Direct Splashbacks Anmeldelser 192

TrustScore 5 ud af 5

4,9

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I have had an amazing from start to finish. The people at direct splash backs helped me with my design and supported me through the different changes. I would recommend the company to everyone I am s... Se mere

Bedømt til 5 ud af 5 stjerner

All good. Chose our splashback picture and entered our required size and holes, and for heat resistant tempered glass. Delivered as requested with fitting screws and protective grommets supplied, dece... Se mere

Bedømt til 5 ud af 5 stjerner

Our colourful cooker splashback is stunning. Vivid bright colours. Quality product. We ordered a 10mm thickness - made to measure. Was a perfect fit. Would certainly recommend ☺️

Bedømt til 5 ud af 5 stjerner

We wanted to replace the splashback behind a range cooker with a wider version to catch more of the fat that was staining our paintwork. The 1.3m wide, 6mm black glass splashback from Direct Splashbac... Se mere

Virksomhedsoplysninger

  1. Glas- og spejlbutik

Skrevet af virksomheden

Glass splashbacks for kitchens and bathrooms in any size, shape or colour. All splashbacks are made to measure. Free delivery across the UK. Colour match available.


Kontaktoplysninger

4,9

Fremragende

TrustScore 5 ud af 5

192 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Sådan bruger denne virksomhed Trustpilot

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

I wanted a splash back that would…

I wanted a splash back that would colour match the painted wall behind the induction hob, provided the paint colour, brand etc and the splash back was delivered within two weeks with a perfect colour match- brilliant.

29. juli 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Brilliant service and product

Easy ordering process, Tony reached out to confirm everything was correct, made some slight adjustments as necessary. Packaged and delivered in good time, high quality product. Would highly recommend. Many thanks.

4. september 2024
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Great splashback, very poor fittings

The ordering process was simple and the quality of the splashback was great . However, the fixings supplied (at an extortionate cost) are complete rubbish. Do yourself a favour and don't bother with them. You can get much better quality and cheaper from Screwfix.

26. juli 2024
Uopfordret anmeldelse
Direct Splashbacks-logo

Besvarelse fra Direct Splashbacks

Hi Lee, thank you for your review. I am glad to hear you are happy with the quality of the splashback and found the website easy to use. Sorry to hear you were disappointed with the supplied mirror screws. The price of the fixing options you selected is mainly to cover the drilling of the holes into the glass panel. Perhaps we need to make this more clear on the website. I will pass your valuable feedback onto the team. Many thanks, Tony. Direct Splashbacks.

Bedømt til 5 ud af 5 stjerner

Amazing experience doing business with…

Amazing experience doing business with Direct splasbacks . Tony responded promptly on all occasions with any questions that I had . He was so helpful , an absolute pleasure from start to finish . I am so happy with the end product . A high quality product that finishes off my kitchen

5. juli 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Printed glass splashback

Easy to order exact size and specification and was asked before manufacture if my order was correct.
Only downside was FedEx didn’t deliver in the time slot they said, so my order was left with my neighbour.

13. juni 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Having renovated our kitchen we only…

Having renovated our kitchen we only had a small lip of granite behind the sink. This was resulting in the paint getting splashed during washing up. I knew I wanted a splash back but really didn’t know where to start. Enter Direct Splashbacks. They’ve made a bespoke made to measure splash back which runs length of the area behind my double sink and more. I’m thrilled with it. It looks like it was meant to be there. I was guided by Tony who was very helpful. It arrived incredibly well packaged with a tracked delivery service. The splashback was a very reasonable price but actually looks so stunning it could have been a lot more. I have no hesitation in recommending this company & their products.

14. maj 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Very responsive

Very responsive to helping me with my missed delivery. I was impressed with their customer service. Highly recommend (the splashback was good too!)

10. maj 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Fantastic

Quick, simple, helpful, competitive prices, easy to communicate with, arrived on time and in perfect condition

16. maj 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Really went the extra mile to help

I found direct splashbacks on the internet and they appeared to be the only company that would do thicker 8 and 10mm glass and a custom colour. The submission process was easy but my colour choice was not on their list. Tony at Direct Splashbacks got in touch and he volunteered to go to Homebase and get a tester pot of the colour I wanted just to verify that they got it right. Amazing Service, communication and the splashbacks were exactly as ordered.

1. maj 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Easy to use online ordering service…

Easy to use online ordering service with good prices and great customer care. The splashback arrived in good time, really well packaged and fantastic quality. Clear installation instructions provided and I installed in a matter of minutes. Great company to deal with.

2. april 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Good choice of designs and colours

Good choice of designs and colours. We opted for a sage colour splashback to match our kitchen decor and it looks awesome. Easily fixed to the wall using the supplied adhesive. I am very happy with the service and product.

2. april 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Damaged splashback received awful service

Badly damaged splashback received from direct splashbacks. Dispatch time was shockingly bad. There was A very large chip the full length of one edge. Corners were damaged. Their solution was to send me touch up paint or for me to buy a replacement at a discounted price. They said it could have happened in transit and because I hadn’t opened and inspected it within 48 hours they couldn’t claim damages from the transport company. But there were no pieces of glass in the box. Just the damaged splashback. We probably buy close to 100 splashbacks in a year as we are in the kitchen business. I’ve Never had any problems before from other suppliers. This was the first and last time we use direct splashbacks

3. april 2024
Uopfordret anmeldelse
Direct Splashbacks-logo

Besvarelse fra Direct Splashbacks

Hello,

Thank you for your review.

I'm really sorry we couldn't come to an agreement about your glass splashback.

All our splashbacks are inspected for quality prior to dispatch by a member our production team. We do ask that all items are checked within 48 hours of delivery. This ensures we can process the appropriate claims/chargebacks with the courier. This is stated in our terms and conditions that you agreed to at the point of sale.

Unfortunately, you didn't notify us of any damage until 21 days after delivery. Therefore, we were unable to accept any claims for damage.

Most items can be fully inspected in around 60 seconds and any item that is reported as damaged within 48 hours will be replaced without question.

As a gesture of goodwill we offered to either replace the splashback for a discounted price or send you some free touch up paint to rectify the damage.

Regarding your comment on dispatch time - we do state clearly on our website that all custom sized splashbacks are dispatched within 15-20 working days. Your order was dispatched within 17 working days falling within our quoted lead time.

Kind regards,
Direct Splashbacks

Bedømt til 5 ud af 5 stjerner

Fantastic product with great customer service

Ordered a replacement glass splashback in a custom colour to replace a damaged panel. Very happy with it, and the price was so competitive. Great customer service too, I had a question about installation which was quickly answered in full.

6. april 2024
Uopfordret anmeldelse

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