I placed and paid for an order at the beginning of April and I’m still waiting for it. I have had to cancel work men three times because my order hasn’t arrived even though I received emails on two different occasions saying it would be delivered. The customer service is absolutely shocking. I will not be shopping there again.

Delivery was prompt and I was delighted with the product. My only issue was there was only one delivery guy which made unloading the truck very difficult. Apart from that, I was delighted with the service 😊

Very good customer service, fast delivery and good quality products

Paid for items online that I never received.... receeived 2/3 items

Great price karcher washer

The fence paint I got what I looked for and great choices of what we need and comparatively good price, B&Qs click and collect is a great option when you are sure about the product.

The whole experience of buying online from this company has been awful. Deliveries turning up at my house without any notice, most of the order was damaged which is no surprise as they just throw everything into the back of a van And to add insult to injury, they collected the return (again without any notice or formal confirmation that they did so) and i'm over 4 weeks now waiting for a refund despite numerous mails responding to my complaints that they will do so at once.

Used for mixing powder for calf rearing. Mixes it perfect, great tool and powerful

Terrible company.. order delivered broken, no reply from customer service after 8 weeks..

From browsing the website to choosing and paying for my items, I had a wonderful shopping experience with B & Q. The customer service is excellent and delivery is speedy.

One of the assistants helped me with order online as I didn't know how to do it. He was so helpful. My purchase was perfect

Worsts service no one help you inside the store. I have bought tiles & make a plane gotten an appointment with tilers to fix a bathroom . My delivery changed & delay 5 days then after 5 days got an email your order canceled & your money refund to your bank account very simple they don’t care

Always has the things I need for those little projects at home

I received a drill bit set with pieces missing. Thankfully I purchased through PayPal pal as B&Q customer service is the worst I have ever dealt with. You did agree to send out a replacement and you did! Only problem was the replacement was a curtain pole!!!!! Diabolical

Terrible from start to finish. Made and order then items are cancelled and no reach out to tell other than amended confirmation. Items then arrived faulty and missing only half an order - this even happened on the replacement. Over a month still no items or refund. Avoid at all costs online.

Terrible. I ordered it from the Irish BandQ website, then a week later I got a text message from an English company asking me for my address saying the delivery would be dispatched as soon as they had that information, then 2 weeks later I got a text message from the same company asking me to confirm my address and they would dispatch my delivery, 1 week later I got a message asking me what day I would like to recieve delivery, I picked the next day, it was delivered a week later, on a different day.

Finally I got it and unpacked it and it is the wrong item.
A total and utter waste of time, I will never buy anything online from anyone involved with this debacle ever again. €50 and lots of time wasted!

Very happy with my delivery my item was very well wrapped and was delivered very quickly to me

Absolutely awful experience after ordering a tumble dryer online. Several weeks later and still i can't get B@Q to take away the old tumble dryer for recycling. There were serious communication failures. After been given a date for collection of old tumble dryer, no one arrived to collect it and no communication regarding same.

Delivered quickly on time and a great product with a bargain price