An absolutely unreal experience from design to collection in the Cork store with Jana! The ring turned out exactly to what we wanted and more! Maggie did say yes OF COURSE!!
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Jewellery when it arrived was lovely. However, it was nearly 5 weeks later than promised and the communication was very poor - No updates until we chased up ourselves.
Visited the diamond factory in powerscourt (Dublin) Great service and felt a valued customer. Milena was a great help and very knowledgeable in picking out my diamond studs. Very happy with them... Se mere
The staff was really helpful at all times. Time for delivery was really quick and really good quality. Highly recommend Diamonds Factory!
Virksomhedsoplysninger
Om Diamonds Factory Ireland
Skrevet af virksomheden
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Skrevet af virksomheden
Kontaktoplysninger
Unit 22Q, Powerscourt , Town House Centre, DO2YD58, Dublin 2, Irland
- 01 691 7886
- service@diamondsfactory.ie
- diamondsfactory.ie
4,7
Fremragende
734 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 68 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Amazing service
Amazing service. I was guided really well by Brianna and loved my ring .
12. februar 2026
Besvarelse fra Diamonds Factory Ireland
Dear Tarnum,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Brianna!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Brianna was lovely and so informative…
Brianna was lovely and so informative and patient. I absolutely love the ring. I had to return an online order and that was a bit trickier - no-one answering phone/email repeatedly, I also wasn't 100% sure on how to return based on the info on the website. This was frustrating considering the return window, I was trying to contact them for 2+ weeks with no response. I will say when I mentioned it to the ladies in the shop they were so helpful. My return was received and refunded promptly which was a relief. Would definitely buy from the shop in Galway again. Thank you
9. februar 2026
Besvarelse fra Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Brianna!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Besvarelse fra Diamonds Factory Ireland
Dear Kevin,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Beautiful product
Beautiful product. Took a little while to get here coz it's a custom order but worth the wait
5. februar 2026
Besvarelse fra Diamonds Factory Ireland
Dear Michelle,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Poor response from customer service
I find their communication to be extremely disappointing. I sent numerous emails with a change of ring size and no reply received.
I also selected a different delivery address and what a mistake!!! They require ID, proof of address, completed letter with instructions that its OK to deliver to that new address etc etc. I selected my work address.
And to make matters worse, I have now sent the required information twice but yet again - no reply. No one has confirmed this is ok to proceed with the order.
Surprising the lack of response from them when spending such big money on jewellry
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Diamonds Factory Ireland
Dear Lisa,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of this experience concerning response. We can confirm a member of our team have reached out to follow up on this. If the shipping address is placed to be the same as the billing address (as per the payment method used) this drastically reduces the risk that the purchase made is fraudulent. However, if the shipping address is different, this raises the likelihood. Therefore for the verification of the purchase not being fraudulent, we request documentation to verify the customer placing the order. This process is in place because we take matters like this seriously to ensure not only confidence for ourselves but for our customers as well
We have also sent you a request for some further details, please could you respond to that?
Kindest regards,
Diamonds Factory Customer Service
Everything was great
Everything was great , delivery on time and the earrings looks fabulous
5. februar 2026
Besvarelse fra Diamonds Factory Ireland
Dear Ronan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
5 ⭐️ experience.
5 ⭐️ experience.
Lucy was very nice to deal with and she made the process so easy. I got my ring in under the time frame and I was delighted. I would definitely recommend to a friend!
5. februar 2026
Besvarelse fra Diamonds Factory Ireland
Dear Katie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Lucy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Best prices and quality of items around…
Best prices and quality of items around . I will continue dealing with Dimond Factory.
Thank you
5. februar 2026
Besvarelse fra Diamonds Factory Ireland
Dear Oleksandr,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
I recently bought a ring from Diamonds…
I recently bought a ring from Diamonds Factory Galway and was extremely happy with the whole experience. Brianna and Lucie were very helpful, friendly, and knowledgeable, making the process easy and stress-free. Their customer service was excellent and they really took the time to help me find exactly what I was looking for. Highly recommend!
