Due to stock error on website, my chosen product was unavailable to ship. Customer support contacted me as soon as the order had been processed and offered an immediate refund or change of product. Wh... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
hi ,great quality ,great people in shop/staf /,probably best irish brand for daily use and for special days,can only recomended... many years experience confirm this is only best shop for every... Se mere
Virksomheden har svaret
Great quality and great prices (as always) but my visit to your Mahon Point shop was a fab experience due to Staff member Subhashree S - she was very helpful and pointed out tops to me that I wouldn’t... Se mere
Virksomheden har svaret
Very helpful and polite staff. Wasn't buying for myself, so I needed a bit of assistance and advice. The female staff member gave her full attention to me and was genuinely helpful to me.I have worked... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
A timeless yet rebellious approach to style. Shop at the Official Diesel Online Store. Free shipping on orders over €15.
Kontaktoplysninger
Unit 1, Northwest Business Park, Ballycoolin, D15A58K, Dublin, Irland
- info@diesel.ie
- diesel.ie
4,7
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 60 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Diesel.ie
Hi Kamil,
Thank you so much for your 5-star review! We truly appreciate you taking the time to share your feedback.
We look forward to serving you again soon!
Kind regards,
Diesel.ie
Fantasy customer service
Fantasy customer service
Staff always there to help out
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Diesel.ie
Hi Noel,
Thank you so much for your 5-star review! We truly appreciate you taking the time to share your feedback.
We look forward to serving you again soon!
Kind regards,
Diesel.ie
Excellent fast delivery and beautiful…
Excellent fast delivery and beautiful jacket
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Diesel.ie
Hi Siobhan,
Thank you for your 5-star review! We’re thrilled to hear that you had a positive experience with us and appreciate you taking the time to share your feedback.
Thank you again for your support!
Kind regards,
Diesel.ie
Sales assistant was very helpful and…
Sales assistant was very helpful and there was a great sale on
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Diesel.ie
Hi Carol,
Thank you so much for your 5-star review! We’re delighted to hear that you had a positive experience with us and truly appreciate you taking the time to share your feedback.
We look forward to serving you again soon!
Kind regards,
Diesel.ie
Great service
The service from all the staff from the time we walked into the shop until we left was very good they could not do enough for us from helping us with sizes to getting different couloirs for us. Great to see young people taking a interest in their job and not just taking the money.
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Diesel.ie
Hi Tony,
Thank you for your wonderful 5-star review!
We're delighted to hear that our team made such a positive impression during your visit. Providing friendly, attentive service and helping customers find exactly what they're looking for is something we take great pride in, so it's fantastic to know our staff went the extra mile with sizes, colours, and advice.
Your kind words about our younger team members will mean a lot to them. We believe great customer service comes from genuinely caring about our customers, and we're thrilled that this shone through during your experience.
We look forward to welcoming you back again soon!
Kind regards,
Diesel.ie
Delighted with my purchase
Delighted with my purchase, and such quick delivery ( ordered today, delivered tomorrow)👍
25. maj 2026
Uopfordret anmeldelse
Besvarelse fra Diesel.ie
Hi Assumpta,
Thank you so much for your 5-star review! We’re delighted to hear that you had a positive experience with us and truly appreciate you taking the time to share your feedback.
We look forward to serving you again soon!
Kind regards,
Diesel.ie
Customer service is not good
Customer service is not good,
I returned order 1523168 on 27th of April, tried to get in touch a few times told someone with get back to me. Still waiting.
Regards Lorraine Byrne
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Diesel.ie
Hi Lorraine,
Thank you for your feedback and we are sorry to hear this!
We will have someone from our CS team look into this & assist you right away.
Kind regards,
Diesel.ie
It's impossible to process a return for…
It's impossible to process a return for a defective item; it's just awful. Support is unhelpful and just gives the same generic answers.
17. maj 2026
Uopfordret anmeldelse
Besvarelse fra Diesel.ie
Hi Asbzh,
Thank you for your feedback. However, it seems you may be reviewing a different company, as we have no record of your email address or order on our system.
We take customer service seriously, and we want to ensure your concerns are addressed properly. Please double-check the company and let us know if there's anything else we can assist you with.
Best regards,
Diesel.ie
I bought 2 orders on line through the…
I bought 2 orders on line through the Shop the first order the sizes of the items was unreal, so I tried to return to a store in Galway Ireland but they wouldn't take them because I didn't have a barcode to make return, have been trying to contact this Company but they won't Answer, a very poor customer service.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Diesel.ie
Hi Liam,
Thank you for your feedback. We’re sorry to hear about the difficulties you experienced returning your items. We completely understand your frustration; however, we do feel a 1-star rating may not fully reflect the circumstances here.
After reviewing your case, we can confirm you first reached out on Sunday, 18th April. As our customer support team operates Monday to Friday, your message was picked up once business hours resumed. Our team actually made three attempts to reply, but due to an unforeseen technical error, those responses unfortunately failed to send. Once this was resolved, you should have received an email on the 24th April with our apologies and your QR code to complete your in-store return.
This QR code was also included in your order confirmation and shipping emails, so it was available from the outset to facilitate the return process.
We genuinely value your custom and regret that a technical issue impacted your experience. We hope this clarification helps demonstrate our intention to assist promptly and our commitment to resolving customer queries professionally.
