The staff at diamonds factory helped me design the perfect ring for my wife. Every step and interaction was a great experience, so thank you for your help.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The full experience was excellent. I bought the engagement ring and then went back and got both wedding rings. It felt like I was important with no request too difficult and I found the staff very hel... Se mere
Jewellery when it arrived was lovely. However, it was nearly 5 weeks later than promised and the communication was very poor - No updates until we chased up ourselves.
Brilliant service from start to finish. All employees were so attentive and genuinely interested in helping find the right ring. Would highly recommend!
Virksomhedsoplysninger
Om Diamonds Factory Ireland
Skrevet af virksomheden
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Skrevet af virksomheden
Kontaktoplysninger
Unit 22Q, Powerscourt , Town House Centre, DO2YD58, Dublin 2, Irland
- 01 691 7886
- service@diamondsfactory.ie
- diamondsfactory.ie
4,7
Fremragende
743 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 81 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
5 stars
Gustavo was very helpful and knowledgeable, service was excellent a bit of a long wait but delays happen. Overall 5 starts!
27. oktober 2025
Besvarelse fra Diamonds Factory Ireland
Dear Ieva,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Gustavo!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Lucie was a pleasure to deal with
Lucie was a pleasure to deal with. She was very professional but also great fun and made the whole experience very special!
1. november 2025
Uopfordret anmeldelse
Besvarelse fra Diamonds Factory Ireland
Dear Carmel & Tom,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Lucie!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Great experience
Great experience! Angieszka Was absolutely amazing. She really understood how important it was to get the right design for the bespoke diamond earrings I ordered. It took 3 weeks to get the design 100% right and nothing was a problem even when I was making very minor tweaks. Delivery took a while but that’s to be expected when you order something that is a one off and not like anything they have on their website. The earrings look amazing and surpassed my expectations. Brought as a present for my wife for giving birth to our second child. Just about to take my two special ladies home from hospital and can’t wait to give it to this amazing women. Fingers crossed she likes them!!!
24. oktober 2025
Besvarelse fra Diamonds Factory Ireland
Dear Chris,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Agnieszka!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Product exactly as stated on the…
Product exactly as stated on the website,excellent quality.
However when contacting customer service re delivery times I was given conflicted information which was a bit off putting but quite happy overall with service
24. oktober 2025
5 stars
⭐️⭐️⭐️⭐️⭐️
I bought my engagement ring from The Diamond Factory and couldn’t be happier. The quality is amazing — the diamond has a beautiful sparkle and the craftsmanship is excellent. The staff were really helpful throughout the whole process and made everything feel easy and special. Highly recommend to anyone looking for a stunning ring and great service.
23. oktober 2025
Besvarelse fra Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
5 Stars
Gustavo was incredibly helpful and patient. He showed me loads of different options and helped me design/build my dream ring. I also bought my wedding band here and would highly recommend.
10. september 2025
Besvarelse fra Diamonds Factory Ireland
Dear Orla,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Gustavo!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Fantastic service and exceptional…
Fantastic service and exceptional quality jewellery.
18. oktober 2025
Besvarelse fra Diamonds Factory Ireland
Dear Séamus,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
So delighted with my purchase
So delighted with my purchase. The presentation is so fabulous. My earrings are perfect. What will I order next?!
9. oktober 2025
Besvarelse fra Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
We had a wonderful experience at…
We had a wonderful experience at Diamond Factory thanks to Brianna! She was incredibly helpful and patient while guiding us through selecting a customized ring, making the process enjoyable and stress-free. The only hiccup was that the ring size wasn’t accurate initially, so we had to return it. We’re now eagerly awaiting the corrected ring and can’t wait to see it! Highly recommend Brianna for her expertise and friendly service.
12. oktober 2025
Besvarelse fra Diamonds Factory Ireland
Dear Poovaiah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Brianna!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Great experience with The Diamond…
Great experience with The Diamond Factory! I chose my engagement ring from their collection and got to pick the exact diamonds I wanted. The team was friendly, helpful, and made the whole process easy. The ring is absolutely stunning — couldn’t be happier!
12. oktober 2025
Besvarelse fra Diamonds Factory Ireland
Dear Sam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Excellent service from start to finish
Excellent service from start to finish. Very friendly and welcoming staff who are incredibly helpful. The online tracker to stay up to date with your order was massively helpful as well. My fiance is in love with her engagement ring, it was everything we wanted, expected and more! Would highly recommend to anyone
3. oktober 2025
Besvarelse fra Diamonds Factory Ireland
Dear Jon & Emma,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
We went to see Janaina in Cork and we…
We went to see Janaina in Cork and we had zero idea of what we were looking for or where to even start with engagement ring shopping which had us feeling stressed but the second we met Jana we were instantly put at ease, she was so lovely and welcoming and talked us through all of the different options and helped us figure out what it was we were looking for and in the end we chose the most perfect stunning ring. The process was so easy from start to finish I couldn't recommend this place enough :)
7. oktober 2025
Besvarelse fra Diamonds Factory Ireland
Dear Sinead and Craig,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team, especially Janaina!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Such an enjoyable experience from start…
Such an enjoyable experience from start to finish in the design and production of the engagement ring. When we got it, it was absolutely stunning. We bought both engagement rings from here and I wouldn’t change a thing. Would highly recommend
9. marts 2025
Besvarelse fra Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Reliable and beautiful work
Simple to use website and hassle free delivery. The engagement ring arrived and looked as beautiful as it did online. My future wife was delighted.
9. oktober 2025
Besvarelse fra Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
I ordered and received my engagement…
I ordered and received my engagement ring from the Diamond Factory shop in Dublin. It was a great experience and everyone was very helpful when deciding which ring to go with. It arrived for pick up within the promised timeline. I absolutely love the final product. It fits perfectly and looks amazing! I highly recommend the team at Powerscourt!
1. oktober 2025
Besvarelse fra Diamonds Factory Ireland
Dear Emily,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Great service and price
I bought my partners engagement ring through diamond factory Galway. The service and pricing was so good that we also bought our wedding bands there. We worked with Briana and Lucy. Both Briana and Lucy are very professional, knowledgeable and friendly. Would highly recommend.
8. oktober 2025
Besvarelse fra Diamonds Factory Ireland
Dear Jie and Aoife,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Brianna and Lucy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Amazing experience with the team
Amazing experience with the team. From the ring creation to the pick up everything was seamless and they even managed to get me the ring before I left for my trip.
7. oktober 2025
Besvarelse fra Diamonds Factory Ireland
Dear Harrison,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Besvarelse fra Diamonds Factory Ireland
Dear Stuart,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Absolutely fantastic
Absolutely fantastic! Great staff very professional and friendly and excellent prices. I would highly recommend
6. oktober 2025
Besvarelse fra Diamonds Factory Ireland
Dear Lisa,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Very much enjoyed the experience at…
Very much enjoyed the experience at Diamonds factory. The staff were friendly, welcoming and very knowledgeable. I appreciate the time they took to explain the various aspects of diamonds that need to be considered before purchase. Nothing was too much trouble, emails were answered promptly and follow up was speedy.
23. september 2025
Besvarelse fra Diamonds Factory Ireland
Dear Sandra,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.