9. november 2025
Besvarelse fra Diamonds Factory Ireland
Dear Darragh,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Brianna & Lucie!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
The product I received was as I…
The product I received was as I expected and the earnings came beautifully packed.
5. februar 2026
Besvarelse fra Diamonds Factory Ireland
Dear Deborah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
The lady listened to what I wanted and…
The lady listened to what I wanted and I received exactly that,
5. december 2025
Besvarelse fra Diamonds Factory Ireland
Dear Mrs Philomena,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Communication is terrible
Got a tennis bracelet for my partner as a Christmas gift was ment to come with a certificate I’ve emailed 2 or 3 times tryed ringing no one has gotten back to me shame it is beautiful bracelet just communication is terrible
5. februar 2026
Besvarelse fra Diamonds Factory Ireland
Dear Jordan,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of this experience concerning communication. We can confirm a member of our team have reached out via email concerning this and hopefully address and resolve this? We advise to also check your spam just in case.
Kindest regards,
Diamonds Factory Customer Service
Fantastic product and team in…
Fantastic product and team in Powerscourt shopping centre
5. februar 2026
Besvarelse fra Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Quality pieces at good price
We had a great experience with Agnieska, who was very friendly and helpful with suggestions and matching ring for me as a special request. I recommend that you do extensive research on their website before attending your appointment, as the options for viewing are limited. However, if you know what you want and are flexible, you’ll get a quality piece of jewellery at a reasonable cost. The order tracking and shipping was also excellent.
5. februar 2026
Besvarelse fra Diamonds Factory Ireland
Dear Kelly,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, espeically Agnieska!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Really great service my Wife was…
Really great service my Wife was delighted with the earrings
5. februar 2026
Besvarelse fra Diamonds Factory Ireland
Dear Valued customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Everything was great
Everything was great! Super good staff and manager. But I think delivery was bit late, may be due to Christmas time. Otherwise everything was superb!
5. februar 2026
Besvarelse fra Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Very helpful
Very helpful, took time to explore options and explain the process and suitbaility for what i wanted
5. februar 2026
Besvarelse fra Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Ordered a simple enough silver bracelet…
Ordered a simple enough silver bracelet with diamonds and it looked even better when it arrived
5. februar 2026
Besvarelse fra Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Five-Star Service & The Perfect Ring
I had the most amazing experience with The Diamond Factory Cork when creating my engagement ring. From start to finish, the service was absolutely exceptional.
I worked closely with Jana to design a bespoke ring, and she truly brought my dream ring to life. She was so knowledgeable, patient, and attentive to every little detail. Nothing ever felt rushed, and I felt completely supported throughout the whole process.
The quality, craftsmanship, and overall experience exceeded all my expectations. Seeing the finished ring for the first time was such a special moment, and it was even more perfect than I imagined.
I couldn’t recommend The Diamond Factory Cork highly enough. If you’re looking for outstanding service and a truly personal experience when designing your ring, this is the place to go.
Thank you again to Jana and the team for making it such a wonderful journey! 💍✨
5. februar 2026
Besvarelse fra Diamonds Factory Ireland
Dear Catriona,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team, especially Jana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Wrong description&so delicate one broke while removing it.
Earrings were not the size specified&then when one broke after wearing only a few times they wouldn't replace it,I'd have to send it out of the country at my own expense. I ended up paying a local jeweller to repair it.
5. februar 2026
Besvarelse fra Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of this experience. On our website we can confirm the product description which can be found towards the bottom of the page where the item can be customised shows the details of the size of the item including the carat, width, length etc.
Please note that any items that have been repaired and altered by a third party jeweller unfortunately voids the warranty and we would not be able to offer any further repairs for this.
Kindest regards,
Diamonds Factory Customer Service
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.