Dith
Somebody helped me look for the pants sizes i wanted to try on which was a great help...
25. marts 2026
Besvarelse fra Diesel.ie
Hi Dith,
Thank you for taking the time to leave us a review! We're thrilled to hear that our team was able to assist you in finding the right pants sizes. We always strive to provide helpful and friendly service. If there's anything else we can do to improve your experience in the future, please let us know!
We hope to see you again soon!
Diesel.ie
had a very good experience overall
had a very good experience overall. The customer service was helpful, polite, and quick to respond to my questions. The delivery was on time, and everything arrived in good condition. The quality of the product/service met my expectations, and I was satisfied with the outcome.
I would definitely recommend this company to others and will consider using them again in the future.
25. marts 2026
Besvarelse fra Diesel.ie
Hi Jacqueline,
Thank you for your wonderful review! We’re delighted to hear that you had a very good experience with our customer service and that everything arrived on time and in great condition. Your recommendation means a lot to us, and we’re thrilled that our products/services met your expectations.
If there’s anything we can do to make your next experience a five-star one, please don’t hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Diesel.ie
Very disappointing customer service experiencerating experience Order ES11546842
I had a very frustrating experience with Diesel customer service.
I received items with clear sizing inconsistencies: jeans that were significantly larger than expected and shorts that were extremely small, despite ordering a larger size due to missing sizing information on the website.
Instead of resolving the issue efficiently, I was asked over a period of more than two weeks to repeatedly provide detailed measurements and multiple sets of photos. This required a considerable amount of time and effort.
In the end, the solution offered was simply a return — something that could have been processed from the very beginning without such a long and unnecessary process.
Additionally, no return label was included in the package, meaning I had to arrange printing it myself, adding further inconvenience.
Overall, this experience has significantly affected my perception of the brand. I expected a much higher level of customer care.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Diesel.ie
Hi Pushinka,
Thank you for your feedback. However, it seems you may be reviewing a different company, as we have no record of the order number you provided.
We take customer service seriously, and we want to ensure your concerns are addressed properly. Please double-check the company and let us know if there's anything else we can assist you with.
Best regards,
Diesel.ie
Ordered a package at Christmas and only…
Ordered a package at Christmas and only one item arrived. They would not refund or replace the lost item. I was a customer for years and never again. Customer service is diabolical online.
23. november 2025
Uopfordret anmeldelse
Bought a tracksuit that arrived in…
Bought a tracksuit that arrived in early Feb.
The joggers split at the seam after wearing maybe 5 or 6 times for casual wear and standing on sidelines coaching kids.
Reported it to customer service and was told;
This matter was being looked at by our Design team.
Following their assessment, it appears that the seam has split due to excessive pressure and wear. Based on this, they have advised that this would be considered wear and tear rather than a manufacturing fault.
First and last time I will buy from Diesel.ie
Adding an edit to reply to the Diesel reply; "excessive pressure placed on the area"
If cycling once for maybe 10 minutes is excessive wear for a pair of tracksuit joggers then colour me pink. These clothes were very expensive and I've never had issues with other joggers from brands like Gym + Coffee, Lululemon etc so they'll be continuing to get my custom in future.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Diesel.ie
Hi Stephen,
We’re sorry this has not resulted in the outcome you were hoping for.
As outlined by our customer support team, the images provided were reviewed by our design team. The damage shown is located directly on the crotch seam, which is the point of highest tension in this type of garment. Based on the wear pattern and the information provided during your support request, the seam separation is consistent with excessive pressure placed on the area, such as during cycling, rather than a manufacturing fault.
For this reason, our team had to classify the issue as wear and tear rather than a production defect.
We appreciate you taking the time to share your experience.
Diesel.ie
The jacket wasn't available on…
The jacket wasn't available on Diesel.ie. l contacted Kristina and within a week, the item was made available to me and is now on the way. I know the quality is good as l have previously bought it in a smaller size, hence the reorder in a larger size for my son. Brilliant.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Diesel.ie
Hi Susan,
Thanks so much for taking the time to leave such a great review, we really appreciate it.
We’re delighted to hear you had a positive experience and that Kristina was able to help get the jacket arranged for you so quickly. It’s great to know you already trust the quality and that you were able to reorder the right size for your son.
Thanks again for your kind feedback, and we hope he enjoys the new jacket! ⭐
Diesel.ie
Great to deal with staff brill
25. januar 2026
5 star service
25. januar 2026
You need to train the girls work in…
You need to train the girls work in this particular shop a Young women was on the till about a month a go I bought a tite cream colour it was on sale she said this never be on sale I told her if it is not on sale I cant aford to.buy it she ask one if the manager and she conferm to her I paid on card she live the tag on purpuse I went home and I saw the tag I was very upset the other Diseal shop they help me to take off the tag that gidl not deserve to work in tbis shop unprofesional disrespscting custmer she even told me we dont take the tag off I will definetely bring police if she refuse any way please give the training for so.e of tbe women in tbe shop it is a month ago I forget the date
29. november 2025
Uopfordret anmeldelse
Fast delivery,2 days to get here during…
Fast delivery,2 days to get here during December! great quality, delighted, highly recommend, thank you so much 🇮🇪
8. december 2025
Uopfordret anmeldelse
Great service good quality hav bought…
Great service good quality hav bought 3 jumpers in different colours
24. november 2025
Dette er Trustpilot
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.