I finally got an email today telling me that I couldn't get a refund. Each door cost €90. They said that i could only have a partial refund of €20 because I fitted it and I didn't report the damage within 48 hours which I had. Terrible delayed response from Customer service and when they finaly did reply, they asked me for the details I had already sent, with pictures. Totally unsatisfactory "Customer service ". Don't buy anything online from them.

Ordered online for delivery (big mistake) one week following delivery date still no delivery, wrong product then delivered twice. It took 3 visits to store regarding this as there was not one shred of communication from B&Q. I eventually settled for 9mm boards rather than the 11mm I had ordered as I just couldn’t be bothered with them anymore. Never again.

Sean and Alek in your Limerick store were fantastic. They couldn't do enough for us and their time and patience were a credit to themselves and your company.

I ordered flower pots and potting compost all delivered perfectly.

Great customer service and delivery. Perfect

Order is fine, but a month to deliver, I didn't realise it had to come from UK

Everything I need at good value. Most important the staff are friendly and more than helpful.

I went to B&Q liffey valley to buy a bag of coal on the 30/03/26. Firstly the coal was not where it usually is so I went looking for an assistant to find out where it was, Holy cow! what a job finding someone to help! Eventually I got a woman in the Garden centre who told me it was back up past the checkouts. Couldn't find it so spent a while getting someone else who also told me it was past the checkouts! I Eventually got a helpful young lad who told me it was in the Garden centre, guess what? Not there! So! I walked all over the shop and Eventually found it myself, I'm a man of seventy years and not as strong as I used to be someone I struggled with the 20kg bags, no one to help me.
Lastly there was only one checkout operating and a lengthy queue, the girl operating made a number of calls on her headset for help and it was a full 9 minutes before help arrived. I am not computer savvy so all the electronics at the checkout had me confused and I had to wait till the girl was free to help me.
After working in customer care myself for many years I find the service I received today absolutely appalling. B&Q seemingly just do not care about their customers.

Bought the Rothley Antique Brass Steel Antique brass effect Rounded Handrail kit from B&Q website as they advertised delivery to Ireland would be within 3 days. That was a lie!
The product is great, came with everything needed. The customer service is appalling! Rang customer service on the 4th day and they were most unhelpful. They couldn’t tell me when it would be delivered and made no effort to try to resolve it. After much persistence, they put me through to the vendor who was most helpful. They told me delivery would take at least a week and that B&Q should never have advertised it as 3 day. Again, very happy with the rail but I would never buy online from B&Q again!
They also refused to publish this review on their own website.

Very happy with all my purchases and very quick delivery..

Prompt delivery

Placed a 750 euro order for composite fencing and a polycarbonate panel with accessories.

Was informed of the separate dates for two sets of deliveries which was fine.

The delivery notifications were accurate and the driver was kind enough to phone me as i had to leave to take my son to hospital.

However, he told me that the main item in the order wasnt in stock so would he a separate delivery.

I received no forewarning of this as the accessories for it are useless without the actual panel, ive received no notification of a new delivery date either. I then see that one of the accessories was packaged in a way that mangled it rendering it useless for the purpose. I also note that the prove for the missing item has been refunded.

So i now have two accessories for a panel that wont ever be delivered so they are effectively useless and will need to be returned in store.

This is a ridiculous way to manage online deliveries not to mention grossly inconvenient for a customer and places quality control in question also as a visibly broken accessory was sent out by the warehouse.

Some items are such that they have to be delivered due to size rather than collected in store.

Had i known this would occur i would have ordered elsewhere.

Goods arrived damaged and despite several attempts to contact them no replies were forthcoming. Very disappointed. Don’t touch. Tried to leave a review on their site but they wouldn’t publish it! Absolute farce. Disgusting way to treat somebody who spent a lot of money on their goods.